Sleep Number

I ordered our bed at the Sleep Number store in The Vintage Faire Mall in Modesto Ca in August 2015. It was delivered October 1, 2015. Delivery was done incorrectly according to the second tech. They changed computer systems in October and have used that as an excuse for all our issues. The computerized sleep tracking has never functioned. The adjustable base was installed incorrectly and slanted 5 degrees from the left to the right and made terrible noises. I was under a 90 day trial. After 2 months of daily phone calls, they replaced the base only in January 2016. The mattress hangs 3 to 5 inches over the left side of the bed from sleeping on it broken for such a long period of time. A new mattress was suppose to be delivered in February 2016 and a second 90 day trial was added. Employees at all levels of the company including delivery, the store employees and customer service explained that they are helpless to fix or expidite any issues because of the computer system. Instead of a new mattress, peices of a new mattress were sent to my house. When the third delivery man came to my house, he explained that not all the peices were there. I sent him with all the very large boxes away and instructed him to get me a whole new mattress. This is suposse to be happening, but no one can return phone calls to say when. I am nearing the end of my second 90 day trail now. Both the store and corporate are still unresponsive. They tell me that they will make a price adjustment at the end of all this. I have no faith in their follow through. The bed is a $ 5000 i8 mattress with adjustable frame that is paid in full.

So here we are at January 9^th… today they came to take away the adjustable base and just leave a non split I8 mattress with sleep IQ. My husband was supposed to be back yesterday from out the the country but his flights were delayed and now he comes home Sunday… I am thinking OMG I will have this mess out of here before he even knows about all of this drama!!!
I have to work today so my friend waits for the delivery but I do receive a call from the delivery man at 12:15 and I reinterate to him that he is taking everything away and just leaving the aforementioned. He says yes! I just want to make sure as this is the FOURTH time they have come out and the first three are a waste of time…
Guess what they do? They slap a regular mattress ON TOP of the adjustable base! My friend questions them as it is still really high and she knows I will never be able to climb up there and that my husband has a bad back… they tell her that is how it is supposed to be… they leave and LEAVE ALL OF THEIR GARBAGE in my bedroom!!!
I call the driver because she calls me at my office and he says that is what the order said… I said I verbally verified this with you at 12:15! I also tell him the WHOLE POINT of this visit is because the bed is too high! He says he is calling his supervisor and will call me back… Guess what again!!! He never does and won’t pick up the phone when I repeatedly call him… this is the most FUCKED UP company one would ever in LIFE have to deal with… I am making payments for a bed when I sleep on a recliner on my couch!!! My GM partner from work reminds me that our client from channel 7 news «7 on your side» would LOVE this story and my friend who wasted her Saturday for no good reason wants me to call channel 13 «call Curtis» who does the same stories to warn people about companies who are less than honest… at this point I just want their garbage and their fucking bed the hell out of my house… enough is fucking enough!!!

No Customer support. 9 year old bed with inflation issues. Contacted store purchased from. Store blew me off that they have no technicians to dispatch, asked no concerned questions! Referred me to internet to troubleshoot my issue.

Sleep number in Modesto on Dale road has very poor customer service. A bed was supposed to be delivered on a certain day and it never happened even after numerous phone calls promising updates on the delivery. The manager at this store who also promised to follow up failed also. It is very discouraging, the order was cancelled. I guess losing a $ 5,600 dollar deal was no big deal to that particular sleep number store.

Do not let them send more stuff to try to make your sleep number bed mor comfortable there just trying to get you past the hundred day trial like they did us there just a scam

No so happy with the product, but I am happy with the customer service I have received by Chris V of Sleep Number, who has been working with me via Unilocal messages. Chris… you are doing a great job.