MAC Cosmetics

I recently started buying Mac once again and I totally love the studio fix liquid foundation totally full coverage my experience at this location was not too friendly I came in only got greeted once by someone that was busy I seen 2 others stocking products and they both smiled but did not ask me what I needed till finally that one girl that was stocking asked if I been helped lol duuuuuh no, so she ends up helping me lol idk why it’s so hard to just help the customer, I only came to this location since I was returning some items near by, Mac inside Macy’s at Victoria gardens is way better regarding in customer service.

This Mac store is HORRIBLE!!! If I could give this place 0 stars I seriously would. The employees always have an attitude and treat you like garbage if you dont look like a bag of money! Honestly I don’t know how they get away with such bad customer service me and my family are scared to come here because we know we will get dirty looks even by the manager! BEWARE

So I came in a few days before Mother’s Day, I had my 1 year old with me who neglected to take a nap and began acting up. EDITH was soooo patient and kind and helped me out without making me feel rushed! The store was extremely busy but I thoroughly enjoyed my experience! My mom and I had come in a few months ago looking to purchase quite a number of items, and I was happy to see Edith help me out again and finally ask for her name! SHE IS AWESOME!

I called a few weeks ago to make an appointment to get my makeup done for a maternity photo shoot. The girl on the phone was super nice, patient, and accommodating, and I had to call to switch the time and got the same result with the second girl. Went in for my appointment yesterday at noon, was greeted and helped right away. I got set up with Anthony to do my makeup and he was super nice and sweet, asked me what ideas I had in mind, explained what he was doing along the way, was super patient and polite, and my makeup ended up looking gorgeous. As I was getting my makeup done, all of the girls in the store were super helpful and attentive to everyone that came in, there was zero attitude from all of the employees. Definitely recommend!

Worst makeup artist ever at Mac is Elizabeth! She messed up my daughter’s makeup for prom without a care in the world! They are to involved with their themed makeup events at the store that the customer is not priority! Thank God for the great makeup artist Heather at the Nordstrom MAC she was the best at fixing the horrible job that we had just paid $ 60 dollars for. Never again will we go there and will tell everyone not to go to this store!

If I could give no stars I would. This Mac store is extremely horrible with customer service, especially Elizabeth. After acknowledging my disapproval with my makeup, she proceeded to hurry through the rest of the look and get on to her next client. Paying $ 60 you’d expect better customer consideration. Thank god, Heather, from the Mac in Nordstrom helped me fix it. So much better customer service there!!!

This is the worst mac store don’t even bother seeing for yourself you will just be disappointed… All of the people working there act like they are still in high school pretending like they don’t notice you or looking at you and whispering overall making you feel very uncomfortable… grow up your going to have to some day and learn some respect seriously where did you grow up in the gutter?

Melodi is the bomb! She is very nice, professional and knows her stuff! I’m a perfectionist! And I’m more of a picky protectionist when it comes to my child and I must say Melodi did an awesome job on my daughter’s makeup! My daughter looks like a professional model! Her makeup is stunning and enhances her beauty!

I buy all my makeup from MAC, but never at this location! Every time i walk into this store i walk right back out! Each time no one ever acknowledges that I am standing there waiting for assistance, no, their just there having conversations with each other, with annoyed looks on their faces.
Anyways, so today I call to set up an appointment to get my makeup done (I thought I was calling the one inside the Nordstrom) So I book my appt and ask how much do I have to spend, because I know you have to buy a certain amount of product to get your makeup done. She says its a $ 60 service fee and if I want to purchase anything there’s a charge, which left me confused. This whole time I feel like she was rushing me off the phone, so because i need my makeup done I say ok and I ask her name and she says Elizabeth and right away hangs up the phone! Didn’t even give my a chance to ask which location I was calling or even say thank you!
I find the Nordstrom number, call and Debbie answers and is super nice, she confirmed to me that I am now calling the one inside Nordstrom and that I need a 4 item purchase to get my makeup done. Perfect! That is what I remember, book my appt, done. How I wished the other conversation went.
So I call back MAC, the one outside Nordstrom, say I just booked an appt, my name she cuts me off says ok and hangs up! Didn’t even get to say the date and time I had the appt!
NEVER NEVER will I walk into the location again or consider getting my makeup done here! I will take my business down to Nordstrom! All the girls that work here are rude, unprofessional and should take a class on customer service! I wish I could give 0 stars!

