Safeway

I manage a dental office and I know the importance of delivering amazing customer service. We have similar surveys about delivering extraordinary customer service. I’m constantly observing various businesses seeing what they do and how I can implement that in my own practice. Yesterday I had a legendary customer service experience which has earned my lasting support as a loyal customer. My daughter turned 1 yesterday and I ordered her first birthday cake thru the bakery along with the smash cake. I picked it up yesterday in the late morning as her party was at 2. It was beautiful and I was very excited! Once I got to the car I somehow tipped the smash cake and half of it was crushed. I freaked out luckily my mother in law was with me and she took it in to see if they could patch it up. Without question they took it and told her to come back in a half hour for a new one. I was beyond happy and so relieved as this cake was the center of the party! Jennifer in the bakery came thru with the exact beautiful smash cake and they didn’t even charge us extra! I can’t tell you how much this meant it really saved the day. I’m beyond greatful. Bakery has a lifelong customer now!

Cash drawer open message on lotto machine could not entice clerk to come over and clear machine for me even after repeated requests. Finally had to abandon my money without tickets. This is typical of the level of service you can expect at this store. Too bad as this is the last major grocery store in the area.

Jacob is the best and nicest courtesy clerk they have there. Always a smile and willing to help everyone.

Has pretty good selection, sometimes can’t find specific brands. Some things are pretty spendy. Bakery hasn’t disappointed us yet. If you go at the right time there can be large amount of clearance items, however it gets REALLY busy. Got to check packages of clearance things, I know they mark them down because they are about to expire but I found a clearance package of tortellini and it was very moldy. Deli makes pretty good sandwiches. Chinese food is very disappointing. (It seems like every Chinese food we’ve gotten anywhere has been disappointing, but safeways was the better of all the places we’ve had… But that’s not saying much) No cell service. Paper usually offers coupon doubler.

This sure is a grocery store. Prices are alright. Some produce like organic potatoes, mangoes, or pomegranates tend to be much cheaper elsewhere. Sometimes I’ll buy some kind of beef roast and there will be so much liquid in it that I’ll have to poke holes in the corners of the plastic and drain it into the garbage can. The clearance sections can be a lot of fun. I’ve bought plenty of yogurt, cheese, sausages, bacon, lunchmeat, raw meat, and mysterious snack foods for 50% off. If you’re really lucky, you might find something for 75% off! Whoa, dude!
Most of the shopping carts are squeaky or clunky, at least the small ones. Who can manage to fill a big cart? The gas pumps are incredibly slow. You’d be better off spooning gas into your tank. Cell phone reception is anywhere from bad to nonexistent which prevents you from using Safeway’s own smartphone app in the store.

I wish this store had better cell phone reception I like making calls from the store to home in case my grocery list gets updated but usual can’t make. Calls because of bad reception.