E E Jensen Sprinklers

I have used Jensen Sprinklers for both installation and repair work for 20 years or more in three different houses. I have never encountered anything like the problems reported by the two negative Unilocal reviewers below. I feel sorry for their experience, but wonder why mine has been so completely different.
I have always received effective and professional service.
I have often spoken with the office and had them send their repair crew to work on my sprinklers while I was not home to supervise them. They have always been able to find and fix my problems just from a phone call and without me having to be on site to supervise.
I’ll continue to use and recommend them most highly.

we were having water coverage issues on our lawn and asked J.J.jensen to review our irrigation system and make necessary repairs to remedy the problem. They came out and told us that the problem was the timer and hooked up their timer. The timer was not the problem. When they reinstalled our time, they r“fried the electrical system” and told us that it would cost us $ 680 to replace the timer at our cost.
I could not reach a resolution on the cost and even told them i would meet them halfway. They refused! I called a competitor and they found the cause of the water issue and replaced the timer for a total cost of $ 150.
I would never, ever recommend using this company to anyone. They should be taken to court and exposed to the Better Business Bureau as a fraud.
Robert W.

We hired EE Jensen Sprinklers to repair our sprinkler system that needed a few new heads and a timer. They assured us they had outstanding customer service and we looked forward to working with them. They came several times to work on it over the course of 2 months — and would leave every time without telling us what work had been done — so we didn’t know what was happening. There are three areas that the sprinklers are not covering and they have died now. They tried to charge us over $ 300 for the timer that we found on Google regularly priced at $ 80. That is an outrageous markup.
We gave them a clear list of what we needed done from the beginning — they did not record our list, write us an estimate, or any proof of the work that we asked them to do. They arrived and performed partial work each time they arrived — they never completed the entire list of work we needed done from the start. Every time they returned we were asked «What did you need done again?» And we had to repeat it to them every time they returned and they failed to complete the entire list given at the very start.
Meanwhile, we have called over 6 times asking for someone to call us back and help fix this situation. They sent us a bill for $ 1,300 for all of this work after not returning our calls and leaving us with incomplete work AND a dying yard! Unbelievable.