Sierra Chevrolet

I went to Sierra Chevrolet to turn in my Cruz lease and get a new one. We went to the finance office and a sales person was called to help us. Christina Marris shows up and I immediately felt welcomed and comfortable! She was friendly, personable, talkative and professional. I felt completely secure that she would take care of my needs and help me get the best deal. I have purchased or leased cars for over 20 years from Chevrolets to Porsches (my other current car) and I have NEVER had as positive experience as I had with Christina. Other sales representatives (sorry, mostly men) could really learn something from Christina’s customer service. I wish there was a higher rating than 5! I would also like to give a shout out to the finance manager Steve Del Campo. He was extremely knowledgeable, personal and had a great sense of humor. Again, I have never had such a positive experience with other dealerships! Thank you Sierra Chevrolet, Christina, and Steve, for giving me outstanding customer service! It was well worth the drive from West Hollywood

Christina Marris is amazing!
My husband and I decided to go look at trucks for him on our way home and ended up purchasing a 2013 Chevy Equinox for myself instead.
Everything about the purchase was easy. She was not pushy at all and really helped to get me what I wanted.
Both Christina and her Sales Manager worked hard to make sure I was at a payment that I felt comfortable with. I couldn’t have asked for a better experience and plan to go back to Christina when my hubby finally decides what he wants!
THANK YOU!!!
:)

Steve Del Campo is the Finance Manager of Sierra Chevrolet. But that’s not all! He made what could have been a long drawn out and tedious process a very smooth and educational experience. He is knowledgeable and professional. I actually went back to him to discuss with him more about changing some items and third party contracts. He was kind enough to take the time to discuss in depth Sierra Chevrolet’s services and advantages. Steve was a real person, genuine and patient. Thank you Steve and again thank you kindly Tina Quezada. P. S. We’re very happy with our Chevrolet Cruise!

Thanks to Christina in sales and Steve in financing for getting us into our new Sonic. Christina was super nice and really went the extra mile for us. She got us a great deal. And Steve was very friendly and professional. Thanks to all the other folks at Sierra too, especially Marie. We had an excellent experience!

I can’t write enough amazing comments about this business, but I’m sure as hell going to try. Christina Marris… What can I even say other than she is absolutely by far the best. I’ve been disrespected at dodge, I’ve been given the run around at dodge… I was done with them. I remember I went in weeks ago to look at the new Camaros’… Just to look. I saw the corvettes… Yep… Saw lol. Came back on Sunday (6÷5÷2016) talked a few numbers told her I’d be back Wednesday (6÷8÷2016). I went back Monday (6÷6÷2016) and I was blown away. She made it happen, she treated me like a VIP celebrity. Not only with her knowledge of the car, but I could relate to her. She didn’t just make it a business transaction, she made it fun, she made it less about the money and more about what I wanted. She made it possible, she’s an amazing person; in and out.
Now Steve… from finance. Amazing, respectable, a gentleman through and through. He broke it down one by one. While some may get annoyed by that, I enjoyed it. Nothing hidden, no surprises. He and Christina made this purchase easy.
Sergio… :) Wonderful person! Gentleman!
Seriously, the service here… amazing. I’m from San Francisco, so for me to travel just to say that. Thanks guys!

WOW IS RIGHT– We had been looking for a car for a few weeks– We met Deniz back then and he showed us a 2014 Cruze– we had been looking for a KIA Soul– I had never considered anything other than a KIA, but Deniz was very persuasive. The car was nice but we had to look at some other cars. Fast forward to today and we came back to Sierra Chevy, because Deniz was by far the best and most knowledgeable of ANY of the many, and there were very many salespeople we met. When we returned, We were met by Tina and she began to show us some Cruzes– Then Deniz saw us and HE REMEMBERED US BY NAME. very rare in today’s shopping environment. Tina and Deniz worked together to show us what they had. We saw a 2015 cruze and then my daughter, who the car was for, saw a Sonic. Unfortunately it was standard. We found another used cruze but it just wasn’t quite right. Deniz then located a brand new Sonic and he and Tina put together one heck of a deal. I was really floored that they made us such an offer. We got the new car for about what we would have paid for the used one.
I want to publically thank Deniz and Tina for their professionalism, friendliness and product knowledge. This was quite a pleasurable and gratifying experience.

Last week I went with my parents to look at Tahoes as a family car. We had gone to Sierra Dodge and Chrysler around the corner from Chevy, and they were horrible and arrogant not to mention not truthful. we ended up looking at a Tahoe that was at the Chevy Dealership. We were helped by Landon who was wonderful and truthful and nothing like anyone at the Dodge Dealership. Landon was very helpful and put everything out there on the table and we are very happy to have a new Tahoe.

An amazing experiance! We needed an amazing deal and Christina Marris was simply awesome! I highly recommend you ask for her by name! She worked the deal that we thought was completely unattainable. She never gave up and got us the deal for the truck we wanted for the price we needed. She then walked with us thru the entire process! She never pushed, never steered us to something we did not want. Again, ask for her by name and you will not regret it!!! Thank you Christina!!!

Just purchased a 2016 Chevy Silverado with great help from Christina Marris she was very patient with us and made us happy with the prices and rates we all agreed on I’m very satisfied with the customer service and also loving the new Silverado

WOW! This review is for the service department and they are absolutely terrible. I bought my 2014 Chevy Cruze from them brand new thinking it would be best to buy a new car so as not to deal with any issues that a used car might have and I was proven absolutely wrong. At about 10,000miles my brakes started squeaking so I took it in. They said my brakes were «glazed»? So they «cleaned» them? A few days later my brakes were squeaking again. I took it back and they couldn’t replicate the noise. Long story short, I took it in at least 5 other times and the only answer I got from them is that brakes are made differently on newer cars, so they’re always going to squeak? I called today to schedule my oil change and to get the brakes checked again, I’m now at 24k miles and my brakes squeak everyday. I wanted to schedule an oil change that should’ve been included in my maintenance package and now they’re telling me my timeline has been exceeded and I have to pay for it. The ONLY reason I ever came here in the first place and bought my car there was because a family friend used to work there… BIGGEST MISTAKE EVER! Save yourself time and money and go somewhere else.

