Fernando Gonzalez – State Farm Insurance Agent

I have been receiving great and professional service from Fernando and his employees for more than 10 years. I was active duty Navy for the first couple of years and he helped me insure my home and provided everything I needed to complete my VA home loan as they require a lot of information and quickly. Anytime I need advice he responds quickly and I have called him every time my husband and I have made a new vehicle purchase. We are quoted and insured within minutes.
Fernando and his staff are knowledgeable and they always advise on what will be the best coverage for our dwelling, hobby cars, ATVs and primary vehicles. I would give his office a 10 star if possible on customer service.

I was looking for a credit card and came into this office. Right away I was helped by Kevin. He was very helpful and explained everything to me about the student visa credit card. I was approved. Will definitely recommend this office to my friends and family.

I transferred to this agent a few months ago. I saw an issue with my monthly bill. I was happy to be taken care of so quickly. It is good to know that even though this is not my original agent, they still felt important. If I move again, I might not transfer to another agent. I am happy here.

I am completely happy and satisfied with the service received. Fernando is professional and knowledgeable, he anwered all my questions and took the time to explain the different types of insurance available… I mention this because I was with my 5 year old son and sometimes it can be difficult to work when children are around… However Fernando took the time to explain things to me and made my son feel comfortable while he wated. Lastly, Fernando was able to meet me at work and provide me with my insurance paperwork.
I highly recommend Fernando Gonzalez to anyone!!!

I’ve been with the company for many years and every time I’ve called with any questions or issues or concerns I was always helped to the fullest. Even when I didn’t understand the answer they would explain to me until I did. I am always pleased with their courtesy and patience. Fernando even does house calls and is bilingual. Such a pleasant man when I met him. I’m very happy with his staff also.

I am not to sure of the former review with Fernando, but my experience dealing with his office has been completely the opposite. Fernando actually came out to my work since I was very busy to discuss my life insurance policy with him. I always receive house calls from him regarding my policy. Overall I’ve had a great experience with Fernando and will continue to do business with his office. Thanks Fernando!

I contacted this agent a few months ago and was really happy with the turn out. He was super professional, really knowledgeable and found holes in my current insurance that would have meant big trouble for me had I had an accident. I’ve since recommended him to a few relatives and friends and all have been very pleased with his service. Warm friendly and pays lots of attention to detail. Recommend him 100%!!

This was my former insurance agent as of 1 wk ago — he’s completely rude and unprofessional. He thinks that he is one popular agent that people need his attention left and right. Fernando returned my call and when I wanted to get to the bottom of my coverage… he said «i have employees to do this… I feel like you just wanted me to listen to you complain and that’s not my job» I merely said, «I think I’m paying too much… can you explain my coverage to me?» I did express that reaching him was difficult in the months I’ve been shopping around for different insurance quotes. THATS COMPLAINING? in what world of being an agent is that not a valid question to ask your customer? I’m sorry to take up your precious time but you are… 1. hard to reach 2. you have your ‘girls’ in your office taking down your messages and if you feel like they are important enough, you will return the call 3. if i didn’t threaten to leave statefarm, i would not have spoken with you 4. you were so rude to me on the phone, you had the audacity to personally attack me 5. you have no respect for the fact that your line of field is soley based on your clients and referrals.
My cousin was your client and confessed to me today, after I got off the phone with you, that in 5 years as your client, you never once called back personally on his concerns when he wanted to ask questions. You had your girls take care of it. You only returned his call when he said he wanted to insure our boat. You sent 1 christmas card — 1 out of 5 years and 1 birthday card. Now that shows me that you want to keep your clients but you do the bare minimum to keep them. Fernando, you are a typical person who shows their true colors when someone actually needs you to do your job.
You treat your clients like they owe YOU something — which in theory is true because we need insurance but your competitors would gladly take our business.
All in all, everything would have been great if he had been humble and been helpful with a better attitude. Right now, I have switched to another agent and still shopping around to leave statefarm. I’m going to give my new agent a try and see how he goes. So far, he’s been helpful and has his staff return his calls (however, the difference is that they ask if I want to relay a message to him or need to speak to him for any reason) I LOVE that they give me that option. Take note Fernando, however busy my agent is, he still makes time for even his smallest clients and treats them with respect.