Samuels Diamonds

Where do I start… This is by far the best place to come for any of your jewelry needs! Great customer service and everyone is so courteous and friendly. Such a wonderful environment when you walk in. Being the picky person that I am I knew what I wanted for an engagement ring and Robert made it happen! Can’t thank him enough for the beautiful customized piece of work. He even went above and beyond and had a ring of mine flashed for free! Highly recommended! :)

Oh my gosh! Showing my ring to my Gpa and «Bam» I see a missing stone. I called the store in a panic and was told no problem bring it in as you have warranty paperwork. Although my ring had to be sent off for repair and took a few weeks… I was so pleased with the way it turned out… just like new. Once again… Thank you for your excellent customer service and great knowledge. I was told it could take longer than 3weeks and up to 6… my ring was here in over 2 weeks and beautifully done.

I have never had such awesome customer service. Robert has helped us many times, and each time, is courteous and tends to go the extra mile. I truly appreciate what a great employee and person he is. Thanks Robert, you have our business for life!

I’m giving 2 stars based on Customer service alone. Every time we went in here we got a snotty rude lady. Different one each time. Nobody answers the phone either. My husband and I went in at a spur of the moment, we had been looking for a specific style ring for months and we thought we’d come take a look. Karla took care of us. She was very nice. Very professional and took her time with us and made sure that the ring we finally found is the one we really wanted. They didn’t have my size so she said they would have to order it and it would take 6 weeks. That’s fine :) she said as it gets closer to stay in touch. We also ordered it to be engraved. So 6 weeks go by and I call and a very rude lady says they’ll call us. 2 more weeks go by so I call again same lady says «yes it’s in. It’s been in for weeks now»…thanks for calling? So I go to pick it up and they never engraved it! Tells me it’s going to be another week. Then tries to charge me again for it. Says it’s not on her receipt. Well it’s on mine (keep those receipts) my husband and I are fed up with this place. I’m really tempted to just ask for my $. Nobody knows what’s going on. It seems like they’re all in their own little world doing whatever they want. Poor business ethics.

I went into Samuels today Karla and Lorraine were awesome help. I always stop by there for repairs and for any jewelry cleaning. They are always friendly and always give great customer service.

I just want to say that I went to samuels Jewelers and they were fantastic. They helped me pick out a wedding set for my wife because when we got married we couldn’t afford an expensive wedding ring. They had a special going on where I could get interest free 0 down 0 interest for 5 years on the wedding set. My credit was good but not enough to qualify for the $ 4000+ set that I had picked out. It was already discounted but I only qualified for 3800. So to make the sale they discounted it a little bit more to make it to 3800 I needed to qualify. They are the best thank you very much.

If your looking for a place to get your ring resized this is the place. I was helped by Karla who was super helpful and answered all my questions. I was very satisfied with the quality of the ring and how fast it was ready, it looks brand new my girlfriend loves it. I had a great experience shopping with them I would recommend going to Samuels anytime you need help with jewelry.

Love this place ! I have been coming here for years. They know how to take care of their customers

One word AMAZING! Customer service is so great! Maria is such a sweetheart! She helped me so much with a black pearl necklace that I fell in love with even had it lengthen to fit just right! Everyone has been so nice and helpful! Definitely need to stop in and check them out!

Karla went way out of her way to make sure that my damaged wedding ring was repaired. I couldn’t be any happier. Now it looks like it’s brand new! Excellent customer service

I was referred to this store by a relative who mentioned he had received a good deal. Originally I went in on my lunch break with very little time. I needed to start looking for a piece of jewelry for our anniversary. I was assisted by Rob. I was very indecisive and had little time. But this guy saved the day. I was impressed by his suggestions on what I could buy, he was very patient with my many questions. I had to get going so he even took the time to email me a few suggestions and images. 2 weeks later I went in… he was not there, so I opted to wait till the next day when this salesman Rob was on shift. He helped me solidify the purchase. The decision I made went over very well. Price was unbeatable! Regardless of Price, these guys have it down for the attention they gave me. Make sure you ask for Rob, he will make the whole experience a lot easier.

Great customer service, always willing to help. Only knocking one star because my first ring (engagement) was falling apart after not even a year. I was totally not happy and they could tell. They upgraded me to a better ring, my choice to go up in price. They’re not pushy to sell they just want you happy. Bianca has always helped us and knew how to help and to always leave happy.

Samuel Jewelers has great customer service, reasonable prices and quality products! I am really impressed with everything they have to offer. Thank you for taking your time to help me.

Told me that «he didn’t want to waste his time on a customer who couldn’t afford their jewelry». Little did he know that my father could and I was asking about a Mother’s Day present that he was going to purchase. You should never judge someone on their appearance and money, you sir are a jerk and I hope your business shuts down so you can be a broke and be rejected based on your superior wealth that you supposedly have.

My husband & I were interested in adding to my anniversary band. We were looking for a three stone diamond ring. We were helped by the store manager, Robert,. He took his time in showing us different rings. He respected our choices and didn’t try to push on a bigger purchase. The deal he gave us was extremely reasonable. He threw in added services which is always appreciated. So far our experience has been a pleasant one. We hope to continue a good customer relation with Samuels.

Great customer service!!!5 years no interest, beautiful jewelry.

I had recently went in to Samuels jewelers and thought I would take the time to give a review. After reading other peoples reviews it was the same manager that had helped me out, Robert! Talk about great customer service. I found an awesome ring for my husband, he also cleaned my wedding ring and made it sparkle. He showed me a diamond ring that is now on my wish list. I will definately make the travel to visit that store to purchase that diamond I now want.

Bought my wife some earrings there, and the Manager, Robert, was not only helpful but he had my wife’s wedding ring cleaned while we shopped and she loves it! He definitely made me shine! I would recommended this place and I’m returning every time I need a jeweler.

Great service!!!
Been 10 years since I replaced my wife’s ring, been looking at rings here and there for 6 months. We shopped at Devons for 20 years, but when they decided not to fix a repair they did that broke again, they lost a long time customer. We walked into Samuels Jewelers and was quickly greeted by Robert. He took his time and we looked at several different rings. My wife finally picked a ring that looked like a ring of being married 30 years. No pressure at anytime. Felt like we received a good price. The diamond was set by the time we came back from dinner. Then we told Robert about why we stopped and he had us bring in all her jewelry which Samuels repaired for free. That was a nice surprise. I’ll be a Samuels customer for along time.

I was impressed by their selection of necklace charms. I found exactly what I was looking for (after visiting 2 other jewelry place in the same mall).
I knocked off a few stars for a few reasons:
#1– the prices weren’t clear… When I would see the price tags, she’d say «Oh there’s a sale, let me get the new price» but there were no signs anywhere, so it made me feel like a used car lot where you never know exactly what the price is.
#2– My piece had diamonds in it, she told me that it’s covered for 3 years if any diamonds fall out. That was all she told me. Now, I know (from other places– like when I got my wedding rings) that you need to have your diamonds checked every 6 months for that to be valid… And it was on some pamphlet she put in my bag. She never mentioned anything about getting it checked… so that could be bad for someone doesn’t know that– if they had a diamond fall out.
#3– Some employee (who doesn’t have the friendliest demeanor) took a personal phone call at the register (literally standing between me and the girl charging me out) and just stood there in the way chatting… verrrry unprofessional.
Between those 3 things… it turned me off to doing business with them again.