Ruby’s Cleaners

I’m quite happy with the service I receive here.
The prices are reasonable — they offer two for one prices on slacks.
The return time is fair and I’ve been able to ask for an earlier date and was accommodated.
The quality of dry cleaning and pressing is very good. I’m quite picky about not having double creases in my slacks and not having to re-​iron everything that I bring home. Sounds like all dry cleaners would live up to that bar but they don’t. This one does every time.
The staff is cordial and helpful.

I would give this place zero stars if I could. I have never encountered such an unprofessional business in my life. I took my wedding dress to be preserved here in July. Frankly, I should have walked out immediately. This place is dirty and old. I don’t think they’ve renovated, changed their signs or cleaned since 1988. The staff wears old, stained clothing that makes them look homeless.
They told me it would take 30 days to preserve my dress. After 60 days, I called to inquire. The woman on the phone was very rude and said that «these things take some time.» They finally called me in October and asked if I would like to see my dress before they boxed it. When I went in, the train of my dress was still filthy — it looked like they hadn’t done a thing, or maybe made it dirtier. I certainly didn’t want to pay $ 140 for that. The woman said she would send it back to «her guy» to see if he could do a better job.
Two months later, they called and said to come in again. When I got there, they couldn’t find my dress. The clueless woman at the counter asked if I could come in some morning when her manager was there. No – I work weekdays. So she called the manager and finally found my dress. It was somewhat cleaner, but still had many black marks on the train. I asked again if this was the best they could do. The woman then made a rude remark about even having a wedding dress, saying, «I got married in my blue jeans.» I didn’t think I would get anywhere with a third cleaning, so I told her to just box it up.
A month later, they called me to come pick it up. I went in, and the girl at the counter couldn’t find my dress again. She had to call the manager. When she found it, I asked about taking it out of the exterior box so I could see the inner window to make sure it was my dress. She looked at me like I was crazy. I told her I had had so many problems here, I didn’t want to take any chances. When I mentioned that I’m glad to wrap this up after six months, she didn’t apologize and even rebutted what her manager had said about sending the dresses out — she said they are cleaned in house.
Whatever — luckily I obviously didn’t need my dress in a timely manner. Don’t take anything of value here unless you want them to keep it for months and treat you like a nuisance.