On Track Powersports

If I could give them more than 5 stars I would! Just picked up the 2007 Kawasaki Ninja ZX-​6R this morning. The staff is amazing; very nice and so helpful. They got things done quick for me. Angela, Mike and the rest of the staff went above and beyond to help me. I definitely recommend them! Very great customer service, cool environment. I’ve never been happier. Best place to go! Thank you guys. You’re amazing!

On Track’s managing partner Michael Vernice has been a real pleasure to work with on my purchase of a 2015 Polaris Slingshot SL. I’m an out of state buyer and Michael has gone above and beyond to work with me on my purchase. I can definitely recommend On Track Powersports based on my personal experience dealing with this company.

AAAAAAAAAAAND we are back… This place has given me nothing but good, and great memories… helped me get my first R1… My harley, and now… My CBR1000RR… Sad thing is, my R1 was totaled, so she had to be replaced with the CBR… Love the bike… Love the service… Love everything about this place… Mike, Brian, and Javi and Richard… my go to guys at this place… Keep up the great work!!!

Of course, you shouldn’t believe anything a car/​motorcycle dealer tells you, unless it’s backed up in writing. But even if you have everything documented on paper with On Track Powersports, you may still have a difficult time getting them to live up to their end of the bargain.
Case in point, when I purchased a 2012 Harley exactly 6 weeks ago on 10/​7, On Track tagged an overpriced 2-​year extended warranty plan onto the sales contract, adding $ 1895 to the total, without ever asking me whether or not I wanted a warranty first. Yup, kind of shady.
But it was getting late in the evening by the time the paperwork was ready to sign, and because I knew such a warranty was fully cancellable without penalty, I went ahead and signed the deal anyway. On 10/​10, I faxed the warranty company, Aegis, a cancellation notice and request for refund. In a subsequent phone conversation with a representative of On Track, I was informed that Aegis would be cutting a check to On Track, and when it was received, On Track would then send payment to the bank that issued the loan, thereby reducing the loan balance.
Weeks passed, and no payments were applied to my loan balance. I contacted Aegis again to inquire about the status of the refund on 11/​10, and I learned that in fact, Aegis never received any money from On Track for a warranty on my bike. As it turns out, On Track became aware of the cancellation prior to receiving the disbursement from the loan company, so they didn’t need to pay Aegis.
In other words, On Track has been holding my $ 1895 for about 4 to 6 weeks (depending on the date they received the disbursement from the loan bank). I was told again on ¹¹⁄₁₀ that On Track would be taking care of sending payment to the loan company, but as of today, another week has passed without payment being received.
I also find it strange (but not completely surprising based on my experience with On Track) that I have yet to receive the license plates for the bike. In my experience with purchasing several cars and motorcycles, it generally takes 2 — 3 weeks from the date of the transaction until your plates show up in the mail from the DMV. But it’s been six full weeks, which means that On Track probably did not process the application for plates on a timely basis. More of my money that they decided to hold onto for a while, I guess.
All in all, not the greatest experience with On Track. I know that they tend to cater to people with marginal credit, so they probably can get away with these shenanigans with buyers who are just happy to get approved for financing on a bike. But I’m used to better treatment, and I wouldn’t do business with On Track again.

These spot is definitively a great place to pick up a bike… horrible credit and they got me approved and with there help i was able to get my credit up over 650 so you can imagine where it was before. lol Thanks guys.

run dont ever buy any bike from here there savages will nickel and dime you they’ll put you in a lease before they will get you financed. they sell auctioned motorcycles they wont let you test drive a motorcycle just stay way from here you will thank me later

There’s not enough that can be said about the service department. Javi and Jim were excellent. I came in here with some cosmetic damage to my bike and I was in and out of there in a few hours. Once my parts came in I brought my bike back in and again my bike was back on the road in a few hours. These guys made sure that I was a satisfied customer. I definitely will recommend them to anyone that needs any kind of motorcycle work done. Thanks again Javi and Jim.

