Isaac Chen, DDS

Always get second, third, or even fourth, opinions on your teeth from other dentist place. With everyone doing a 5 minutes reading online on their possible tooth problem, we can avoid unnecessary procedure from con artist dentists.
Staff here been trained to charge you things that your insurance company won’t cover. After speaking to my insurance plan, they told me exactly what I can ask for and which to decline from the dentist office. I save myself several hundreds with one phone call. Didn’t have to put in a penny and I NEVER go to them again after that one procedure, which is covered full by my insurance plan. I removed all my family members somewhere else.
1. A good dentist won’t overbooked patient where you’ll have to wait so long to be seen when you have an appointment.
2. Please looked over your charges before agreeing for any procedure to be done.
3. Always do research on your tooth issue/​cost online, several patients out there has the same problem with solution already written out for you. I just use Google search.
4. Talk it out with friends and family, never rush into peer pressure, reassure yourself that you will not have doubts later. Dentists bill are deadly!
5. Last but not least, if there’s bad review on Unilocal for that dentist, always be caution. If they have the same complains from different Unilocalers, it must be true to some extent.
God bless you.

Everytime, all the time, we wait about an average of 5 hours. It’s so ridiculous! My family is definitely going to switch dentists when the insurance expires. The service is nice, but just to wait ALL DAY is so ridiculous! The office and staff are very nice, but the actual service time isn’t.

Do I have to give this office any stars, over a year ago i went to this office referred by a friend and received an outlandish bill, not knowing much about how much dental should cost I went with the flow and paid it off. Since then my husband and I have better insurance since I had no complaints regarding the office staff themselves I sent my husband here, yet we still had an outlandish bill, and when I asked for a print out the breakdown was ridiculous, I checked with my insurance and a claim had not yet been filed yet they made sure to charge my credit card asap. Now I’m stuck fighting the charges since the card is in my name and I did not give authorization to use it for billing purposes. They also charged my card the full amount and they did not yet finish the work that was to be done, I said I would not consent to the billing until I reviewed the fees at which time I would decide to continue or not and I definitely will NOT be continuing work so now I have to argue the charges on my account. This office has now committed fraud, my husband is not an account holder on my credit card which means he is not authorized to make a charge, which if I’m correct is against the law. The office had my information and took it upon themselves to bill my card regardless. I wish I had Unilocal’d this dental office before hand, and as I am trying to file a complaint with the BBB I was told that they do not offer any help for this situation. SO PEOPLE BEWARE DO NOT USE THIS OFFICE THEY WILL RIP YOU OFF!!! AND MAKE IT SEEM AS THOUGH THE PROCEDURES NEEDED ARE A MUST WHEN THEY MAY NOT NECESSARILY BE. THIS OFFICE IS ABOUT COLLECTING A CHECK! STAY AWAY!

Thieves, thieves, thieves! Do not go to this place, they will rob you. I had the worst experience here, these scumbags will pressure you into doing work you do not need done. Not just that, they will charge you double the price for everything and the service is terrible. The ursula looking lady in the front said they charge average prices, which is a lie. if you go to the dentist office across the lot you will pay half the price anf will get great service. I really hope anyone that goes here reads these reviews so they dont get ripped off. Once again DO NOT GO HERE. I wish i can give no stars but unfortunately its not an option.

I wish there were no stars, even then I would complain. This place is a rip-​off, they charge double for whatever other dentist charge, they are dishonest, and they will pressure you into having unnecessary work done. They are scam artist, not dentists. If you want to get a bad deal and pay $ 5000 for $ 1000 worth of work, come here. I ended up going across the street and they gave me a good deal and awesome work! AVOID THIS PLACE AT ALL COST!

