Designer Appliances

Good service regarding sales. Came to my house to measure prior to making the sale. Communication dropped off between sales and installation. Outstanding installation. Very careful very thorough

Needed a replacement filter for Liebherrer. The price here was very good; slight delay in delivery but they responded to my query IMMEDIATELY and made it right. They’re on top of things. Will use again.

price was lowest I could find on the web for the range hood.
Delivery was prompt.
no problems.

Update to my last post– Designer Appliances came back to me and made this right. I was contacted by a representative, John– who did a fantastic job of customer service and took care of us.
Thank you John!

Bought two pairs of w/​d with installation services. The delivery guy just dropped the washer dryer at my place and said the warehouse didn’t let them know there is an installation. He didn’t bring any spare parts and refused to buy those from nearby hardware stores. It’s a complete waste of customer’s time. Terrible service. Won’t shop again.

Beyond terrible customer service. I spent a lot of money on a good product, but the salesman (Joe C.) dropped the ball every step of the way. Key parts of the product were back-​ordered, and I only found out upon delivery on ¹²⁄₂₃. I immediately called Joe and he said he would look into it and call me back within the hour. 10 days later, after not hearing anything from him, I called him again. He apologized, and I told him to cancel the order for that particular product and that I would buy it elsewhere so that I could finally use my product (Big Green egg). He said he understood and would process the refund and it should hit within 2 days. Well, 11 days later I received a shipping notification for the product that was supposed to be cancelled and refunded. I forwarded to Joe and he offered to waste more of my time by telling me to return it in-​store in Little Falls. He had no explanation for once again not doing what he said he would do 11 days ago. Apparently, when my husband returned the item in-​store (not sure why someone from their Montclair store didn’t just offer to come to our house and get the product, a small effort that would have gone a long way), everyone was aware of the situation, including the owner, but no attempt was made to contact me, apologize, or earn my business in the future. It’s so disappointing because I made a conscious effort to make a large expenditure at a local small biz, but this time it was a huge mistake as they clearly don’t value customer service. I will never shop here again and worry that if I have an issue with my product in the future that they won’t stand behind it.

Purchased a under counter refrigerator from Designer Appliance in August 2015. No advance notice of back order on the site so I had to wait 3 additional weeks. Finally the unit came, a delivery date was set and it was a no show. This happen 3 times before I finally received.
I did call Customer Service, but they were no real help. They were just reading from there computers. I tried them and won’t recommend them.

terrible customer service. tried buying a range hood and getting an estimate on the install and waited 3 weeks. When I complained to the manager Justin, it didn’t seem to make much of a difference to him. They never return your phone calls. Terribly run business. Surprised they are still around with such bad reviews.

I purchased 3 high end appliances along with extended warrantees from John. He was very nice in offering to hold the appliances until my reno was done.
I specifically asked John what I had to do in case I ever needed to use the warrantee and he told me that all I need to was call them.
Come to find out when I called them recently with an issue that my warrantees had been mailed but never «activated.» I said that I was told by John that all I needed to do was call them in the event there was ever an issue. He never mentioned the certificates had to be activated and that they would be mailed. I asked where they were mailed to and was told they mailed them to a TRUCKING COMPANY. Of course I never received the certificates because I don’t live at a trucking company. John knew that they were being sent to storage.
After emailing John and getting no reply, I called the office and explained the situation. I was told they couldn’t be reissued but I’d get a return call in 24 hours after a review. No call. I called a week later and was told the same thing, no call. I called a third time and was told, and not very nicely, that the supervisor said they could not offer new certificates and that I could buy new ones at a reduced rate. That doesn’t seem right. I asked what my responsibility was up front and was given misinformation. Their company never asked where I wanted mail sent to. I never knew they’d be mailing me anything.
I can’t recommend them if they can’t stand by what their salespeople communicate.

I ordered a wine cooler on line. Received an email confirming my purchase that said it would ship in 24 – 48 hours. 9 days later I called to check on shipping status and was told that it wasn’t available and «might be able to get in 2 months» I would have appreciated being told this much sooner. The delay also cost me a significant manufacturers rebate as the offer had expired by the time I found out about the problem.

Waited all day for a delivery which never came. Followed up today with a 9am call to advise customer service about the issue. They’ll call me back. It’s 5:00 now. Don’t think that’s going to happen either.

Terrible. Completely unreliable and do not deliver appliances. The guy does multiple no-​shows, after asking you to be around on a Saturday 9am-​1pm, they keep rescheduling, don’t offer the courtesy of a call, hang-​up on the online chat. After two weeks the AC is still not delivered, and they are extremely unprofessional

They sold an extended warranty and completely botched the registration process. Would not work to resolve on my behalf and was sent through a back and forth process with the repair service handling the repair. Got ripped off on the warranty and sent me to bureaucratic limbo land. They use a service agency called New Leaf — do not sign up with them either as they played the «no one can help you» game.

Reading all the positive reviews about this outfit makes me believe that if you don’t live in NJ or right across the river in Manhattan it will be a dice roll. That or some/​all of the 5 star reviews are from employees or relatives.
I ordered a Bosch dishwasher from these guys, scheduled the delivery date, then had to reschedule it because of a work conflict. I called on Monday to reschedule the Wednesday appointment. Gave me the option of the same week on Friday, which I accepted. I was told i would get a call from the drivers when they were close. I’m in Brooklyn so they told me i would most likely be the last appointment of the day.
I called at 4pm and was told they were «crossing the bridge» but probably will be an hour late. Fine. They called me at 5pm and the woman on the phone first said the delivery team tried to make the delivery and nobody was home (I was home all day), then said they tried to call me and nobody answered (I gave my cell phone number, had it with me all day, and she called me on it). Then she came back after a long pause and told me my original delivery date was for Wednesday. I’m sorry but what does that have to do with anything at all with the issue we were discussing? Copping to a mistake would be one thing and I can easily overlook it, trying to deflect blame and then shift it to the customer is inexcusable. She stayed silent on the phone while I explained that I had to take a day off work to meet them. In my opinion she checked out mentally when she realized she couldn’t BS me any more. The fact that she so easily and quickly tried to deflect blame probably means this isn’t the first time this has happened, and probably won’t be the last.
Stay far far away form them, unless you live right next door to their showroom. Customer service should be #1 priority for a shop, large or small, chain or family owned. They don’t have a customer service department, they have an excuse department. I’m going to try AJ Madison, at least they are on the right side of the river.

