Auto Laundry of Montclair

Went here for a carwash and asked the guy behind the glass if they could use the wipes I had in the car for the dashboard since I don’t like the shiny, slippery stuff most places use. He didn’t even look up and grunted something I couldn’t make out. I said «Excuse me?» and he looked up and said very rudely and loudly «Won’t do it!» A bit taken-​aback by his rudeness I said «Oh, you don’t have to be rude» He said very nastily, «Look, how many times do I have to tell you… WON“T DO IT»!
I understand if that’s their policy, I have no problem with that, just with the attitude. I asked to see the manager and he WAS the manger (an older guy with white hair)…with no clue about customer service. I said I wouldn’t be returning and he said «Fine, don’t ever come back». I had to wait for my car because it was already being washed and the manager actually followed me outside to stare at me while I waited.
Needless to say it will be a cold day in hell before I ever go back. I do tell other people about my experience, so good job manager! You managed to create ill-​will, an unhappy customer and terrible word-​of-​mouth.

This place is a dump! Looks like it has been here for 100 years, and the car was only invented 98 years ago (I’m making this up). It looks like it hasn’t changed since the 1950s, with the requisite patriotic newspaper clippings on the walls and green pine tree air fresheners to put in the car. AND, my car was clean! Also, I think the best prices in the area (I haven’t done a thorough assessment).

I thought I would take my car to this place for a wash as it is in my neighborhood. I had an exterior wash and vacuum/​interior cleaning. I tipped beforehand. Everything seemed great until I got into my car and found that my (fabric) passenger side seat was soaked with cleaner, and my CDs in their visor organizer, which I left on the carseat, was sprayed with the cleaner also. I got out of my car and asked for a dry towel to clean off my CDs. I took them home and wiped them clean again. I hope they still play. I’m glad my car isn’t new, either. I called to complain as soon as I got home. I called the number and the guy picks up and says, «Hello»? I asked if this was Auto Laundry. He says, «Yes». I said, are you the owner/​manager? He said, «who are you looking for?» I said, «are you the owner/​manager?» He said, «Why?» I explained what happened. He said, «I’ll tell him.» I made a point to call and let them know what happened, rather than going to the internet first. I will not return there. I doubt people check reviews to see if a carwash is going to do something stupid, but there it is.