Cater Needs

It’s great to call and have a live person answer the phone. They listen to what you need and ship it to you fast. Can’t ask for much more. Thanks for the great service.

My gourmet truck needed some repairs and some misc parts. Cater needs was so helpful in taking care of all the issues I had with my truck. I spoke with their tech and all my questions were answered. I ordered everything from there website which is very user friendly, and love the fact they accept PayPal. Fast shipping and customer service is what you’d expect from cater needs.
I’m glad there’s a company that caters to the lunch truck industry. #gocaterneeds

I ordered a condensing unit from Cater Needs and expected my item to match the photographs online. The condensing unit shipped did not match the photos I based my decisions off of. They stated they forgot to update the photos and the condensing unit is now a newer version where extra parts are needed for its fitment. I asked for a refund which they gladly accepted, but they decline paying for the $ 100 shipment rate back to their facility. Cater Needs did not take ownership for the falsely advertised item, and since shipping was so expensive we ended up keeping the item and taking a loss.
After this incident we decided to purchase an RF800 condensing unit online, rather than going through their sub-​standard customer service. Since all of their photos are now updated from the previous incident, I would assume I am getting exactly what is available on their website. I then get a call from the same customer service representative that dealt with the previous incident to confirm the purchase. This individual then criticizes me for the previous incident as a foundation for his call confirmation. Wow.
Cater Needs seems to have a greater selection compared to their competitors, which makes the choice of shopping elsewhere for catering parts almost impossible. Don’t expect too much from their customer service.