I bought a PureLine Miele Steam combi wall oven; a PureLine convection wall oven; and Thermador cooktop as part of my kitchen reno. I completed the entire transaction on line via Live Chat and a few phone calls and I could not be happier with the customer service and personal attention I received. The Live Chat person, Justin, was superb … both honest and knowledgeable… and it was his demeanor that tipped the scales for me in favor of Designer Apps over a number of other retailers. The sales person, Joseph, was very responsive, helpful, and knows his merchandise.
After I made the purchase, we ran into a problem when we discovered that the Thermador would not fit in the space we had. Joseph was very responsive and communicated back and forth with me and my kitchen designer to figure out an appropriate substitute. He made the switch with no hassles for us at all.
The shipping process was effortless. My lovely new appliances were delivered exactly when and where we wanted them.
I have used Lowe’s Sears, and Home Depot for various big appliance purchases in the past and have had mediocre to bad experiences. Designer Appliances is so much better than any of them — perhaps because it is a small operation. The people who work there seem to make it their business to see that the customer gets what they are looking for with the least amount of hassle. I recommend Designer Appliances without reservation.

I honestly don’t understand how this place remains in business. All around poor customer service.
I ordered a refrigerator from them. One week later – no fridge, no email, no call. When I call in to check on the status of my order, I am told that the fridge I ordered is no longer available. I am transferred to a sales agent so that a comparable model can be located. This sales rep takes down my information and promises to call me back in a few hours. A few hours pass – no call back.
A few days later I receive an email from Melissa informing me that the item I ordered is no longer available. I respond to this email letting Melissa know that I am aware of this and that I’m expecting someone to reach out to me about a replacement item. I still haven’t heard back from the company.
This place seems like a small family business that doesn’t have the bandwidth or knowledge to perform basic order follow up or half-​way decent customer service. Save your time and go elsewhere.

TAKE NOTICE THAT ALL POSITIVE REVIEWS OF THIS COMPANY ARE FROM PEOPLE WHO HAD NO ISSUE WITH ANYTHING. IF YOU EXPERIENCE ANY ISSUE WITH YOUR ORDER: PAYMENT, DAMAGED PRODUCT, DELIVERY TIME, DESIGNER APPLIANCE WILL NOT WORK WITH YOU.
Dishonest, corrupt, fraudulent customer service. One person says one thing. Another person says something else. They give you a delivery estimate, then say they have no idea what you’re talking about. Not at all about pleasing the customer. Condescending.
I’m in dispute with my credit card about a fridge i ordered from them. I cancelled it before it got to me and they wanted me to pay for shipping.
I said «there has to be a resolution to this. your company promised the fridge would be delivered today. now you’re saying in a couple weeks. please help me resolve this.»
Their answer, i kid you not «im sorry there is no resolution.»
who says that to a customer?
this company’s customer service, the arrogant reps, the lack of feeling taken care of, caused me several days of emotional distress.
They take no responsibility for anything. Blamed me for misunderstanding. Didn’t send email about when the product was shipped out. They said it’s not their problem that my inbox didnt accept that email. I mean, i can go on and on…
i ended up getting my fridge from Sears.
THERE IS A GOOD REASON WHY HALF OF THE REVIEWS FOR THIS COMPANY ARE POOR.

I purchased a $ 2000 double oven from them that would have cost me $ 3000 elsewhere. I received it in a week, with absolutely no issues and am very happy with my service. I also went to place another large appliance order with them and they let me know right up front that the item was on backorder, and that they would not even charge my credit card until it ships. I appreciate a company being upfront and honest and product availability, unlike the experience I had with one of their competitors. I would definitely order from them again.

I had originally ordered a Fisher & Paykel refrigerator online through another retailer who originally claimed to have the unit I needed (this was critical as the kitchen design plans called for a unique size that only Fisher & Paykel could deliver on) When this retailer went to pull from the warehouse it was NOT THERE!
I was left scrambling to try to find it and later learned no one had this or anything close to fit the space requirement. And what was worse, the retailer didn’t do much to solve the space problem with an alternative.
I later came across Designer Appliances. With their assistance and with significant and creative digging, I was able to procure it. I was so thrilled that I later purchased a Smeg oven and a Bosch dishwasher through Designer Appliances and was equally pleased with those purchases as well. I highly recommend Designer Appliances to anyone looking to remodel a kitchen.

I purchased a refrigerator and it was damaged while being brought into my home.
The damage seemed minor and easily repairable so I called Designer Appliances to see if they wanted to handle it as a repair instead of a delivery refusal because I thought it would be faster. The Designer Appliances customer service representative said to accept the delivery and said they would take care of the repairs. I asked how long it would take for the repairs and was told 2 – 4 days.
Its is now over 4 weeks since the delivery and repairs have not been made. Emails to customer service representatives often go unanswered and when they say they will call back they often don’t.
Fed up, I requested a partial refund on my current order or a credit towards a future order. I was denied on both counts, making an effort to retain my business is not a high enough priority.