Bravo Travel

I agree with the review by Mary Ann. This is the worst travel agency. My parents, brother and his family of six booked a 2 day tour of Vegas from LA including transportation and hotel stay at Excalibur. It cost almost $ 700 for the tour. While on the trip, the guide mandating they pay $ 15 per person as a tip for the driver. If I was there I would have flatly said no. I believe they do this to take advantage of tourist who do not know any better. On their way home, they force them to stop at two outlets where they are asked to where a sticker so the outlet stores will credit the tour company with bringing people in their stores, so the travel company makes money off of them while delaying their trip back home. Their drive home ended up lasting 12 hours from 8 am to 8 pm. Bravo travel have this office in Monterey Park and Rosemead. They are both owned by the same company according to their website.

My receptionist was Wendy, she sucks! Their selling trick was like keeps telling you they’ll have cheaper flight tickets tomorrow… Ahem! there was a thousand of tomorrow, and in the end all they have is Sh*t! The WAY more expensive price than the price on the airline website. And this kind of keep-​people-​waiting-​trick costed a friend of mine missed his last chance to see his father. If you read my review and still go for it, fingers crossed!

THE WORST travel agency. I would give zero stars if I could.
I planned a 3 day tour for four to San Fransisco, the tour guide (Angela Lin) was absolutely terrible. She came to the tour with a bad attitude and acts like she is the boss of everything.
A few other people on the tour and I witnessed her yelling at the receptionist at the hotel for simply doing her job. The way she greeted the receptionist was ridiculously rude, the first thing she said was «is your attitude going to be better than yesterday?» Literally, the receptionist was just doing her job, but Angela insisted on standing there and giving her a hard time, even after I left the lobby.
Not only was her English difficult to understand, but so was her Chinese! (Kidding right? She claims she’s from Taiwan!!) The entire tour consisted of her mixing the languages, causing confusion amongst both the English and Chinese speakers.
During the tour, she was not actually guiding the tour (SHE’S A TOUR GUIDE!!! WTF). The majority of the time, she just pointed out where the restrooms were and then sat on the bus. She also had a habit of leaving people behind. People were still getting off the bus and she would have already disappeared to the restaurant we are supposed to eat at; this left many members of the tour lost and confused.
Another issue with Angela’s tour was that she never really established a pick up point at the stops. She kept repeating that the bus would pick us up where it dropped us off at, but the bus was rarely in the same place. (Many times she told the driver to park ILLEGALLY). Angela was also bad at establishing a schedule, she would arrive at a stop and say «1 hour» but not tell us the time we got there, she only began doing it on the second day when people were consistently late. Because of how unorganized the tour was many people were late. Angela would then proceed to yell at the people who were late. However, this is ultimately an issue that stems from her.
I, personally, would never recommend this travel agency to anyone, nor would I ever take it again.

Stay away from these bus drivers… you are putting your life in danger if you drive wirh them! They are not professional! Listen to the news the accidents with buses the majority are from Bravo travel!

Terrible Service, wasted both of my money and time. I called Jenny last week asking if she could assist me by getting me a VISA to Bolivia and she said yes, then quoted me $ 170 for it and even assured me that it would take no more than 7 business days. Afterwards I prepared all the required documents and mail them to her. The next thing that I know is she called me this morning and asking for more money ($ 300 now) for the VISA and told me it would probably get done in 20 business instead of 7 business days. And she even mentioned it’s not guaranteed that I would get the VISA by paying her 3 hundred. OMG, what a terrible person. Now I have to go to the Bolivia Embassy to get a VISA in person since I cannot wait no more.
I am gonna report this business to BBB and ASTA. My recommendation: AVOID this travel agent at any time, period.

Very bad experience with them. Before we buy the tickets the agent Lisa said they have tour guy, but turn out they just had a driver, my family members they just come from out of country, they have no idea how to travel inside of the universal studio, that’s why we need a tour guy. And when I complain that, they said they don’t know anything about the tour, so… guys don’t go here.

