Nancy was just wonderful. I think she is genuinely very caring: it’s not just part of her job. She made us feel more at ease with the whole process. My sister and I went in before my Mom passed and setup most of the arrangements. We had thought about purchasing a casket online, but then I read some horror stories about late shipments and had Mom pick a casket from one of their packages. The facility was undergoing upgrades and renovations, but Nancy made sure that everything was perfect for Mom’s service. She even found us a «renegade» clergyman to give a blessing(Mom just loved that!). They just installed a wide screen TV if you want to do a video presentation. The two gentlemen who helped with the logistics of the ceremony were very helpful at the graveside service. My only complaint: the printing/reproduction on the thank you cards was a little less than stellar. I don’t think Stickel was responsible for that. The corporation that owns Stickel — Simple Tribute — was probably responsible. But I work with printers as part of my job, so my standards are pretty high.