My mother and grandmother have been coming for their check up and referred me here. I really needed a dental check up and was in search for a really good dentist. I made an appointment and met these wonderful ladies who helped me fill out my paperwork. They were sweethearts right from the start and answered all my questions regarding my insurance and what not.
My dentist Dr. Lim was not only friendly, kind, and beautiful as well as her staff, but very gentle which was more important. Her assistant Sandra was very much the same. I had my ten cavities done, yes I said ten, my root canal, and currently my crown. I was nervous at first of course, but they made me feel comfortable. There was very little to no pain at all even with my root canal.
I have read other reviews about this dental office and I have to say that I have never experienced anything negative since my first visit. I can only guess that weekends are the busiest which should be expected for wait times. All in all my experience here was great! They took great care of me as well as my mother and grandmother.
Thank you ladies!

Honestly, their dentists are sooo aloof. The nurses/​assistants are competent and very nice but their dentists are awful. I’ve been here 4 times and even with an appointment, I had to wait HOURS just to have them see me for 5mins and send me off.
I came in to get my sutures removed, this took a total of 3mins, and the dentist couldn’t even stay a few more minutes to answer any of my concerns. She just told the assistant to answer everything for her and left. If they feel comfortable treating their patients that way, then I honestly don’t believe they should charge a $ 25 penalty fee for canceling appointments 24hrs before the appointment date.
My wisdom tooth was giving me issues so I asked for a refill on my pain meds and the dentist said okay and told me to wait outside. 10mins of sitting and I guess the receptionist thought it was weird that I hadn’t left yet, so she asked me what I was waiting for. I was told that I would get a refill on my meds and she said that she would schedule me for another check up. The dentist didn’t tell her, just left me to fend for myself, because, you know, I can just demand pain meds if I feel like it… o. O
I don’t understand why this place is always so crowded. Is it the bilingual staff? That must be it…
ps…if you think you’re paying too much, ask about the OPTIONAL procedures they’re performing on you. They won’t ask you if you want them, they’ll just make you think it’s necessary. Lesson learned.

Reviews about the wait and costs is true. Wish I had better dental ins. :-(

the office is so friendly and the work Dr. Lee does is great! I make sure to come for Dr. Lee on Tuesdays. the staff there always asks how my day was and they already know my schedule it makes things a lot easier. I referred my family to make it our family dentist.

hmmm…
two new 5 star reviews posted right after mine from people who’ve never posted a review before…
coincidence? something tells me not.
I think someone at Chen’s office has just taken notice of Unilocal…
oh, and I just noticed the pic looks like the same receptionist I was talking about.

I wish i would have researched them first before going i got new dental coverage so they were covered and was it the biggest mistake ever i regularly go to the dentist and never have waited over an hour to b seen and once i was seen i sat there for 6 hours YES SIX… i went for a cleaning and i left with 3 fillings one root canal and a cap that was poorly placed that it was cracked by they time the numbing went down i had to spend 660.00 and now i have to go back and get a crown this is a nightmare i already paid because they drill u open first then tell you if u dnt get it done you will b in pain and since it was the 30^th of December i knew most offices would b closed if i had pain so i was forced to pay the staff in very unprofessional i even wonder if they are qualified or maybe people who are students or just people who wear scrubs i believe they are doing insurance fraud here and i reported them to the BBB and not surprising they already had a complain there pray for me i have to go back so they can put my crown on because they left me with a broken cap and i will NEVER EVER go back again i reported them to my insurance company also we all need to get together and report them to the BBB before they screw over more patients my sister went and they charged her 2000 for a cleaning and also made her get the dental plan they have shes still trying to pay it off SO DO NOT GO THERE

I’ve been here once and will never ever return again. The wait wasn’t terribly long, but once I actually did see the dentist he starts telling me he is going to try and save my tooth, which I know was terribly weak and just wanted it pulled. No, he wanted to remove part of my gum and place a cap on it and it MIGHT save it for a low cost of $ 5,000. Then he says I need about 14 other things which total to $ 14,000! I didn’t have insurance at the time and so of course they offer me their dental credit. I qualified for about $ 20,000. I told them I would need a second opinion, and was looking over their list as was laughing at everything he said I «needed». I ended up visiting another dentist across the street a month later, got my tooth pulled for $ 70! and a cleaning, no mention of my entire set of teeth falling out. I never returned and he has been sending me post cards to make an appt. Ha! My advice is don’t waste your time making an appt. here. Run!

