Protect Your Home – ADT Authorized Premier Provider

Do not use ADT Protect your Home!!! My system was installed over a year ago by ADT Protect your Home. On Friday, I had a wine refrigerator that started to smoke and overheat in my basement. It tripped my breaker which shut off my electricity. The ADT system was supposed to have a backup battery, but the battery did not function. I woke up because I must have smelled something in my sleep at 5 am, but when I went to check why the alarm didn’t go off I didn’t know if someone had cut power to my house. I would have thought that if the system was communicating to ADT that the power was out, that ADT would have called my telephone to see if I was ok in the house. However, no call was made. If there was a real fire, and my smoke alarm didn’t go off and the main system was down, I could have been engulfed by flames with no notifications. When I told this information to Customer Service that I could very well be dead right now due to lack of ADT security system failures for backup systems if there was a breakin or fire. There response at protect your home was that I was past the 90 day install period and they would have to charge me $ 25 for the service call. Then when the representative tried to fix it by getting me a $ 50.00 gift certificate and they have a company send this form that I have to fill out to get it. 1) it requires me to fill out a form 2) they charge me $ 25.00 up front on my account 3) they want me to pay to get a money order or certified check 4) they want me to send them $ 4.50 to get this gift certificate 5) they ask me to provide them with a copy of my contract 6) they will not send me the gift card for 6 – 8 weeks 7) I have only 30 days to get all this done.
In essence, they almost kill me with systems that have never worked properly and then have the gall to make a credit so complicated and probably more costly than the repair that I would lose money to get the credit.
I think this is unbelievable and sick and twisted and TERRIBLE customer service. RUN from this company fast!!! Go to AT&T or get Frontpoint or other systems out there that take lives seriously.
Honestly, I would have been ok with the $ 50 gift certificate or even just to waive the $ 25 service call with this terrible situation but they put together this package that is so outrageous that now I am going to tell all my friends and neighbors to go with another system. I was praising ADT only a week ago on the system, now I feel terrible about them.