TTS Granite

Yesterday TTS Granite completed the installation of my new granite kitchen countertops. From the purchase to the installation, I could not have had a more flawless experience, I’d checked with other companies in the area, including the big box stores, and I just didn’t feel that «personal touch» with the people I talked to. When I first called TTS to inquire about some new countertops for my freshly painted kitchen, I spoke with Emily who turned out to be my salesperson throughout the process. I love this aspect of TTS because unlike other places, I’m able to work with one person who understands my project and whatever issues come up, instead of being passed around through the company to people who have no idea who you are and what’s going on with your projects. Something else I appreciate about TTS is that when you call or stop by with questions, ANYONE in the front office is ready, willing and able to answer all your questions! Here’s how the process went: I called TTS and Emily took my call. I asked to speak with someone who could help me choose some countertops and she said she was the person to talk to. We discussed my project and she told me it’d be best to go to the Steger location (which is were she was) to view the actual slabs of granite. She told me that if I could get over there before 11am (it was Friday and she had an appointment at 11) she could take me around the showroom. I promptly agreed and hightailed it over there. It must have been my day because her 11am appointment never showed! Emily was patient, kind and friendly and took me through both of their showrooms making notes of all the slabs I liked. She explained everything and gave me a very in-​depth rundown of the different slabs, textures, colors and so on. What’s more, their fabrication plant is also on the premise so you can purchase your slab from TTS and everything is handled IN HOUSE! Emily said she expected for me to have to return several times to choose something I’d love, but I found the perfect slab that day and put down a deposit. She called me a «rare bird» because almost no one can choose a slab on their first day! After I put down a deposit and she tagged my slab, she even gave me a tote bag with a sample of the slab I choose and my second runner up to take home just to be sure I was happy. She even threw in a bottle of cleaner and a special towel to keep my granite looking great. James came out to measure on Monday, and I went in on Tuesday to complete the layout. By the following Tuesday, the two man installation crew came out (right on time mind you!) to install my countertops. The process went so quickly and smoothly, I was shocked! When the installation team took out my old laminate tops, they didn’t leave ONE SINGLE MARK on my freshly painted walls! They took the entire laminate top out in one huge piece. They kept my home clean and tidy and it took less than two hours to complete the installation. I honestly could not be more pleased with the entire process! Forget the big box stores and go to TTS for a great experience!

When my wife and I purchased our countertops from TTS Granite a few years ago, we were told by the showroom representative that the price quoted included complimentary lifetime sealing of the countertops. Because some time had passed since the countertops were installed, and their finish had dulled over that time, my wife contacted TTS to arrange the complimentary sealing that had been promised at the time of sale. The TTS representative denied that that they ever agreed to the complimentary sealing. Although I won’t replace my countertops for a decade or so, I will not use TTS at that time. In the meantime, I will share this story every time the topic of countertops arises.