Ideal Properties

If I can give them negative stars, I definitely would. They make owning a condo, one of the worst experiences ever. Very slow to respond to concerns, does not care about the home owners, and the list can go on and on. I had a slab leak in my bathroom and the association’s regulations state that any plumbing in the walls and floors are the association’s responsibility. Well, the leak was coming from the floor, it doesn’t take a rocket scientist to figure that out. So of course, they try to escape the responsibility by blaming a tankless water heater that I had professionally installed. Saying that it stressed the plumbing and caused the leak. Come on, if you’re gonna try to bullshit me, at least back it up with some real data or facts. I’m a degreed mechanical engineer and I know a thing or two about stress. After I threw out some technical jargon, I never heard back from them and was forced to pay $ 3000.00 to fix the plumbing on my own. Thanks for nothing and thanks for taking my monthly HOA fees and using it for who knows what. Obviously, it’s not for the homeowners.
Second, how long does it really take to prepare documents? Come on. My lender needed some documents in order to finish my loan and they took a damn month to finally get it right. Seriously? Because of they’re incompetency, I lost out on an interest rate that would save me $ 150.00 every month for the next thirty years. Thank you for costing me $ 54,000.00. UGH. This company needs to DISAPPEAR.

i will give 0 star if possible, people there do not understand English, severe attitude problem, hard to reach and non-​responsive to emails
i am trying to get my board to get rid of them if possible

Terrible group to deal with for HOA. We don’t have many needs at our property, but they make simple requests seem like we’re asking for blood.
When we first moved in 3 years ago, they had a HOA meeting and we all agreed we would like the property repainted. THREE YEARS LATER and there has been no activity on this, even though we’re calling them once a month to ask about it. They always have lame excuses like, «oh the board members have moved so we need to have an election» or «oh we have to call another meeting to see if everyone still wants the paint». What’s to talk about? The paint is old… paint it again! And the worst part is that they showed us our budget 3 years ago and FOR SURE we have enough money to do this and many other upgrades if we wanted.
Our house had a small vandalism problem and we called them about it immediately to get it resolved. A month later and ONE phone call exchanged, and we’re still waiting to have our house fixed.
Our HOA rep doesn’t speak English very well but that’s no excuse for the level of service we have to deal with. What I’m really afraid of is that one day these guys will just take off with all the money saved in our HOA budget. I’ve heard that homeowners don’t even legally have a right to this money, and they totally seem like the type of group to collect and run. Again, they’ve showed us the budget and we’re talking about tens of thousands of $$ saved up and nothing to show for it.
I’m guessing it’s not common to research the HOA you’ll have to deal with for a new home, but if you happen to see this group linked to your future home, STAY AWAY.

My HOA has been using this company for years. I’ve paid my dues and have never really had to deal with them, until now.
I absolutely cannot stand this company. The agent in charge of our property is completely useless. She is unprofessional and inefficient. I had to leave 3 messages and 2 emails before I ever got a response from her. If I had a choice I wouldn’t use them. During my next HOA meeting I will ask them to change management companies. Customer service is definitely not their strength.
After this situation is resolved I will look into editing this review. I’m not holding my breath.
***Update*** 1 star added because they are finally returning my phone calls and emails. On my part, I changed tactics. I remembered I was/​am dealing with a Chinese-​owned company in the states and that perhaps they are still doing business the «Chinese» way. I think the change worked. To be continued…