Ashley HomeStore

I don’t know where to start off I wouldn’t give them any stars but you have to at least one 3weeks ago I ordered a chair from Ashley with Yasmeen she was very informative first time having the chair delivered I had someone stay there for the delivery which that day they delivered wrong chair second time got a hold of Yazmeen and scheduled another day upon that day no delivery of the chair waited all day so called again to monclair ashley and spoke to Tiana wanted to speak to a manager and she wanted to know what happen I explained I wanted the manager so I would not have to repeat twice well that did not happen she called me like 5 times going back and forth because the manager Greg did not want to talk to me (good customer service Greg) so made another schedule appt to deliver chair upon delivery the chair was missing pieces that was the 3 time they asked if I still wanted it I said no take it back I want it all together so they took back the chair and have not heard from Ashley monclair or the sales Yasmeen since then and it’s going on 4 days so I will be taking my business some where they appreciate there customers have bought so much from them they need to train more of there sales team and especially there managers !!

Great customer service to get your business. Decided to use their Acceptance Now financing to get a little nicer set. No biggie. Couch showed up with the stitching coming undone on the arm rest area. Delivery guys didn’t care and said not their problem and bounced out. Still havent had it fixed or compensated by them.
To avoid paying further interest on a unwanted/​broken couch I tried to pay off the balance in full a few days past scheduled payment date. I know I know. But holy hell you would think I was asking for someone’s first born. Smh
Anyways they won’t do it. They want another payment of interest and then a pay off. Geez finding anyway to shaft Americans.
So torn couch they refuse to schedule to be fixed and won’t take a full pay out.
Won’t be doing that again, ever!!!
Thanks again Ashley and Acceptance Now!!!
Semper Fi

Customer service was excellent. My sales representative was Liz. She’s awesome, very informative and helpful. She wasn’t pushy at all gave me space and time to look around on my own. I would highly recommend seeing her if you ever take a visit to the Montclair location.

I did read the postings on Unilocal prior to going to Ashley furniture in Montclair. I have to say I left there very happy with the customer service. Avo, Sheryl, and the manager Henry made sure they were able to give me the best prices possible in order for me to furnish a livingroom, dining room, and bedroom. I will definetly be going back since their customer service has been so much better than other well known furniture stores I’ve been to. The service was top notch!!!

Don’t know where to start with this review. I purchased some couches a year ago and my experience was pretty good so I decided to get a bedroom set. When you initially go to the store everyone is super friendly and helpful because they are on commission and of course want to sell you something. This helpfulness is only when they are selling you the furniture afterwards you’re on your own. They delivered me the wrong bed 2 times. My husband had to take the day off and take apart our old bed twice which was a huge inconvenience. When they finally deliver he right bed one of the drawers is broken and the paint is scuffed off. My husband didn’t notice because of course he had to leave to work and had already been waiting for 4 hours for the delivery guys. Anyway I call customer service to get the drawers fixed and they schedule me for the next Wednesday. When they call to confirm they had the wrong address so they tell me it’s out of their route and will call me back. I’m still waiting. This bed has the worst craftsmanship ever. Broken drawers and the smell of paint was so horrible I couldn’t even sleep. So much for customer service. Save yourself the disappointment and go to a real furniture store. Now I’m stuck with a 2500 dll bedroom set that I don’t even want to sleep on cause it’s so flimsy.

First and foremost greeted by «sam”(samantha). Been shopping around for furniture for a month or so. Went to a few places and spent a lot of time in these other stores, and could never get options that we like and fit our personal finances. Heard from some family and friends about how friendly and helpful they are at this location. Walked in and literally before an hour could pass Ms. Sam helped us get what we wanted. So ask for Sam, very helpful and friendly and takes her time to help you and gives you as many options as she can. Thank you Sam. First time I’ve ever had a stress free experience in a furniture store. Definitely coming back again.

Great customer service. Samantha is the best! Love this place, we got a 14 piece living room set! My mom loved the décor and was very satisfied. Thanks we’ll be back!

We found exactly what we were looking for because of all the help from Samantha! She was extremely helpful and patient as she showed us around the store. We were very picky when looking for a sectional for our living room, but she catered to our needs and knew exactly what we wanted. I highly recommend you going to Samantha for any help you need!

Very disappointed.. came here to buy a buffet, sales person was great, helped me find exactly what I was looking for. Got home and went to pull the item up to show my husband only to find out it was cheaper online than I Paid in store. I called the store and was told there was nothing they could do, I’m so mad I told them I didn’t want the items anymore, they told me I had to come to the store to cancel my order.. not cool at all. … I won’t be shopping here anymore

bad customer service apecial if u are
latino :(.we waited long time to buy my dinning table nobody take care or ask if we need something:(

