David’s Bridal

I was highly disappointed with David’s bridal today and felt the need to post a review so that this experience does not happen to anyone else.
My mom and I went to David’s to look at bridesmaid dresses, my sister (the bride) lives out of town so we were going to go and get some solid ideas. I had booked the appointment online which worked out fine, this morning I decided to call so that I could confirm it. I must say the customer service representative that I talked to was SO nice. I wish I would have written down her name.
We walked in for 5:30 appointment around 5:25, and were not greeted by anyone. I stood there for a bit before I walked right up to the counter. The person asked me what I was there for and I said bridesmaid dresses and that I had an appointment. She asked me if I was the bride and I said no. Immediately her attitude changed.
We walked over to the «appointment desk» where they couldn’t find my appointment. I confirmed it twice keep in mind. They then «found it» aka wrote my name on a piece of paper and got a sales consultant to help us. The sales person wasn’t very friendly. I told her what we wanted and she showed me two dresses and said «well?». I said sure, gave her my size, and she got a dressing room for me. She then disappeared. She had 3 separate clients, which in her defense was probably not her fault. But regardless she didn’t pay another lick of attention to us the rest of the time. When I was done trying on the poorly made dresses, I took them out of the dressing room and walked over to put them away. The sales lady said she would do it and as she was walking past with another customers dress (in a big hurry) she asked if we needed anything else. Needed anything else!!! I tried on 2 dresses and wasn’t even helped AT ALL.
I feel bad if brides are treated the way I was this evening and I would never recommend this location to anyone. No one! They acted as if we did not matter and it was so inconvenient that we were there. I understand being under staffed and over worked — but treat me like a human being and not a robot. I will never return and I will pass the world along to all my newly engaged friends.

Took my daughter here today for our first time looking for her wedding gown. Elayne was by far the best sales person we could have had!!! This was an amazing experience and all the staff/​managers were superb… she said yes to the dress and rang the bell, mad her wish and left happy! Great job Elayne you made our day!

I first went to the North Hills location because it is closer to my house, but when they didn’t have the bridesmaid dress I wanted in my size, I tried this one. I’m glad I did because they had the dress in the correct size and it was a terrible fit!
My consultant was Marissa, who was wonderful. She got the dress in my size and the next size up which I had tried on at the other store. Since I was by myself, she even hung around to zip/​unzip me and help me talk through my doubts about the dresses. When I decided that dress wasn’t for me, she grabbed a few other styles to try instead and double checked the rest of the bridal party to be sure no one else had picked the same one. Since I’m the maid of honor, we wanted my dress to be different.
I wasn’t able to purchase the dress that day, but she saved my information in the computer and gave me her card to order the dress over the phone. I ended up ordering it to the North Hills location though, since it is much easier to get to and closer to my house.
Overall, I had a great experience and Marissa was a huge part of that!

I went to David’s Bridal in my search of my bridal gown. I have to say that the experience was more or less awful. Thinking about it again actually makes me shudder. I keep clicking back and forth between 1 – 2 stars because the sales lady was nice… but it was just too bad for 2 stars. Let’s just start by saying that I definitely did NOT wear a David’s Bridal dress on my wedding day.
I had gone to one other salon before going to DB, so I was not prepared for what felt like a cattle call ad DB. There is NO privacy! I realize that that’s how the corporation operates and not just the Monroeville location, but it is terrible. You try on dresses in a TINY room with just the consultant (it’s way too small for 2 people though), and then you get shoved out on the floor before knowing what you even look like… because there are no mirrors in the dressing room! Nothing is as humiliating as being forced to stand in front of 25 people (the slew of other customers) in a dress that you feel horrible in. One particularly horrible example — I typically wear a size 8, and my consultant thought that I would just love this «Vera Wang» dress (which was gross btw and not at all what I asked for — and I put it in quotes since calling it Very Wang is a joke). Well they only had a size 4 in that dress, so she shoved me into it and made me stand out for all to see. I felt like a stuffed sausage as she kept putting different sashes on me, while I stood there mortified. I never told her that I liked the dress but I was more or less forced to stand in it for like 20 minutes before turning to my mom and saying, «I really just want to take this off.»
The quality of DB dresses is absolute garbage, and you definitely get what you pay for. The only dress that had any possibility of me liking it was a empire-​waist ballgown that claimed to be made out of shantung taffeta… but I just couldn’t get over how horrible the fabric felt!
I also had major issues ordering a dress online for my rehearsal dinner, but that’s a whole ‘nother story.

I went here for a bride’s maid dress. The woman who waited on us was new. She seemed nice enough, but very forgetful/​nervous.
After trying on several dresses, we picked out the dress. 3 weeks later when it comes in, it doesn’t fit. They were nice enough about it – but the issue was that their fitter gown was sized incorrectly. The person assisting us when we went to try on, I was told, should have measured me. She didn’t.
David’s is 50 miles from my house. So I had to return and pick up the new dress. That is 200 miles out of my way for their error. Wouldn’t go back.

Now I finally understand why there are so many bad reviews for this store on Google. They have single handedly ruined my Bridal experience; they had me in tears in their store and would do nothing to help me… It starts like this:
My mom and I walked in on a whim to look at some ideas for dresses. 3 hours later and after trying on 1 particular amazing dress, we figured we found «the one», but with over a year until the wedding we figured we had time to make the dress work in our budget (at a later date). Davids Bridal knew we were on a very strict budget and that we loved the dress. Well they played on our weaknesses and told us that if we bought the dress within 3 days we would save $ 300 dollars but if we waited the sale would be over… So we left the store in panic that we were going to miss out on a great dress on sale. So after an agonizing 2 days of decision making, we scrambled enough money to put a down payment on the dress. Only later found out that the sale was going on for TWO MORE MONTHS! They lied to us and in the end we didn’t have the money to pay off the dress in full in time, so we lost the dress and the $ 200 deposit. It was heartbreaking… They wouldn’t put the $ 200 towards another, less costly dress… They wouldn’t work with us at all. It was truly a sad experience. I will not be working with the David’s Bridal Monroeville ever again.

The woman who helped me find my dress was amazing. her name wa Petya. She picked a dress perfect for me and i never thought i would want a strapless dress but man she sold it well!
Fast forward to the day before my wedding, yes the day before. My petticoat the tailor sewn in wasn’t sewn in but pinned in. took my Mum and i 3 hours to sew it in OURSELVES.
Then after all that mess turned out 5 of the 12 bustles weren’t sewn in either.
I WALKED DOWN THE AISLE WITH PINS POKING ME!!! ARE YOU KIDDING ME???
My dress was beautiful and perfect and i love it but the 300 dollar i spent on tailoring? I expect a refund in full for the job we paid her to do.

A satisfied bride!
The lady that helped me with my dress and my bridesmaids dresses was great!
She was very helpful and everything came in as it was supposed to.
No glitches, at all!
Pricing was normal for bridal attire.
Arrival of all items that were ordered was acceptable and on time.
**I also purchased the dress preservation kit.
You pay for the box when you purchase your gown,
after the wedding, you send the gown in in the box that you purchased with indicators showing any stains that need removed.
They clean it, treat the stains, and preserve it in a nice box with a window and ship it back to you.
I seriously got mine back in less than a month!
Its such a nice keepsake.
Overall, I was satisfied from start to finish with this location.