Very good experience taking my vehicle to the service department for it’s regularly scheduled maintenance.
Sierra has a first rate service department. They took care of my truck while I waited in the café. They were prompt, courteous and professional. They even offered a free snack and coffee while you wait.

I feel compelled to leave a review because of the stellar car buying experience I received from the team at Sierra Chevrolet. I had a horrible experience at another dealership ordering a vehicle that wound up never actually getting ordered. After finding the car I wanted at Sierra, I came in immediately to buy it on the spot. I met with Landon who made the process as easy and smooth as possible. He, Mike and Rose stayed well past closing time (sorry guys!) to help me through the whole process and make sure everything was set so that I could come back to pick up the car that Saturday. Everything went so smoothly, I came to pick up the car and it was beautifully detailed and waiting for me exactly when Landon said it would be ready.
I couldn’t have asked for a better experience… but it got better. A week later Steve in finance called me to let me know some great news that would save me a little bit more on the car! Sweet! I came back in to resign for the lower payment and was on my way. Fast forward 2 weeks and I had a question about my loan for Steve. I called in and left a message and BAM! 10 minutes later I hear back from him with the answer! The staff at this dealership are efficient, extremely pleasant to deal with, and beyond helpful. Thank you guys for getting me into my 2016 SS!

As a first-​time car buyer, I was not looking forward to the research and back and forth that goes into buying a car. From the get-​go, the staff was nice in the lot and was not pushy. I felt comfortable asking questions and didn’t feel like the staff was hovering while I checked out the different models.
I came in with my research and questions and Christina was extremely knowledgeable. The team worked with me for both financing and offering the best fit for warranty + coverage options. I worked with Christina and Steve (shout-​out, woot woot), both were transparent and made what I anticipated to be a stressful week (or two) of work into a speedy process.
Even if you are iffy or on the fence when it comes to Chevys, just stop by and check it out! :)

I had the pleasure of working with Deniz and Steve yesterday when looking for a vehical. They were really great, courteous and full of energy. The car buying process is not a fun one, but Deniz and Steve made it enjoyable and informative. I’m so glad the decision was made to go to this dealer, they really care about their clients and business.

Everything went well, other than the wait or being help was a little strange (where’s the costumer’s service motivation). People are really relax and chill here, just need to be careful, for there is no verification when service is done; anyone can pretty much pick up your car or key (just left standing there that I have to keep my eye on), and sad part is the guy who help pulled my car back dropped my keys…

Yesterday March 1 I took in my new truck which has a major engine malfunction. It is under factor warranty and I have major guard Ally warranty. Anyways, they won’t give me a rental until my truck is «diagnosed», nor will they return calls. WORST SERVICE OF MY LIFE! So I’m without a vehicle until the dealer had time to «diagnosis» it.
A year ago when this happened I thought it was just a nightmare for all and let it go, now I’m stuck with them servicing my car! NIGHTMARE.
First oil change took 10 HOURS!!! And I had an appointment.
Do NOT got to SIERRA

Sierra Chevrolet isa great place to shop for new truck
I picked up a 2016 Chevy Silverado LT at a great price they took really good care of me.
All the bells and whistles
Thank you to Deniz and Tina.

So I was in the market for a new car and I happened to stop by this dealership. My boyfriend and I met Oscar and I told him that I was just looking around as this was the first car I would be buying on my own. He was great and there was no pressure. I ended up coming back again a week later after deciding I wanted to look at the Malibus, after we test drove the car, I knew that was the car for me. We came back a third time when I was ready to buy and Oscar was great every time. He answered every single question we had and made the whole experience really simple.
On the night I bought the car we came in shortly before they closed and by the time all the paperwork was finished it, it was almost an hour after closing. Everyone who assisted in the the process had a great attitude and was friendly even though we were the last people there. After week after having my new car, I’m still in love with and if you go into this dealership you most definitely should ask for Oscar to help you find your next car.

Had the best experience here thanks to Deniz and Mike! They both made my process so easy and painless! After speaking with Mike he knew exactly what I wanted and he sure did deliver! Deniz was so awesome, he guided me through everything, answered all of my questions and addressed my concerns! Rose, over at finance, was also a doll! I am beyond happy with the service I received and I am in love with my Chevy Cruze! Thank you guys!

Like in Dian F.‘s review, I also had a very bad start with the purchase of my used HHR and then with the service department that never called you back, and finally with one of the employees in the service department telling me that the problem with my car was my problem and not theirs.
I have to add that my car was supposed to be repaired eight months ago and I found out this past July when another garage checked it, that it hadn’t been repaired. That garage suggested that I go back to Sierra but when I did, OMG, I was told that it wasn’t their problem. Then I received a business/​follow up email from Armound, I replied with a VERY LONG COMPLAINT and he called the very next day, told me to bring my car in. I had to leave it for a week but it was well worth it. I NO LONGER HAVE THE PROBLEM and I have to thank Armound and the service department employee that dealt with me (for your info; no longer had that employee who never called back and was rude with me).
Their service to my car was impeccable and Yes, I would be happy to take my car back to them for the regular servicing and was very happy with the way I was contacted and kept abreast of my car’s servicing issues.