LifeLine Ambulance

My family member had an excellent experience with Lifeline. They were courteous and prompt.

We had to use Lifeline’s services as my father needed to be transported from one hospital to another and unfortunately this is the one that the social worker chose.
Once seated in the automobile and en route, my mother asked the driver if he was going to use the sirens and he said no. The patient they were transporting was extremely ill, in critical condition and had many different kinds of lines and machines attached as he was in a very bad state. Seeing that the patient had every kind of machine imaginable attached, getting him to the nearest hospital in a timely matter is of utmost importance.
There were a few nurses and paramedics who came along for the transport. Some of them were from the hospital and some were from this company. None of them suggested to the driver to use the siren despite the dire condition the patient was in. I know it can be numbing doing the same kind of work all the time. But please put yourself in other people’s shoes.
Moving along, half way on the way to the hospital, the patient went into cardiac arrest. This is serious business because the patient was suffering from multiple problems at the time and had previously coded not too long ago. A patient in this state should be given the best care possible which nobody on the team could think of doing that. The transport driver was even given a hint while nobody was trying to be a backseat driver. All in all, it is always better to be safe rather than sorry. Little details count and could prove to be less traumatic and stressful for everyone.

ABSURD! I keep getting calls for unpaid bill for my 90 yr old mother in assisted living. Keep verifying the mailing address but the bill never arrives so she said I could pay over the phone with a credit card. I said NO! I want the bill. I have finally stopped accepting the calls. Would like negative stars!

If I could give a negative star I would ! STAY AWAY FROM THIS COMPANY. they are high way robbers ! the nursing home my father was in hired this company for a 7 block trip to Cedars Sinai. 7 BLOCKS (.8 miles) they charged $ 1,489.00 for the trip. They actually charged $ 35.50 in gas per trip. again to go 7 blocks ! When I called to see why they charged $ 1489 when the other two companies used charged $ 601.25 and another $ 571 they no valid reason other than that they basically could.

My experience was horrible. A guy named Larry kept calling me for an unpaid bill. However, I never received a bill. This went on for over two months. I asked repeatedly for him to send me a bill via email. All he wanted to do is get my credit card number.
He said they aren’t allowed to email an invoice — what century is he in. I told him without an invoice for my records, that I wouldn’t pay. Funniest thing, he discovered that he could email invoice.
I can say more, but I promised myself to keep my list of negatives to a minimum. Two months of B.S. and making threatening collections calls and it was easily resolved with a simple email
Totally dissatisfied.