Reilly’s Collision Center

Doing business with this place was probably one of the worst decisions I have EVER made.
If you compare most of the other reviews with mine here, you can see that this is not the place to have your car fixed. If you read through the reviews on this website and still decide to bring your car here, you need to get your head checked.
Customer service was ABSOLUTE garbage. At no time did I feel like my car was in good hands. For example, it took them a week to even get started fixing the body, despite the fact that I had authorized them to start working on the car. This would not have been a problem had I not been renting a car during this time. They did not keep me updated on the status of the car and squeezed the insurance company for every dime they could.
Most of the reviews here are accurate so do not use them. Any review here that has more than one star was probably written by an employee.
IF YOU GET INTO AN ACCIDENT IN THIS AREA AND YOUR CAR IS TOWED HERE, REQUEST AN IMMEDIATE RE-​TOW TO ANOTHER FACILITY AND MAKE SURE YOU KNOW YOUR CAR IS NOT GOING TO REILLY’S COLLISION CENTER.
Plus since I wrote another bad review on this place, one of their employees is going to be even busier not doing their job and actually helping customers because they will be on this website writing reviews to offset another negative one.

DON’T USE THIS COMPANY! I showed up during posted business hours to find no one was here. I tracked down someone in the shop & he told me I had to wait till Monday which was unacceptable. Called the South Brunswick Police who had my car towed from the accident by them and got a different number. I called and they told me they were the answering service. I found out it was the tow truck driver Dave trying to get out of being where he should be. These guys are an absolute joke. AVOID THEM AT ALL COSTS. They’re shady and feel they can push you around because they have your car.
The owner happened to show up, his name is Walt. I made my case with him and pointed out that the sign displaying the hours of operation state he should be open while I was there. His rebuttal was, «it’s summer.» They’re open for 3 hours on Saturday. Only 3 hours from 9 – 12. Thats not a lot to ask. These people have no respect for anyone’s time and they feel entitled because the South Brunswick cops give them most of their business.

I had a car taken here after an accident in 2010 where I was hit on the front toward the passenger side. My car was a 2009. The bumper, hood, fender and headlight were demolished. When I was told told the car was done, I looked at it and the work wasn’t very good. There was a huge gap between the bumper and the passenger headlight. The drivers side looked good. The difference in the spacing was almost 2 inches. I left the car and went to pick it up a few days later when they called and said it was fixed. I went to get in and I noticed the car didn’t chirp and the front passenger parking light wasn’t working. Walter told me I can go to the dealer to get that fixed under warranty. I said I would do it if he gave me something in writing stating that he was responsible for it if they wouldn’t fix it because it was in an accident. He wouldn’t do it and became agitated. He reluctantly fixed it. I finally got my car back and it looked good. Here it is four and a half years later, I’ve now had the car for five and a half hears and the bumper is falling off on the passenger side and the blinker in the headlight only works sporadically. It work when I push the bulb in but stops after I hit a bump. Very cheap parts were used to fix my car. Thanks for the high quality repairs and the trouble free experience (sarcasm). I will never recommend this place to anybody.

Had my car towed here and they ruined my car worse then the accident I had … then when I picked up my car the following day they showed me a invoice that was crazy… these ppl are rip offs. Way over priced.

crooks and liars shoddy work stay away from this place

I had the pleasure of doing business with Walter here at Reillys. We had a mixup on payment that honestly I didn’t even understand.
He took his time to find out that he owed me $ 895 because of a credit card mixup that i didn’t even realize had been reversed… and cut me a check immediately.
At a collision center they can really take advantage of someone who doesn’t know cars and costs. I’d take my car here, drop it off, and throw Walter the keys with no worries at all.
Thanks Walter!