Williams-Sonoma

My experience at this store has made me anxious to shop again soon– strictly for the staff.
I stopped by with a Christmas return that had originally been purchased at an outlet. I was told via the 800 number that this would’ve been allowed but upon arrival was explained that isn’t the case (store cannot accept Outlet returns.) after a 30 minute drive and a struggling walk with a box larger than myself– I was preparing for yet another retail letdown. And then came mickey– the store manager.
Even though he could’ve easily reiterated the policy and turned me away, Mickey worked with the outlet staff and I to come up with a solution. His primary focus was to help me any way he could– even though I wasn’t planning on making a purchase that day.
If you’re looking to make a purchase and need the comfort of a knowledgable and friendly staff to help– Williams Sonoma in Montclair is your place.

I appreciate having the convenience of this upscale store in town.
The employees are super friendly and always helpful!
The store is fully stocked. That gift wrap as well.

Buyer beware! Don’t get hoodwinked by these people! Watch out for the latest act of retail trickery!!! I purchased Christmas gifts on 12÷22÷14 and when I attempted to return some of the unwanted items on 12÷27÷14, the store refused to honor their own published return policy. Why? Buried in fine print on the receipt is a statement that items whose price ends in $ 0.99 or $ 0.97 are NOT returnable! Even when I pointed out that the expiration dates on the items were a couple of days away, the store stood firm. I then pointed to one item that had obviously been opened prior to purchase because the contents had leaked around the kid and it stuck the lid to the jar like glue, the lid could not be removed, and it looked as though the contents were spoiled or contaminated. I squad they had no business selling opened food items. They said this didn’t matter — the policy was the policy.
Also be aware that under the Consumer Protection Act of New Jersey, retailers in New Jersey are required by law to conspicuously post their return policy in at least the following specific locations —
1. Attached to the item itself.
2. Affixed to each cash register or point of sale
3. Clearly visible to the buyer from the cash register, or
4. Posted at each store entrance used by the public
The retail merchant must state [in their posted return policy] under what conditions a refund will be given. Businesses with no posted refund policies shall be liable to the buyer, for up to 20 days from the date of purchase, for a cash refund or a credit, at the buyer’s option, provided the merchandise has not been used or damaged (N.J.SA 56:8−2.14).
NO SUCH POLICY WAS POSTED BY WILLIAMS-​SONOMA AS REQUIRED BY LAW! HIDING IT IN FINE PRINT ON THE RECEIPT IS NOT ONLY UNETHICAL, UNDER THE CONSUMER PROTECTION ACT OF NJ, WHAT THIS STORE HAS DONE IS AGAINST THE LAW AND IS CONSIDERED CONSUMER FRAUD!!!

I highly recommend coming to this store if you have very specific cooking needs, or recipes, and bring some $$$ because chances are, you’ll go gaga. Upscale, trendy, but quality, and their staff is extremely helpful. They often have demos here. I especially love it for around the holidays, when I’m pressed for time.

Upscale kitchen gadgets, cookware, cutlery, etc. at higher than average (expensive) prices.
If you need it in your kitchen (with the exception of major appliances) they’ve got it.
Sauces, mixes, seasoning, cookbooks, stocks, they’ve got you covered.
They even do demos to get you on your way towards properly using much of this stuff.
The staff is pretty friendly and willing to help.
The parking is ample, both with on-​street and lot spaces – all metered.
They rotate their stock pretty frequently to accommodate seasonal items. For example, more BBQ sauces and rubs in the summer, stuffing helper around Thanksgiving, cookies for Christmas, etc.

Great store, friendly staff, and some knowledgeable managers who are willing to do demonstrations and explain/​demonstrate some of the more esoteric tools (such as the knife sharpener). If you do want a demonstration, I suggest calling ahead to see if they can set up a time for you.
One thing is that we wanted to buy some items for the holidays, but the sales available online just wouldn’t ring up in the stores. The manager tried calling the W&S tech support, but was unable to resolve this… so sad, I know.
Either way, this is a cheerful, well laid out store, and I am very excited to try out their turkey gravy base that everyone seems to rave about!

I LOVE WILLIAMS SONOMA!!!
Come here about every other week-​end. They know me by name, and this store is like my happy place (regardless of city or state). Great help, great mixes and sauces, BEST STORE EVER!!!

Awesome store if you are a true foodie. They have lots of sampleS to try and really great stuff for the kitchen.
The only problem is that its VERY EXPENSIVE!

The staff here is almost always helpful and friendly. There is one staff member that seems to make a face and be bothered if you have to return something (including something that was recalled…)
The store, as they all are, is always tidy and inviting.