Enterprise Rent-A-Car

I was stranded when my car broke down, and am very pleased with the quality of service, which was the only bright spot in an otherwise miserable day. Extra points for the ease with which they let me alter the reservation when my plans changed due to complications with the repair process. I strongly recommend them.

I don’t know that any car rental service deserves 5 stars. It’s like giving 5 stars to a commercial airline seat in coach. But my experience with this Enterprise location was «as good as it gets». Helpful, polite, knowledgable staff. The pick up and drop off service is of immense value. I appreciate that they can bill my auto insurance directly (my car was in the shop for repairs, and insurance provided most of the cost of my rental). I opted for the $ 15/​day protection coverage initially, and then later researched and determined it was not a good investment for me. They gave me no trouble removing it a day later, and were professional throughout.

I do not use Unilocal often but occasionally when I go somewhere consistently and see that they are good, I make it a point to leave a good review.
I rent from this location with some frequency and I have to say that their service is always prompt, professional and done with a smile.
They go out of their way to make every transaction a smooth one including occasionally going beyond hours to drop me off in the evening after I return a rental.
If you are ever in the area, you should use them and ask Vanessa for help, she is always there and happy to help with a smile.

I had been a patron of this location over the last 2 years a few times, as it is close to the dealership for my car. The service went from decent to disgusting, I WOULD NOT GIVE THEM THE TIME OF DAY.
Upon pickup of my rental I was offered a car that had a huge stain on the seat which I told them was unacceptable. They then offered me a mini van as that was all they had. Why would I need a gas guzzling min van when I am 1 person. After lots of back and fourth and an hour and a half. They offered me a car that was being return, this car had a horrible body odor smell the entire time I had it, actually I believe the smell finally dissipated upon my rerun 2 weeks later. That day I left very unhappy with a smelly car that was equally unsafe a low end safety rating for driving.
Upon the return is where it gets worse. I basically called ahead realizing that you need to prep them before you enter the office, to let them know I was on my way and I would need a drop off to my dealership. I would probably arrive at 12:30. Well I was told I had to arrive a 12noon even though they close at 1pm, I think this policy needs to be in bold when you make a reservation as they advertise pick-​up and drop-​off but have never specified hours. The woman who was the «manager» who I never encountered in past visits, was unaccommodating a careless, to the point that I had to get a ride from the dealer to pick me up. So I stood outside as I got there at 12:30pm until 1pm watching them drive off as I waited for the dealer.
This type of customer service is unacceptable and I would not recommend anyone rent from an Enterprise moving forward I would use Hertz or anyone else. Good luck to them!
DIRTY
HORRIBLE
LOW END

worst rental car place ever, they wouldn’t let me leave my car @ the body shop, they wanted me to drive it to them b/​c they were just too lazy to go get it. i’ve been a customer of enterprise for many years, thats not how it works.

I felt it necessary to up date Enterprise of Monsey to five stars. They went above and beyond to make sure I was happy when there was an initial misunderstanding. I am thrilled with the manager Paul who made sure I felt happy with the process and he did the right thing. Everyone at this branch is professional, friendly and will do what it takes to make your experience a good one. Thank you for your follow through. I appreciate the service and will continue to use this branch!

Horrible experience, and very rude, Paul, the branch manager was very dishonest, first they tried to charge me more than originally agreed in the contract and when I made them aware of it instead of apologizing they tried to to overcharge me in other ways and acted very rude and even attacked me for trying to make them aware of what there trying to do.
Bottom line I would advise anyone looking to rent a car in this area try to go with other Car rental companies like Hertz, Avis or Budget that know how to treat there customers better in any case try to stay away from dealing with this branch.

This Enterprise has become somewhat tough skinned due to the shenanigans which are constantly thrown at them, I find them easy to work with and quick. They will pick you up if you book a reservation online, and if you aren’t looking for anything too costem, they will help you right away.