Rude makeup artists and just completely unfriendly. I spend a TON of money on makeup (been a collector for 4 years and have more makeup than a MAC store) but they treat you like you are thin air up in there. You walk in and everyone is soooooo busy. Staff talking too each other are too busy to help and when you do get their attention they look like they could not be more annoyed with the fact that you are even breathing. I used to be a hardcore MAC girl (still can’t pry myself away from limited edition items) but I have definitely taken my a-​s-​s to Sephora instead on several occasions. Unless im buying online, I hardly bother with MAC anymore. This stuff aint cheap and I don’t know when retailers forgot that good customer service sells products (I was a top seller at Victoria’s Secret once upon a time). They really need to step their game up because so many good brands are on the move to takeover the game and customer service should not be the reason a product won’t be sold. I give them two thumbs down. Rant over.

I went in to purchase makeup for my vacation to Thailand and Hadil provided me with the best makeup shopping experience. She took her time to help me choose the right bronzer, foundation, eyeliner, mascara and lipsticks. She even showed me how to apply the makeup and showed me how to apply bronzer on my face so I don’t look to white if I get too tanned on my vacation. I will definitely be coming back to this location

Walked into this MAC store Sunday only because Nordstrom didn’t have what I needed. I didn’t like the color after applying on my lips so I decided to exchange for another color. I had the bag the box and it was brand new but couldn’t find my receipt.
Elena at the MAC store who is the Ops Manager gave me such a hard time just to exchange it. She was rude, speaking down to me and not like a loyal customer. I love MAC and over the years have spent tons of money on their products.
She asked for my name. I provided her my name. She then looked at my work badge as if I were lying about my own name. She made me feel uncomfortable and made it seem like if I were a thief all because I didn’t have my receipt.
She then asked for my phone number and my address. Asked where where I live. I don’t mind the questions because I know it’s in their system, but her being the Ops Manager and in customer service made me a client/​customer feel like I never want to return back to this location ever again.
She eventually allowed me to exchange it but she said she wasn’t going to give me the box or bag for it. She took it out of the box and handed it to me in my hand.
Rude! Unprofessional!
Will never go back to this location.
MAC should really consider hiring more friendly and professional employees because all in all they are the ones representing MAC and selling them.
Thanks Elena Ops Manager at Montclair mall for your horrible service.

HORRID HORRID HORRID!!! CUSTOMER SERVICE WAS SHIT, but even worse, the workers were handing out lipsticj s without sanitizing. By the time I realized what was going on I already tried about 5 lipstick… NEXT DAY boom!!! I contracted herpes which saturated my entire lips!!! I now have to live with this forever and all mac did was offer me free products! I cant work, cant do anythk ng about it! I hate you MAC!!!

Staff doesn’t bother asking if you need any assistance or if someone will be available soon. Very half assed help.

I went here a few months ago and the ladies were so rude to me, they asked me if I was the one that left the cap off the lip liners ,
They were very aggressive and their conversations were very inappropriate
. Go to Victoria gardens, the drive is so worth it

Maritza, thanks for all your help today. Found the perfect foundation and lipsticks :)
The girl at the checkout counter is why I gave this place 3 stars. She wasn’t friendly, never smiled, and kind of spoke to me like I was below her. Terrible.

I’ve had some pretty good experiences shopping at this location. I am always greeted and they are quick to pull the products I ask for.
I have had an occasional employee get passive aggressive and weird on me when I asked to be color matched for makeup. Some of them don’t seem to understand that makeup looks different outside than in their store so I have to step out and check it first, no need to get impatient about it!

I dread going into Mac, and even weaned myself off a lot of the products because shopping there is usually so unpleasant and time consuming (since no one ever wants to help, and they hide away the products like you’re a child who can’t be trusted.) when I do need something from Mac, I order it online since the shipping time is practically less than the waiting-​for-​live-​assistance wait. However, today my coworker, who has a pro card, needed to stop by this store to get a few things. And I was actually pleasantly surprised. We were greeted the minute we walked in, and a very friendly, nice man helped my friend out and was sure to ask me if I needed anything. All the girls smiled and acknowledged us in some way. I didn’t feel awkward at all, for the first time ever in a Mac store. I might even come back!

um EWE! wtf. I got suckered into their Labor Day make over promotion to have someone test their new summer make up on me. They used the testers on EVERYONE. They’re SUPOSTO use
clean disposable lip brushes. If i get herpes or some nasty infection, i’m totally calling a lawyer.
The person didn’t clean his brushes before or after and my skin broke out afterwards. Totally unsanitary!

Worst. Service. Ever! Why am I ignored? I am a g**damn customer like everyone else. Is it because I am not 20? Is it because I had yoga pants on? Wtf! I ended dropping $ 237 cause I was out of so many products. Had you know how much I was spending when I first walked in maybe then you would have acknowledged me. I waited 20 minutes for someone to help me. And during tht 20 minutes not once did someone say «I’ll be right with you», or anything like that. I vow never to
Return to this store and will take my business to nordstrom.