I bought 6 airplane tickets to Asia 3 months prior to departure date in June. There was no direct flight from LAX-​Thailand So, I was specifically looking for 1 layover since I was traveling with 2 elderly and 2 small todlers. 16 days before the trip, I found out by accident that the 1^st leg of my flight which was direct LAX to Japan was cancel. The agency didn’t even notify us of this big change. If I hadn’t gone into Delta website, I wouldn’t have known until check in time. So now we go from LAX to Seattle THEN to Japan then to Thailand (2 layovers). I called Delta and they said I needed to deal with my travel agency since I booked the flight through them (Grace Mo at BRAVO TRAVEL). When I contacted them, they said I could cancel the flight without penalty. If I were to make any changes to the airline tickets now, I need to pay the current price which was at least $ 800 per ticket. They took no responsibility of the tickets they sold. They blamed it on Delta Airline for cancelling flights and not allowing them to make changes without penalty. So they pass along the penalty to me the customer. I chose to go with a travel agency because I thougth they could give us better service and I was very very wrong.

Wendy Wang of Bravo Travel located in Rosemead ate retirees $ 798 refund for the trip to New York since Mar.2010 and their accounting confirmed there was no pending refund for the invoice#80 668.
Hope you do not get the same experience like us. Best regards!!!

I went to Bravo-Rosemead’s 3-​day Lake Tahoe tour on the Labor Day weekend. Overall it was ok considering the tight schedule. For example I wish we went to see the General Sherman Tree in addition to the General Grant Tree. But I think the tour guide Mr Sino Lee and/​or Bravo was not professional. He collected $ 46 per person for the cruise in Lake Tahoe and gave us each a group ticket. There was another tour group on the same cruise and they told me they paid only $ 39 for a group ticket. Lee should have disclosed that he/​Bravo pocketed the $ 7 «commission”/“service fee» when he recommended the cruise to us. I don’t mind paying $ 46 but I don’t like to be cheated.

I went on the Lake Tahoe 3 day trip back on Labor Day weekend. For the most part it went smoothly and was great. The tour guide did not talk our ears to death and he didn’t rush us. However, maybe it was just the route we took but every stop we went to for food, fast food was the only choice. IMHO, it is nice and fast but its not good for your health. There was other restaurants but I honestly do not feel comfortable eating at a hole in the wall.
The first hotel we went to was The Hilton. Beautiful but it may have set the bar too high. The second one we went to in Reno was Ramada and it part of Diamonds Casino. This place was… well how do I put it, unique? It was in the middle of nowhere where with, a completely overpriced empty restaurant, a diner with some guy my parents swear was dead and, a fairly uncomfortable feeling room. Instead of walking around the streets in the dark at night, we just got stuff at a convient store and made sandwiches.
Although this isn’t a review for the hotel, I would say my experience at this very location dropped it by one star. My reason being, Vegas is a mere 5 minutes away and filled with buffets and other restaurants. I was really hoping to cleanse my body of fast food with a healthy stuffing of buffet food however, I never go to to do that. I could get an overpriced taxi but… do I really want to do that? The tour guide could have let us wander around the strip for 1.5 hours and come back to the bus and then settle in at the dingy hotel.

NEVER USE BRAVO TRAVEL!
Wish you had minus ratings. IMHO this place deserves it. Talk about lack of concern for passenger comfort, safety and enjoyment. We booked a 7 day bus tour to Denver, Mt. Rushmore, Yellowstone NP, Grand Teton NP, and a few other places. 3500 miles total. What a disaster. Company used bus with 60 passenger seats. Leg spacing uneven, so you either had room or your knees were shoved into the seat back ahead of you. Bathroom non functioning. 1^st bus A/​C broke down halfway through the Mojave Desert. Tour guide said temps in high 90s and maybe 100 degrees. Spent 2 hours in Las Vegas waiting for repair. Drive time too long to experience anything but a sore butt. Movie selection consisted of 5 Jackie Chan movies, a broken Spider Man I movie which we never saw second half of, a few others, and travel logs. CD player kept miscuing and we would often have to wake tour guide up to fix. Tour guide seemed mainly interested in gratuities from passengers and gifts from shops/​restaurants we stopped at along way. 3^rd day out we had a tire failure. Threw tread at high speed. Driver unaware until we told him. Changed new tire but never got a spare to replace. Did rest of trip without spare tire. Promised 4 comp. breakfasts but only got 3. Tour guide made no attempt to reimburse or pay for 4^th breakfast. 1^st bus broke down about 15 miles from end of trip. Got 2^nd bus which broke down after a few miles. 3^rd bus got us to end of trip. Discovered different passenger charged different rates for same trip. WHAT A NIGHTMARE. IMHO — NEVER USE BRAVO TRAVEL.

