Plaza Optical

Over the years this family owned establishment has been an icon. Our family has been a client for over 20 yrs and recommendations from Paul & Betsey and their friendly staff have gained us compliments on our glasses for many years. Betsey’s patience when introducing our daughter to contacts could never be matched at a chain store. On a recent holiday weekend vacation we had a glass emergency where a family member could not have enjoyed the trip to its fullest since he couldn’t see anything. Contacting Plaza on the Friday of a holiday weekend was amazing. Paul went out of his way to make a set and ship them to us overnight after hours so we could all enjoy the holiday. Above and beyond service like this can only be found at a family owned business.

My recent experience with palza optical has been quite a negative one. I purchased a pair of sunglasses and I wanted a different set of lenses inserted into the frames. After paying for the frames I asked the young lady at the counter what the next step was. She told me to take my glasses home and that when the new lenses came in they would call me and place a new lenses into the frame. After about a week and a half went by another young lady called me and alluded to the fact that I had walked out of the store with a set of sunglasses but did not belong to me. She told me my frames had come in with the lenses in them and to bring back the other pair that I had taken. I called back and discuss this with the staff members there. They stated that they had given me these glasses as loners when in fact I should have never received any glasses, as the lenses are not replaceable. Staff mistakes resulted in me being called a thief instead of accepting personal responsibility for not knowing their own product. When talking to staff there they stated they have never loaned out a pair of sunglasses in the past but listed my account as having loaners. I would avoid this place until they can figure out what their policies and procedures are and how to fully implement them with the staff that they have. The staff did apologize for eluding to the fact that I had stolen something. However, I cannot so readily accept an apology for attacking my character for their lack of understanding of their own policies and procedures.

Had a great experience! My husband and I were satisfied from the exam to the choosing the frames to the final pick up!
(Hated the dilation, but that’s a necessary evil!-not their fault)
Highly recommend as a local go to for all of your vision needs!

My husband, my son and I have been going here for a few years. Paul and his staff are wonderful. They have the biggest and best selection and always get the prescription right the first time unlike other places. They know what looks great on you also. My son lives here we live in Arizona and get our glasses here when we visit. Never will go anywhere else!

Positively, absolutely, the only place to go for all your eyewear needs. I travel from California every year for my eye examinations and eyeglasses selected for my face by the professional staff, coolest frames and excellent service.

Wouldn’t go anywhere else. Dr. Miller is very nice and very thorough. Also very accurate, which is the most important part.
They have all of the most current styles and can find the perfect glasses for your face. They really know how to fit your needs. Might be more expensive than the chain stores, but definitely worth it.

Can’t offer enough positive feedback about this establishment. I’ve been a patient for over 20 years. Family owned and operated. Extremely professional, huge selection. Doctors are fabulous as well as the entire staff!