Roxys Bridal

LOVELY!
*Beautiful dresses with lots of variety and a wide array of styles.
I will surely come here again for other events/​occasions.
*Customer service was absolutely wonderful, they were all so nice! Unfortunately I cannot remember their names but the women (One has blondish hair highlights, the other has brown hair-​fairly young about college age) are amazing! They really help you as a customer with suggestions, alterations etc.
I cannot be more satisfied ^_​^
No problems at all, my alterations were accurate and the date set to pick them up was on point as well (It only takes a few days to a week to alter)
I highly recommend!

Roxy’s Bridals sucks !!! If you buy a dress here and need alterations … don’t to the alterations with them !!! They messed up my sisters dress & cannot fix it anymore. I will never come here again … if you need any alterations done … go to Gaby’s Fashion in Chino !!!

Nice dresses. HOWEVER, the owner is rude. She has said a comments that did not sit well with me. She has talked about my weight and two of my cousins weight. She recommended that we should lose weight after she measured us about a month before our fitting. Rocky you have nice dresses but you are rude and your service at expensive. I’m not paying additional $ 30 for hemming after I spent $ 200 on a dress.

I have to say I don’t ever leave reviews, especially bad ones. My advice would be to avoid this place. This was honestly the worst customer service I’ve ever experienced.
So here is my story… I was instructed to only bring one bridesmaid to try on the dress I chose because she only had one in store. (Weird and cheap but ok) we then Got measurements for my other bridesmaids and I was told I would have them no later than the last week of March. I called the last week of March and she said they should arrive any day. I called again the next week still not in. Long story short I didn’t get them until the middle of May! My wedding is June 5^th and my girls had to scrabble to get alterations. she would never return my phone calls she was Always incredibly rude to me and not to mention at one point she actually told me that my dresses were late because prom Had priority even though I ordered my dresses long before prom. When I asked for receipts she didn’t even have the «common customer service» to do that! It was a nightmare. It’s a cheap, failing shop. I’m surprised it’s even been open this long. After experiencing this I’m almost positive the 5 star ratings she has received are most definitely from employees, family, or friends.

Love Roxy’s bridal, it has been my go to spot for dresses since I turned fifteen and had my quince. They are very friendly and always attentive with their customers. I would definitely recommend Roxy’s.

1^st stop on the long list of stores for my sister’s Prom dress… Many variety of dresses for Prom, bridal, Quinceanera, ect. You only get to try on 3 dresses when you’re there, my sister only saw 2 dresses she liked that were on display but not in her size. They also have catalogs to order from if none of the dresses catch ur eye, we did find one we both love one shoulder with a slit but we had to put a deposit 1^st and wait 4 days for it to come in and see if she actually likes it on herself. I was told we are also able to make payments on the dresses as well. which is very useful IF I find bridal dresses there I love.
In the end, we didn’t find my sister’s Prom dress. Great customer service. The people there were attentive and friendly. Might go back there for last resort.

My daughter is really petite and we have a hard time finding dresses for her. Roxy’s Bridal was recommended and they did an awesome job! The dress was ordered to fit her and then they altered the length with no problems. The employees are so sweet and offered great customer service. She is only a freshman so we have a new shop for all the dances she’ll be attending. Great place!

Kind of surprising to see the number of bad reviews for this place, because my experience was pretty much a breeze! Rented a couple of tuxes for a wedding, and Roxy helped us out greatly. She’s knowledgeable, professional, and has great customer service, pretty much what stood out for me.
Measurements were easy, last minute additions like shoes were no problem. A button was missing on a vest for a tux, easy fix for her on the spot. The place itself is not super nice, but wasn’t an issue for me. Price was good too, around $ 120 with deposit, better than some places I’ve been to. Overall I’d recommend this place, definitely!