This was the complaint letter written to Bravo. I would give «ZERO» star if that was an option.
Jiuzhaigou Yangtze River Zhangjiajie 15 Days Tour Package
1. On October 13^th, the local tour guide from Chengdu informed our tour members that we will be dropped off at the airport to Jiuzhaigou. Our tour itinerary will not proceed any further as a result of non-​payment from the Beijing office to Chengdu local tour operator. This news caused tremendous stress and anxiety to all of us, being in a foreign place left by ourselves for the rest of the trip. With many telephone calls made by one of the tour members, payment issues were resolved and the tour continued on.
2. On October 13 – 14, our hotel accommodation at Jia Bo Villa in Jiuzhaigou was a major disappointment. With the weather at freezing temperature, the heater was not working in our room. A request was made to the front desk for additional blankets but none were available. As a result, we slept in the cold and to prevent us from freezing, we wore layers of clothing and a jacket to sleep.
3. On October 15^th, the itinerary is sightseeing in Huanglong. The local tour guide used tactical persuasion with the tour members not to proceed in visiting Huanglong due to snowing and safety concerns. With the insistence of a few tour members, the trip to Huanglong proceeded. When we arrived at the park, there were other tour buses and the park was opened for visitors. A complaint was made to a manager with the Chengdu tour operator and refunds were given to those that didn’t enter the Huanglong Park; local tour guide didn’t informed us that we will receive 200 Yuan refund for the admission ticket if we do not go. In addition, not in our tour itinerary was a stop at the Tibetan herbal store which took up 1 ½ hours of our time from Huanglong Park. As a result, the time spent at Huanglong was cut short and we were not able to see the main attraction, «multi-​colored pond.»
4. On October 20^th, the itinerary states that we will take a train from Yichang to Zhangjiajie. Instead of a five hours train ride, we were boarded on a bus that took 11 hours, traveling on unpaved roads and roads under construction. Driving in these conditions raises serious safety concerns and causing us to be extremely stressful as the bus drove through mountain edges on narrow roads. We all requested that the bus driver take us to our destination safely.
5. On October 23^rd, our tour members requested the local tour guide to take us to Tianmen Mountain National Forest Park. The unscrupulous tour guide collected $ 60.00 from each member for admission fee, cable car ride, and inside park bus transportation while the actual admission fee included all for only $ 35.00.
6. When we sign up with Bravo Travel, we were specifically informed that this is an English/​Chinese tour package. This was not the case as the tour guides in Chengdu and Zhangjiajie didn’t speak any English. This resulted in me not being able to understand what was spoken half the time since I was not proficient in Mandarin. It was difficult to enjoy and learn the culture and history when one does not understand the language fully.
7. For a few days in our tour, our meals were below economical standards.

I bought a RT ticket from Virginia L at Bravo Travel for the express bus to Las Vegas and it leaves from Monterey Park for $ 50 what a deal. It is cash or personal check only. I took the trip we made it all the way to Valley Blvd in San Gabriel had to change buses next stop Rowland Heights which we had to get off the bus due to problems with the bus and had to spend two hours @ the 99 cent Ranch Market. Finally made it to LV two hours late. Return trip no problem from LV to LA. It would only be right to offer a one-​way ticket for future use since the delay was no fault of the passengers. As far as Bravo’s creditability no luck Virginia says she is new refers me to Eva she acts like she can’t understand what I want. Bottom line you get what you pay for if you are willing to sacrifice half a day it could be okay. Good luck to future passengers