Rite Aid

The pharmacy doesn’t believe in helping customers — at 6:00 closing, there is no leeway. So what if you were in line before six, the pharm tech says «If we help you, then we have to help the person behind you! Besides, I was looking and you weren’t in line before six.» No service, no meds, just an argument before they shut the roller screen down… at 6:02.
When I mentioned the closing to the person at the register, she said they usually just help who’s in line. Not today, must have had a hot Saturday night.
So five more minutes of help cost them a customer — since there are other choices for pharmacies when the service is so clearly bad.

Do yourself a favor and do not waste your time at this location. I’ve been here multiple times as its right around the corner from my house. On every single occasion they did not have the medication in or it was a min of 45 min wait which usually turns out to be a good 60 – 90 minutes. They will tell one time but commit to another. They have zero sense of urgency and care
For their
Customers
Time. I will not be returning anymore. I will go down the street to the Walgreens on Whittier.

WORST CUSTOMER SERVICE BY PHARMACY DEPT!!!
Started coming to this Rite Aid because my insurance was changed and certain rx meds were not covered! Right of the bat i saw the lack enthusiasm of the pharmaceutical techs and how miserable they looked as they worked. Overlooking the obvious I decided to proceed to use their pharmacy and give them a try. After calling in my rx refill on 11-​29-​2015 I procrastinated to pick up my order even thou the voice recording stated my rx would be ready the following day after 11am! One week later I walk in to drop off and pick up my rx refills I am told my rx is not ready and asked to come back after 5pm! WTF! A whole week goes by and these people never heard of a courtesy call to notify the customer their rx is not available and might take some extra time! Even Walgreen’s notified me my rx is not ready and ALWAYS called me when there was a problem either by voice recording or a live tech! If it ain’t broke don’t fix it! Lesson learned back at Walgreen’s pharmacy!

Clearly the customer does not come first here. I’m waiting at the ice cream for several minutes. There are voices that are coming from behind the one way mirror behind ice cream but they don’t seem to care to come out to help me. There’s one cashier, Oliva, who is helping check out. She says I’ll be with you in a few. Then she calls for manger price approval and the manager– who is not wearing a name tag but I later find out is Lisa– and Bertha emerge from the room with the one way mirror. So Bertha decides to help me while her friend goes to do the price approval. This place stinks. It’s clear there’s a little clique with the two fluffy ladies while Oliva gets stuck cashiering and stocking– that is what she was doing when I first walked in. What is this? High school? Get your sh*t together and help the customers– we’re the reasons you have a job! Instead we’re stuck waiting in slow, long lines because you don’t want to work! At least a kudos to the one lady that appeared to want to help.

Pistacho ice cream and butter pecan are my favorite! I love, love, love satisfying my sweet tooth at rite aid! Summer is approaching you might have to wait in line a few minutes, but it’s worth the wait.

Came in to do a Western Union transaction. Cashier was rushing me. Kept cutting me off while I ask a question. Rude!

Judgmental, unhelpful employers. I dread coming here. I only come here because of the adjacent stores. Plus their shelves are neat.

Took the family to get some ice cream and Stephanie helped us out she was really nice and very courteous definitely will be going back oh I forget to say that the ice cream was great also

Ok so apparently someone stole the key for the men’s restroom so we have to use the woman’s restroom what is that? Can’t they just make another one or hold their I. D so they could return the key. I already called customer service. Ampere tilt they don’t care. I do not recommend this store.

Its ok here. I go in when I need something quick and its conveniant for me.

Aside from the ice cream here, this place is the worst! ESPECIALLY the cashier by the name of Mickey. Goodness gracious that woman has a problem. I have called to ask for an item in stock and without acknowledging me transfers the call to another department. I have also had her charge me and just because I didn’t know which number I used to sign up for their rewards program, she had no right to get frustrated with me since she was the one who asked if I had one in the first place.
The pharmacy here is good but have some weird policies when it comes to picking up and paying for prescriptions.