I’m very happy with the service I received from Roxy’s Bridal.
I went in to look at prom dresses before bringing the prom girl in with me and found quite a few dresses within a reasonable price range. If I didn’t see anything in the store, they had catalogs full of dresses that we could have chosen from.
The only problem I had was taking pictures of the dresses to send back to the prom girl for approval. I don’t care if you’re worried about me being a competitive business checking out your prices, I just want to buy a dress. Not being able to show that dress to a girl back home is a major hurdle to that goal. The girl working there accommodated me by posting the dress on their Instagram account right away but it still took 15 minutes to get that done. (By the way, I still took pictures of the dress when the sales girl wasn’t looking simply because it was the easiest way for you to make a sale.)
In the end, we purchased a dress but found out the next day that it wouldn’t be ready in time for prom, we canceled the order and Roxy’s promptly reversed the purchase on my credit card with a full refund. No complaints there. Thank You.

I love this place!!! When ever my daughter needs a dress I come here and I am always satisfied! Everyone there is very nice and I would recommend this place to everyone!!! It’s better then driving to L. A

I buy all my dresses for school dances here, as well as tuxedos for my boyfriend. We’ve never once had a problem. Great customer service and unique dresses you won’t find anywhere else!

The people posing as customers are employees and family members that are trying to get high ratings thumbs down you lose… I’ve order a dress here for my daughters 2014 prom and it was a total disaster they did not have her order in and there customer service is really bad. To shorten my review I had to search hard to find my daughters dress thank god for Ontario mills. I do not recommend this store or there sister shop located in the Pomona indoor swap meet…

I got my prom dress from Roxys Bridal last and this year. They are really helpful and have a lot of beautiful dresses! They measure you to have your dress shipped in your personal size. This year they accidentally sent in the wrong size dress for me but they were quick to fix it. Within 24 hours, my perfect size dress was shipped in. I was so happy, I recommend to take a look there!

We purchased my daughter’s prom dress that required altering we were told it would be ready on Wednesday we came to pick it up on a Thursday and were told that it was not done.
They level of customer service I received was unbelievable the owner took no responsibility for the inconvenience she caused I Will never shop here again this place was over priced for a non name brand dress I should of gone to Windsor. I give this place a –1 star.

My daughter and I went there because we were told we were going to get a discount. We never got a discount. We were looking for a Mori Lee dress for her quinceañera payed $ 600.00 for an imitation. We needed an alteration that cost $ 50.00 and it was very poor quality. the front was shorter than the back. They told us they were going to steam it, he dress was very wrinkled when we took it out of the bag. The owner was rude every single time we went. They were rude to the person that picked up our dress. Never again will I ever visit this store. I traveled a long way for poor quality and bad, bad, bad customer service.

I arrived here after looking up its location via the Eden Bridal website, after having ventured out to Pomona to a store that no longer exists.
The lady behind the counter acknowledged my presence as soon as she was done with a gentleman. She confirmed that they carry the Eden Bridal line.
I explained that I am there to get a fabric sample, to which she affirmed that they do have. She asked me to wait a few minutes while she finishes up business with another customer. I smiled and stated «no problem!»
After just a couple minutes, she calls me over and says «You need to make an appointment. Can you come back tomorrow?» I stated «I just need to get a fabric color sample.» «I know, you need an appointment for that.» «Have a nice day, good bye.»
Absolutely ridiculous.
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I will admit that they seem to carry a large variety of prom, bridal dresses, and tuxedos/​suits. However, customer service comes first.
I am perplexed at why they couldn’t take a couple minutes to pull out a very specific fabric sample (I know the manufacturer, fabric, color), especially after she lead me to believe it wasn’t an issue at first.

I agree i would NEVER use their service again, my daughter had 2 sweet 15 dresses made there i swore the 1^st time i would never go there, when i found out the 2^nd dress was there too i almost pulled her out of the court. The girls there are EXTREMELY rude and should never ever be in customer service. This place needs lessons on how to keep my business open with happy customers. Don’t spend your money or grief there.

My family has been going to Roxy’s Bridal for many years, for many different occasions including weddings and various quinceaneras, and we have always been treated with the utmost respect. They have always tried to accommodate the dresses to our specifications and we were never disappointed. Roxy and her mother, Margarita, are very good saleswomen because they do their best in trying to satisfy their customers. In terms of the bad reviews I am very perplexed and have to wonder if those people came in with an attitude themselves, but I firmly believe that Roxy’s Bridal is a top notch store.