Lokay Lanes

I went to lokay after north v sails and new great valley were closed and I like the set up here a lot of people say this center is dirty but it sure is more clean than north v sails

My husband and I and another couple decided to go bowling and I found a special on Lokay Lane’s website:
…
It was supposed to include two hours of unlimited bowling for up to 5 people, a large pizza, and shoe rental… all for $ 30. As you can see the website says Everyday Special. Well when we got there, we were told by «the manager» this special is not valid on Fridays and Saturdays. After I stated that this was on the website, he said «Yeah well our website hasn’t been updated in 4 or 5 months». He also told us that another group of people questioned the special. Well, aren’t you supposed to honor the special if it’s posted and says Everyday?! A poster with this same «special» was in the men’s bathroom, according to my husband.
Well we were already there and chose to make the best of it. We decided to take our time and play, since we were paying for the game, not by the hour. For the four of us to play 3 games, shoe rental, and a large pizza ended up coming to $ 58, almost double what was posted.
On top of this, the lady’s bathroom was disgusting… someone went #2 and didn’t flush in one of the two bathrooms. There was one guy and one girl working there and not once did they go in to the bathrooms to check and see if they were clean, needed tp, etc.
Lastly, they played the same 4 music videos over and over again on the tv’s next to our bowling screen. Annoying.
I attempted to call and complain the next day. When I asked to speak to a manager, I was told «Well I am the closest thing to a manager there is here». I then asked if I could get in contact with one of the owners. I was told that the owner is out of town 28 days a month and only stops in once a month to check on the place. So not sure what my next step should be… but I would like a refund.
I would like to add that I was recently contacted by one of the owners through Unilocal regarding my unfortunate experience. He was very appeasing and offered to send me free coupons for bowling, shoe rental, food and drinks. I was informed there would be new management. I was also informed that they will be remodeling in September… so a nice new atmosphere may help. Although it was almost two months after my initial review (which was filtered), better late than never!
Just to update: I did receive a coupon for free bowling for up to 10 people (2 lanes), which also included shoe rental, 1 large pizza, and 1 pitcher of pop. My husband and I and the same couple returned last weekend, after calling in advance to make reservations, per the coupon. I have to say that there wasn’t much done in the way of remodeling, no new tables or carpeting, or bar area. However, there were new tv’s and touch screens, which were very nice. There were a few minor flaws (still tried charging us for shoe rental, pizza was not good, bathrooms still yucky) but overall the experience was okay and I would return again for a night out.

had the same issue with the special!
Right off the wesite!
SPECIALS
Lokay Lanes Family Fun Night — EVERYDAY
2 Hours Unlimited Bowling
Rental Shoes
Large Pizza
1 Lane up to 5 bowlers
$ 30.00 + Tax
Pre-​Payment Required on ALL Specials
Really disappointing that they post a special and don’t honor it.