House of Windsor

Rating based on the fact that I arrived at 5:55 and the store was closed when hours posted stated opened until 6. Even when sales associate inside, saw me try to open the door she didn’t offer to reopen store until the actual close of business. Drove quite some distance to pick up a badge clip lanyard. Very disappointed.
Upped rating from 1 to 4; revisited the next week and the associate was helpful. Even offered to walk me to the jeweler down the street to check on modification of a piece. Loss of a star for reliability.

I considered buying until a staff person was so very rude. Just read other reviews about the service and had same experience of being treated like potential theif. My husband and I were the only customers in the store for at least ten mins. They missed a sale.

We have shopped in the store many times
And each time I am disappointed in the customer service, they are always with out a fault snotty
But today we brought a piece of Brighten up to the register and the clerk pointed out that the price did not include the other charms, I was perfectly ok with that except that the asst manager was insistent that I was wrong, so I decided to spend half as much
As I wanted because of her rudeness.
I will find another place to shop and will express my dissatisfaction in the media

I’ve been to this shop many times. They have the nicest inventory. Beautiful selection of Brighton Jewelry which I love. I purchased several items there with my last being just this Saturday. I will continue to visit each time I’m visiting my son and daughter in-​law. Good work ladies.

This used to be my favorite place to buy my Brighton and Pandora jewelry but after today I won’t go back. I normally deal with Tiana but today she wasn’t there. I don’t like being watched and followed while looking at/​for stuff. Its really sad that employees hover over people who are spending their hard earned money on items in their store. If i couldn’t afford it i surely wouldn’t be in there. I would normally shop in here every 2 weeks or more but sadly today thanks to Desiree I won’t go back.

BEWARE and take note, House of Windsor does not accept returns for monetary refund; only exchanges. I purchased the Brighton Starry Night Horseshoe necklace with the matching mini post earrings from the Brighton store in Chino as a gift for a friend; which by the way is part of their 2015 Spring Refresh catalog (in other words this is a recent release). Unfortunately, my friend selected another set from a different retailer. I tried to return the merchandise to House of Windsor and they do not take returns as they will only give you store credit. The lady told me that their store did not stock the Starry Night horseshoe necklace or mini post earrings (but yet this is a Spring 2015 release). The only reason I went to House of Windsor instead of the Brighton Store in Chino is because it is a closer location to my home. It was a complete waste of my time. Moral of the story, make sure you are certain about your purchase before you buy from this particular store.

This place is my must go to on my bi annual vacation to Monrovia, super friendly staff, as I’me from the UK they always go the extra mile to help me with my purchases.

Could be my favorite shop in Old Town Monrovia. Old fashioned SUPER customer service oriented, you’re offered lattes and water when you first arrive. I love Brighton jewelry and this is a one stop shop for it! Takes me a few hours to browse all their inventory, and I seem to find a new treasure each trip. Keep up the good work, ladies!

Very nice shop with great service. Love to buy our house flags here as they have a nice variety. Nice place to get gifts.

Very cute store and the sales associates are really helpful and sweet… but the merchandise is really overpriced for what it is. They do have great customer service tho, they even sent a card to my mother-​in-​law as a «thank you» for her recent purchase… very nice gesture… I like to support small local businesses, but just fyi, you are overpaying for average quality merchandise.

I just went to this store today and the experience was wonderful. The store sales great assessors and fashion jewelries. The owner and the staffs are upscale ladies who have great taste in fashion and customer service.

One stop BRIGHTON Shop! Great Customer Service!

I came in here bc the house flags and garden flags out in the front caught my eyes. I went in to inquire about prices and it was quite decent. So I purchased a garden flag and the pole for my new house.
It’s an upscale gift shop like the previous Unilocaler mentioned. They sell tons of brighton stuff, nice scarves, jewelry & accessories, small girly luggages, etc. Very cute boutique and they do gift wrapping.

Stop #4 for Small Business Saturday!
House of Windsor is an upscale boutique that specializes in Brighton gifts and Pandora charm jewelry. The charms are beautifully displayed in a very organized jewelry box-​type display. There were three employees working and they were all very helpful without being intrusive. We couldn’t really decide on which Brighton charm to get for my aunt so one of the employees gave us a Brighton catalog to give us ideas. They were offering warm cider for SBS, which was thoughtful of them.
House of Windsor also carries a large selection of handbags and accessories, plus they have a Thomas Kinkade gallery of gifts. We weren’t able to decide on a charm today, but we’ll be back for the friendly service and beautifully curated pieces!