Chen Tommy H, MD

Since my last review of Dr. Chen back in 2010 (found here
) I have been continuing treatment with him as my dermatologist. In this half decade I can only say that my respect and appreciation for Dr. Chen has only increased, I owe much to Dr. Chen’s excellent care and ability.
The chronic condition that plagues me is a malevolent and slippery sort, I have had periods of remission and peace, but it always returns and continues to fight me for control of my life. It has been a painful journey with peak highs and devastating lows, at my worse I lost most lower motor functions due to aggressive expansion of the condition into my joints.
Throughout these trials, Dr. Chen never for a moment stopped trying to find solutions to ease my suffering. Medication would eventually weaken due to prolonged use and developed resistance, he would seek other alternatives, helping me navigate the complex bureaucracies of medical insurance companies and pharmacies to allow me to receive the expensively out of reach treatments I so desperately needed. At every step he was there to help, despite his demanding schedule and already exhausting most of his time and energy with the vast amount of patients he must treat every day, he takes time at the end of his workday away from his own rest to follow up with me by phone to ensure my medication deliveries and insurance was in order to avoid what could be a catastrophic delay in getting the medication on time, allowing for the condition to spread again.
Today as I write this I can walk again for the most part, I have reasserted control over my life which I at a point had not dared hoped to again and it is thanks in no small part to Dr. Chen’s care. I can say with confidence that Dr. Chen is among those few doctors who go beyond mere «professionalism» and truly embraces what should be the core value of any medical professional, «Primum non nocere».

PLEASE READ BEFORE CONSIDERING GOING TO DR CHEN. This office has made numerous errors on my case. Did not submit my paperwork on a timely manner with my insurance company, causing treatment disruptions. Recept is rude to their patients. Very rude, antsy and angry tone. The office and it’s staff do not take the time to listen to their patience’s concern, THE ONLY THING THEY ARE INTERESTED IN IS GETTING PAID. I’ve paid $ 100 of co-​pay in advance for 10 visits and they’ve lost the paperwork, then asking me for more monies. They did finally found records of my co-​pay of $ 100, to my surprise no apology (bad business practice). Now here’s the icing on the cake. I’ve upgraded from HMO to PPO status on Jan 2007. Notify reception, they said no problem and took all of my updated info. Been doing my UVB treatments since Jan 2007 to May 2007. Mid May came, I receive a call from Mrs Chen, accusing me of «Lying» about my insurance status. Huh? What? Our conversation was hopeless because Mrs Chen was not interested in a resolution, she wanted to be RIGHT. Later, I spoke to Mr Chen on the phone, to my surprise with an 8 years relationship, he switched from mr nice guy to a state of uncompassionate and an unwillingness to resolve this issue. MOST IMPORTANTLY, DR CHEN FAILED TO BE PROACTIVE AND DID NOT SHOW EMPATHY TOWARD OUR MIS-​BILLING ISSUE. I then follow up with my Insurance company and was told Dr Chen are submitting their bills incorrectly based on my new PPO status. It appears Dr Chen and Mrs Chen jump the gun and SHOCKED ME WITH THEIR ACCUSATIONS. ONCE AGAIN, TAKING THEIR FRUSTRATION TOWARD THEIR CLIENT. CASE IS STILL PENDING, DUE TO THESE SERIES OF ACTIONS, THEY HAVE LOST A GREAT, LOYAL CLIENT. THEIR LOST NOT MINE. It is a shame that this office do not understand what customer service and appreciation means.