So far a great experience both time we have been here. Went to buy a bike, called ahead talked to Helen beforehand She was able to do everything she promised over the phone and MORE. Between Helen and Anthony we are super happy with the purchase. Now I am working on a 2^nd purchase from them.
Didn’t use financing one this one but will on the next one. The interest rates were better than expected, I have great credit so I know that helps

Mike and Angelina are great people they found me a bank that approve me on my bike loan with a great monthly payment thx guys very satisfied with my purchase

UPDATE. .look at the shady response from ONTRACK
Very simple…
Your mechanic could not duplicate the problem. but u try and sell a warranty for 3k on a 13k used bike
I’m opening a consumer affairs and reporting to BBB
You guys would of better off not responding
Or how bout having Mike call me back
COWARDS
Original review:
so i knew this dealer helps people with bad credit get bikes
i knew was gonna pay a PREMIUM price for a bike and pay a HIGH intrest rate as well
what i wasn’t prepared for was how they conduct business
before i signed the contract for my motorcycle i sat down with one of the owners… Mike he assured me that the bikes are inspected when they are traded in and inspected before they leave the shop
i traded my GSXR 750 for a BMW s1000rr… it was the end of the business day and they needed to inspect the bike .and would have it delivered to my home
upon recieving the bike… it made a funny noise while idleing… and would even stall in neutral… my first time hearing it fun… i asked… the driver said it was in RACE mode… i took it for a spin it seemed fine
well i brought it back right away for the random stalling issue and the wheel weights were installed wrong… they had their TOP mechanic look the bike over again… he could not duplicate the issue… only re balenance the rear tire
i brought the bike to LONG BEACH BMW… which was another mistake… but they were able to give me some answers
first and most scary
metal on metal contact with the front brakes… both rotors!!! TALK ABOUT UN SAFE!!!
next​.it wasn’t running on all cylinders .got injector and coil pack replaced
i had to install the factory exhuast servo cables and a clutch before BMW could fix it any further
i talked to ONTRACK… i was not happy. MIKE’s answer was to swap used front rotors and slap some pads on it… he told me to my face «legally i don’t even have to do this» i kept my mouth shut and said thank you
brought it back to BMW… they finished fixing part of the issue
i got it back… had to replace the BRAND NEW tire ONTRAC installed the wrong size. causing issues with the DTC… swapping the tire actually fixed the problem
what really gets me is i talked to the OWNER myself… i told him his top guy and facility is not equipped to work on these BMW’s… that they looked over the bike 2 different times and gave it back to me 2 different times UN SAFE!!!
he told me that they buy BIKES from the AUCTION’s and i should of bought his 3^rd party warranty. that they preform all the labor… lmao…seriously?­?
i bought a bike before the first payment was due it spent over 2 weeks in the shop and cost me HUNDREDS in PARTS alone… not to mention my LABOR and TIME and FRUSTRATION
i put in calls with no returns from MIKE or anyone else from ONTRAC
at the least they should of covered my first months payment and the tire and clutch… and how bout a SORRY
i didn’t want to post this here but they have left me no choice
BUYER BEWARE IN THE STATE OF CALI
PS… the parts department is pretty RAD… they keep a lot in stock which is awesome and WENDY IS AWESOME TO DEAL WITH ;)

My review is solely for the accessories. I received such friendly and knowledgeable service from two employees, one male and one female and I wish I got their names but as soon as we walked in we were greeted with big smiles. They gave us time to look around and soon after asked if they could help. I really appreciated that they took the time to explain their products and options. Stars are for friendly service without following you around and hounding you.

My husband was in the market for a street bike. We went over to this place not expecting to find anything that he liked right away, but he found a bike! I asked what we needed to do, they gave us all the information and we went in and signed on the dotted line. They made everything super easy for us! Angela was great! We had our daughter with us and she put on a movie for her so she wouldn’t be bored to tears while we were doing the paperwork! Excellent customer service and really helpful, knowledgeable staff! Highly recommend On Track Powersports!

