Lincare

MEDICARE forced a Lincare contract on Medicare recipients and you are assigned an office close to your home. This office staff was horrific. They were argumentative, did not order the equipment for my C-​Pap and when they did, it was the wrong equipment. The manager, Lisa, refused to allow me to record our conversation. She said I needed her permission to record our conversation and she refused to speak with me with my phone recorder on. I wish I had a UTube recording of the front desk person with three inch nails leaning back, arms extended and nails pointing downward and telling me I was sending her bad vibes and she wasn’t receiving any of it. This was all because they were trying to force a standard hose on me for my machine instead of the one it came with. This was after they never ordered any equipment that they issued a receipt to me for two months earlier. The only way I finally got the correct hose was to call corporate and get them to have Lisa order it and send it to my home. I had to call the corporate office and beg to be transferred to another office, which they did. The staff at Willowbrook was normal (see Willowbrook office review); the staff at the Mokena office are horrible and you should not subject yourself to the abuse you will receive there. Also, when I went to pick up my equipment at Willowbrook, Mokena sent the wrong hose for the machine and I had to have the correct one ordered. These people are horrible. Ask to be transferred for service; you won’t get ANY from the staff in Mokena.