I went to Ashley’s in Montclair to buy my son a bedroom set for his birthday coming up. As we were there we saw the dining set and we ended up purchasing both items. We were told the kids desk was not on stock and if we wanted all together we would receive it on June 28^th, we were fine with that. Finally the 28^th arrive I was excited because I had planned a dinner that same night to show off my new dining set.
The delivery comes and they start installing the bedroom set first, then I see white chairs outside my door, I went to the guy in charge and told him those were the wrong chairs I didn’t order white. He said well tell the other guys to stop bringing it down and unwrapping the chairs felt like I was working for him. I went to tell the other guys which were very nice and said ok. I looked up the item number on everything just to make sure I had received everything else correctly. Then I saw that the comforter for my son bedroom was the wrong one we chose, again return that. Then they said the placemats were on back order they would arrive UPS. Disappointed at first but I know mistakes happen. Had to cancel my dinner.
The correct dining set comes in on July 2^nd as the guys were setting it up I asked them if they could put it on top of the rug, their response was we only set up tables not rugs. They did it anyways. The desk was delivered again I told them I already had that item and refused it. Again no place mats.
A week later I get a call from delivery guys I had a delivery I thought it was the placemats and once again the desk was coming in. I refused it again and told them I already have that item. No placemats again they said they would arrive July 10^th.
My husband and I forgot about the placemats until recently. He called customer service number and was told the placemats were a discontinued item. Somehow we were never informed or asked to choose a different item.
It’s July 28^th and still no placemats and we still don’t receive a call about it. We are also missing my son’s frames that came with the bedroom set.
Very disappointed in Ashley’s furniture. 3 strikes and you’re out. This will be my last purchase with you guys.

Had a positive experience at this location thanks to Waley and Roxana who provided great customer service! I had seen this bed in a magazine a while back and finally found it at this store!
Usually walking into furniture stores I find myself losing direction due to clutter but at Ashley’s The showroom layout made it super easy to spot and locate exactly what your looking for!
Thank you, will definitely be going back for more! Xo

I had a great experience at Ashley. Samantha and Greg both helped my husband and I find a bookshelf we had been eying online and we got an amazing price. They price matched an online buy and even gave us a $ 40 discount off thst price. We walked out feeling like we had a great time because Samantha was so personable and had great energy. We have been to Ashley in the past and continue to go back. They have great furniture selection and l love the quality and customer service.

Awesome Customer Service, Super Helpful, Knew just we wanted Her Name… Samantha aka Sam. Had such a Great Experience Me and Wife we’re totally excited with our New Furniture from Ashleys.
I would totally do it all over again and I still have more rooms to furnish. Shopping for furniture can be very hard at times but Samantha made the experience pleasant I would highly recommend you talk to her

Stay away!!! Furniture is very poorly made. I bought couch set here that came with a whole bunch of other furniture. big couch completely broke within 6 months. took a look inside to see you the craftsmanship of this couch and its a joke. I can’t believe we spent $ 1000 on these couches when there is probably about $ 50 worth of material in them.
I must say the customer service was fine no problem with the salesman but the furniture here is complete crap. Please go elsewhere and buy quality furniture as this furniture will not last!

I give the salesman Mr. Amer 5 stars for great service. He went over and beyond during our purchase at the store.
3 stars is for Ashley’s delivery and customer service. We waited over a month to get our furniture. Then when our items finally arrived we were told several items were back ordered. Ashley furniture never took into consideration to call us to let us know of the back order. Then never tried to reschedule the back order items either. Then to top it off the delivery guys broke a branch from our tree then laugh about it and say «tree trimming service.» So unprofessional to have people like that working for a well established company. That’s why Ashley has horrible ratings.

I bought those 14pc sofa with love seat, at first they told me will delivery on 11^th, which only 10days. But only two days later they told me that have to Delivery on 17^th, I thought ok I will wait. When I was waiting they come to delivery on17th, they told me unable to delivery until 29^th, which I have been wait for whole day already!
Really bad service that I couldn’t believe their words any more. Now I have been wait almost one month and will still Waiting another half month more.

Terrible business. I bought a bed set and upgraded my mattress at this location, when I got the set, I realize the mattress is too high, so few days later I went back to exchange to the original mattress.
When I explain to them my situation, they told me they can’t do exchanges on mattress, which the sales didn’t mention when I made the purchase, and they showed me the paper work I signed which they says it says no exchanges. The paper I sign has about 2000 thousand words, a normal person with a normal mind set wouldn’t read it. The sales should told me its final sale. They did end up give me a low box set, but still no exchanges on the mattress.
So when u want buy things from they, make sure to read everything before u sign, or ask the sales to explain the return and exchange policy, cause mostly likely it will be a final sale.

I will not purchase furniture from any business that sells Guardsman Furniture Protection Plan as they are just as responsible for the scam perpetrated by Guardsman as Guardsman.
After spending over $ 12,000 on furniture for a rental property at Ashley Furniture Home Store and purchasing the Guardsman Furniture Protection Plan, a year later we filed a claim on a small stain which was listed in their agreement as «What Is Covered» and after jumping through a number of hoops, follow up, physically mailing claim forms, photos, more follow up, etc., etc. only to have the claim refused many weeks later which I then decided to do some investigation and found out this is their standard operating procedure and the furniture stores know this yet continue to peddle their worthless «policies.»

Black Friday! Furniture shopping? Why not? It’s been an absolutely fabulous experience!
After wandering the store for about 20 minutes, we found ourselves confused and frustrated… enter Joe, store manager… AWESOME! He was extremely helpful and kind! He handed us off to Mike who was equally helpful with a dash of patience and humor. Then, Greg came in to put the icing on the cake, I’ll just call him «the man»! It was an absolutely delightful time and I will recommend that everyone visit these three guys!
Thanks, guys! Cheers to a new place to rest my tired booty!