My goodness the customer service from here is pretty bad especially from the old lady named Mickey! She’s so rude I’m surprised she still has her job. I don’t shop here that often because nearly everything I’d buy from Rite-​Aid I could easily find at the VONS and at VONS the employees are always friendly to me.
Rite-​Aid has an ice cream section but there’s no employee there ready to take your order. You have to inform a cashier and it takes a long time for an employee to come and help you out so I just don’t bother. Baskin Robbins is nearby and it’s only 40¢ more a scoop and customer service is GREAT there.
The beer and cold drinks section is really small so it’s just one more reason why I avoid coming here.
Again I’d like to say that the employee Mickey is RUDE! I don’t even know where to begin so I rather not or else this review will be hella long.

Do all Rite Aid stores not have shopping carts? Or at least ones that can go outside of the store? They had a sale for soda, so I stopped by to pick up 4 cases, I saw they had shopping carts but they had a tall broom stick that would not have cleared the entrance doors, clearly they didnt want you to take them out of the store. So I lugged the 4 cases up to the register, waited… waited…my arms got tired so I put the cases down on the floor. Finally made it to the rude old lady that clearly doesn’t like to work in customer service. Bitter looking and rude. Horrible service and really slow.

This rite aid sucks customer service is the worst specially this old lady that works if uv been there u know who I talking about rude bitch super slow cashiers. F this place don’t waste ur time

During Rite Aid’s recent ‘buy one, get one free’ vitamin sale I picked up 2 bottles of Nature’s Way womens vitamins (paying for one of them) and a bottle of acidophilus at the Atlantic location. After coming home and browsing vitamins on the web I became aware that most acidophilus supplements need to be refridgerated after opening but I found one on Vitacost that doesn’t require refridgeration so while running errands and shopping at Marshall’s, I decided I would return the acidophilus at this Rite Aid in the same plaza in Montebello.
I walked up to the register and an old lady named Mickey stared at my receipt and said rather rudely, ‘what are we doing here?’ I said I was returning and she said ‘this is a buy one get one free’ and I said ‘yes, the buy one get one was the womens vitamins.’ Then a 2^nd old lady came over and they both stared at my receipt as if I were trying to con them. If they had an ounce of common sense between them, they would see the total on my receipt refected that I paid for 2 items, so if I was only returning ONE of any item, it was still paid for. Eventually the 2^nd old lady scanned my receipt but said it wouldn’t scan. I said ‘can’t you enter it in?’ and she said no, they don’t do that. I didn’t believe her but I was highly annoyed so I left.
A few days later when I was passing thru again, I went back to the original Atlantic location Rite Aid and returned the acidophilus. My receipt did not scan and the guy here intuitively entered in the code by hand. The whole thing was effortless and smooth. Whoever runs this Montebello Rite Aid needs to monitor those old ladies to make sure these inconveniences do not happen again.

Montebello’s best kept secret is the unbelievably cheap 30 packs of beer they sell at rite aid. Asides from that they close early. They have a wide selection of liquors and there is a pharmacy inside, I mean its your typical rite aid. I wouldn’t buy cigarettes here and the ice cream is still one of the best deals around.

I don’t know what some people mean. I had a great experience and they open an extra line just to help with the huge line. Got to try the ice cream…

I’ve been coming to this Thrifty’s, excuse me, RITE AIDE, since I was knee high to a grasshopper. Things haven’t changed. Poor customer service, nice stocked shelves, great ice cream and cashiers who have been working there since I was a kid who are bitter about having to serve you your double scoop of black cherry. Whatevs.

BLACK CHERRY ICE CREAM!
‘Nuff Said!

OMG. This is the RUDEST place ever. You can certainly drive somewhere else to get your stuff ESPECIALLY if you use coupons.
The staff (esp from mid afternoon till closing) are the old women who wear beehives, overuse Aquanets, and who HATE those who use coupons. They don’t respect anyone, they will stand, point, and scream at you if dare buy anything that does the resemble the picture on any coupons. You will be made to feel illiterate when they are the ones who cannot understand english or the concept of coupons. I have fought with nearly all of them and when i take the same coupon to another rite aid, it is scanned with no issue.
These older ladies will rudely point fingers, and say, «look mija…» etc. Hell, i am not your mija, and i should even be saying, «hey look, dumbass…» So yeah, don’t EVEN bother coming here unless you plan to pay and leave. Don’t bother with using any smiling muscles here. They will think u are smirking and yell back too.