SOS Septic Pumping

Called this morning to make an appointment and got a window set for 3−5pm. We waited until after 5pm to call and ask what was going on and we were told that someone would check into it and call us back. Waited 20 minutes and hadn’t received a call back so I called again. I had them confirm that my appointment was in the system (it was) and again said I still wanted to have someone come tonight as our system is backing up and we need the pump. I was told that a message would be sent to the owner and I would receive a call back. I waited another 20 minutes and still didn’t hear back. I called again and was told that someone would call me tomorrow. Admittedly, I lost my temper. This is unacceptable. My husband set an appointment, the company failed to show up at all and didn’t bother to call and then all I get is a «someone will call you tomorrow.» I told the person that answers the phone that if I didn’t hear back from someone tonight with either a pump in my driveway or a phone call and very good explanation then I would be leaving a review. I gave fair warning and time for the company to make it right.

I have used SOS Septic Pumping for almost 20 years — Pat is the very best — a goodhearted guy who is extremely conscientious — usually one day service — make an appointment in the morning — he shows up in the afternoon — one caveat — make sure you write down the name of the operator who answers your phone call — this phone answering service (Answering Specialists) has quite a few holes in it — especially on weekends — it doesn’t hurt to write down the name of the operator who answers your call — and to call SOS Septic back during regular business hours — to make sure Pat got your message — other than that — you couldn’t hire a more ethical, punctual, respectful, responsible, reasonably priced company — go SOS Septic — hope you’re around for another 20 years!

Great service, on time and professional!