I have never felt so down! I had been on the market for SO LONG for a dirtbike. My credit is not very good, it has been tough for me in the past years. I have been trying many places in California and have been turned down in SO MANY! I called this place, sales person ASSURED they would get me a bike. I looked at the inventory and there I saw my dream bike. I then told him to run my credit and asked him if he could check if I could get that bike and what I need it. I sent him down my info, bank statements ID etc. He then called back with «GREAT NEWS» I WAS APPROVED! I then asked him what I needed. He said” just bring the down payment and we just need a signature” It seemed to good to be true honestly! So I asked him «are you sure» he said yes. Earlier he had claimed he’d been in the sales departments FOR YEARS! I then told my wife it was a friday. I was SO HAPPY. I told my brother inlaw of that great place I just got approved on for a 2014 Rmz450. I was so happy! I then went the next day I could not even sleep ! Woke up 6 am I could not sleep then I was anxious! I called again around 9 am asked again «am i approved ?» Sales person «yes sir, bring down payment ID AND YOUR SIGNATURE» i was like XDXDXDXDXD I rushed to «THE PLACE» as soon as i got there I signed, gave them the down payment. They went for «some paper work» sales person came back. They took me and my wife to the manager or something. He then said «IM SORRY, you weren’t approved»… MY world went to SH## «bank could not approve me on such bike» they both said «you can take a bike, but not a dirtbike has to be something with a battery» i explained to them I did not care if it was a super nice street bike «IM A MOTOCROSS GUY FOR CHRIST SAKE!!!» Salespeople then said” take the husky just rake the headlight and mirrors off” I was in my head like are you kidding me!!! HE ASSURED I WAS GOING TO GET A BIKE! HE TOLD ME HE HAD BEEN IN SALES FOR MANY YEARS AND NEW HOW THE BANK WORKS. HE THEN SAID” I have been in sales for many years and banks always come up with BS at the end.” I know they want to keep track where bike in case I don’t pay. i asked in the first place all that and they told me it was no problem!
VERY DISAPPOINTED IN THIS PLACE
THEY BROUGHT MY HOPES UP
AND THEN CRUSHED ME.
I at least got to see the bike in person then it just faded away. I’m pretty sure people do get approved here but guys like me with bad credit, SMH DO NOT WASTE YOUR TIME!!!

This is my first review I’ve ever written, but I feel compelled to write one for this amazing shop. From the second I walked through the doors, I felt the right atmosphere for what I was looking for. I’ve been hunting for a liter bike for two months doing my diligence and not just browsing online but visiting each shop throughout the inland empire, San bernardino, and Orange County. Not only do their prices make sense, but I was never pushed with pressure to purchase as I walked around the store, which definitely wasn’t the case at other locations. I did find the bike I was looking for, Honda cbr1000 rr. Now I’ve never financed anything in my 31 years of existence, so my credit was non existent. They didn’t rush to tell me I need a co signer, they said lets figure it out together. That felt great to hear someone willing to work for you and not just push me into dragging someone else into a loan. And yes, they did it, Anthony made it happen and I’m super stoked on this purchase. My bike is used and they still have a warranty plan, plus a gps tracker, and serviced my bike before I rode out of there. Not only do they have great service, they gave the right attitude towards what they are selling. Also they have an insurance agency right in their store that has the lowest prices, I hunted that out as well, and I couldn’t find a better deal. All in all. Great shop

My over all experience at on track was great the people there are really nice and helpful. I got the bike I wanted and very happy with my R1. the bike already came with mods so I didn’t have to do anything to it. I referred a buddy of mine he picked up nice r6 for his first bike. I was told I would get a gift card for referring a new customer to them but it never came in the mail! It’s all good I still will refer other people to come a check this place out!