Grace Ting, MD, DPM

I’m posting this review on Dr Ting and associate in the Alhambra office Which is located on Main st.
As a disable person you loose a lot of Circulation in your legs which then gives you a whole lot of other feet issues.
I have been experiencing swelling in my feet and ankle for a while then I develop hammer toe because I can’t stretch out my toes in shoes which then led to blisters on most of the tip of my toes.
I came to dr Tings office and was treated really kindly by almost everybody. I didn’t have Dr Ting for my doctor I was first seen by Dr Patish. He is really nice and caring. Dr Patish also work with Dr C c. She had me do a MRI on my right foot. It turn out that when Kaiser cut off my right pinky toe they forgot to clean out my dead bone fragments. Dr c scheduled me a surgery to fix my feet. The operation lasted 2 hours and I was wide awake. I can hear everything but I wasn’t able to see the procedure. I was able to leave the same Day
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This is my first ever Unilocal review… unfortunately it’s not a good one. I went in with my insurance information (I had lost my card and it was due to arrive within a couple of days). They refused to accept my insurance info without the card. They told me I could put down a $ 100 deposit and «IF» I were to get my card all I would have to do is provide it to them to copy and then they would refund my money. I went 4 days later with the card, they copied it and I asked for my refund. The office assistant said he couldn’t give me a refund without the approval of the «building manager» I’m like what does the building manager have to due with your office refunding me?!! so two weeks pass and I go for my follow up appointment. I call before my appointment and ask if my refund would be waitIng. They then said, «oh they must not have explained our policy. we can’t refund you till your insurance pays us.» I went into the office a few hours later and told the Dr. that it was horrible business giving me 3 scenarios of how mt money would be refunded. The Dr. decided to refund my money (to the amazement of her staff) and then told me she would have to charge me $ 20 for the original co-​pay (which I thought was fair) and a co-​pay for the current appointment. She then said «don’t worry about today’s co-​pay …I’ll treat it like a follow up» I’m like…“IT IS A FOLLOW UP” …i went and got her recommended xray and came back 2 days later. She then «read» the report for 30 second’s and never looked at the xray even tho she had ordered it. I was like what kind of Dr. are you to order an xray then refuse to read it even at my own request… guess she was satisfied with another Dr. s opinion. Well my opinion is… NEVER go to see Dr. Grace Ting… she is shady with her billing and I did not appreciate the thoroughness of her analysis of my toe injury.

Since I first had surgery for hammertoes here 15 or 20 years ago, I have always received excellent and professional service. The practice is located in a largely Chinese area where prices are low (my surgery was about ²⁄₃ the price of that quoted by a podiatrist in Burbank!), so it does not look like a Beverly Hills high rise office, but still, it is clean, the doctors are professional, and the staff are very kind and considerate.
When I had my surgery, I did not have insurance. Now, I have Medicare + Healthnet, with no problems.
I highly recommend Dr. Ting!

This practice is super ghetto and hidden in a crappy plaza. In addition to that, this place is full of lies.
I don’t know how skillfull the dr. really is since I walked out of the office before I started my consultation. However, she is definitely not willing to help patients with BlueCorss PPO insurance.
I found them through blue cross network, and called the office to verify that they do accept blue cross insurance. The receptionist confirmed and asked for my insurance info.
When I got there, the receptionist told me that she wasn’t able to verify my insurance info due to blue Cross phone system was down that morning. She asked me to pay a deposit first, and they will try to call the insurance another day to confirm my coverage.
I didn’t want to pay the deposit, so I tried to call my insurance company for them. Once it got connected to the customer service, I passed my cell phone to the receptionist. She pressed somethings on my keyboard, and gave my phone back to me and said it didn’t work just like what happened in the morning when they checked.
After I got the phone back from her, the call was back to the voice operating system for some reason. not sure what she did. And I told her I already heard the customer service’s voice before I passed the phone to her. She said «no​.it didn’t work. the system didn’t let her talk to anyone. Can u just fill out the patient info and pay the deposit first?»
I took the form and tried to fill out. At the same time, I called my insurance AGAIN. I got connected to the customer service AGAIN, but this time I talked to the customer service lady myself. I explained to her the situation and asked her to talk to the receptionist. When I pass my phone to the receptionist again, she refused to talk to the representative. The receptionist said «I can’t talk to her.» I asked why, and she answered «We are really really busy today, and the dr. told me not to talk to the insurance people cuz no time. Can you pay the deposit first?»
There was no one waiting in the office at that time besides me. I waited for the previous patient to leave to pass her the phone. Verifying with the insurance company is definitely their responsibility whether they have time or not! In this case, they had plenty of time… and I’m sure it wouldn’t take long to verify one Patient’s info.
I felt the whole thing was just too wack. I didn’t want to deal with them. I took the form which I already filled out, and walked away.
If Grace Ting is still a partner with Blue Cross insurance, she better acts like one. Don’t just use them to attract patients, and made up stupid lies to trick patients to pay for stupid deposit for no reason.
Worst doctor’s office I’ve ever visited!
ps.I never wrote any bad review… this is definitely the 1^st and hopefully the last one as well.