CB Sales & Rentals

We rented a house on smith mountain lake Virginia from cb rentals. The pictures that were taken of the interior and exterior of the house had to have been taken 15 years ago. The carpets were all stained with what appeared to be urine from animals. The pots and pans were rusty chipped and unusable. There was not enough silverware for the 14 people that this house was supposed to hold. The ceiling fan in both master bedrooms wobbled so badly that we were afraid they were going to fall off the ceiling. The Wi-​Fi did not work at all, probably because it is an extender that is shared between two other houses. The couch in the den was broken and there is no way this was not known by CB rentals. The futon was also broken. There was mold in the garage on the ceiling that housed the pool table and also the basement bathroom as well as many bugs. The pool table had two pool sticks that were usable, and no chalk.
We talked with the neighbors next door who also were renting from cb rentals and they had similar complaints.
Our thoughts on this rental agency is they obviously do not care about upkeep of their houses and we will not rent from them again.

I rented long term with this group, very unprofessional and not trustworthy at all. I have dealt with several other local businesses for rentals and didn’t encounter nothing like this. They never respond to issues reported to them, but will hold it against you when you leave by keeping your deposit. Myself and home owner left because of this.

Great customer service, great rental. We stayed on the lake, it was like something out of a movie. Incredible week in an incredible house. I have rented from companies all over the country, beach houses, mountain cabins, house boats, airplanes. If you can rent it I have done it. I have seen my share of rental companies. This group did a great job to make us feel welcome, the property was impressive, and the lake is a lot of fun. We will rent again! Smith Mountain Lake might have to be a yearly event for us!

Desk was friendly but house was kept poorly. My bed was on cinder blocks!!! No paddle boat as in description and was never given follow up after informing CB rentals. No t.v. In master bath as described. CB rentals brought out a t.v. 5 days later but didn’t have a cable box to hook it to! Coffee pot broke, took CB rentals 5 days to bring us a new one. We had to take our trash away and had difficulty finding a dump. Downstairs smelled musty. Yard was poorly kept. Couldn’t reach rental company until Monday.

Love!!! Iv been booking through this company multiple times a year! Great staff, Jessica ROCKS! Professional but down to earth and easy to talk to. They work with any accommodations and have so many properties they can fit your needs. We stay between three houses depending on time of year and how many guests. Great to go ANY time of year, great off season deals. Highly recommend !!