I seriously hate this place and can’t think of any reason why people go here. To start out, I’ve gone here for over 10 years and the first 6 years were great. I make an appointment and I get to be seen within 20 min.
Unfortunately, in the last 3 – 4 years, Dr. Isaac Chen has gone on Sabbatical and his office has suffered horribly. The wait went from 20 min to something like 45min to an hour. Seriously what’s the point of making an appointment. I put up with that for a good 3 years out of loyalty, but my last wait was 2 hours. And that was it.
Whats worse is if you are 5 min late to check-​in they can charge you for being late, even though they aren’t ready for you. That’s a situation straight out of Seinfeld!
Total lack of respect of customers. My one friend said hey that’s normal, but you know what its not. Especially for a place that only accepts PPO. I’ve moved on to Karen Ho located in the plaza with Yogurt Land. Wait time is less than 5 min and if you’re late, they don’t charge you because they understand sometimes things happen.

i took my daughter here and not only was the wait horrendously long but the ladies who work in front are extremely unprofessional. i had to REMIND them that we were even there and they were like «oh. yeah.» very frustrating staff. the actual dds and tech were fine and the facilities are decent enough but i will NOT be taking my daughter back there.

Consider yourself very, very, lucky and smart that you actually read the reviews before you go. DO. NOT. GO.
I was an idiot to not read the reviews before I went.
It’s a WASTE of time.
I came here to have my teeth checked and cleaned. Spent almost 2 hrs waiting in the office. I was very, very, stupid to not leave then. When I was finally called, I spent another 1.5 hrs sitting on the chair, watching the cooking channel. I can teach you how to make quesadillas, fish ceviche, guacamole, steak, mustard steak sauce, homemade butter, peach meringue pie, ice cream, and beef flank dish with rice. This is a weekday from 11:30am to 2:45pm.
It is a RIP OFF. R-​I-​P O-​F-​F. Money leeches.
$ 6400 for 3 crowns? I could get a decent one for $ 700 (I am being nice too– I know there are some for $ 500). And read this. They will try to trick you into paying for this. After telling us about the different kinds of materials I COULD choose, they already had a bill fully written out with the MOST EXPENSIVE type of material. I did not even get to choose. They casually handed us a form to fill out, which permitted us to pay for it monthly whatsoever. «Here you go. Fill out this form.» Hello? I absolutely did not agreed to pay for this. Plus, they wanted my 8 year old sister to have a «baby root canal» and us to pay $ 80 to have her teeth pulled out. Which leads to my next topic.
RUDE ASSISTANTS.
My mom understands English, but not as well. That assistant was trying to persuade my mom into paying for this. Of course, in order to fork over the money, my mom will have to know the reason. So guess what that overly dramatic b**ch did? She roughly yanked my mouth open and probed my teeth, pointing and poking my teeth cavity HARD. And she was picking the part where my tooth chipped a little. HARD. She, as well, tried to make my problems sound as though the world was going to end if I didn’t fix it right away. Like $ 4800 (after my insurance coverage) wasn’t a biiig deal.
When we asked to take the form home (which I will never bring back, don’t they worry), this assistant shared this roll-​eyes-​omg-​what-​the-​hell look with this other assistant. I saw it. And I am never. Ever. Coming. Back.

DO NOT GO TO THIS PLACE!!! I REPEAT, DO NOT GO TO THIS PLACE!!!
You’ve been warned…
I first went to this dental office 4 years ago, not knowing that all of my dental expenses was covered under my great HMO insurance.
The dentist refused to perform the needed service if I didn’t purchase the teeth antibiotics. Later I found out that they breached the HMO contract, the antibiotics are just optional. I filed a grievance complaint to the HMO office and get a partial refund.
It took them 9 months to get me a referral to the Orthodontic. I have to get my own Orthodontic for a brace.
Last but not least, 2 years ago, my Orthodontist told me to take four of my teeth out, they quoted me $ 2000 for 4 teeth extraction. Enough is enough, I filed another grievance complaint and switched to another dental office.
They will trick you for the money!!! DO NOT GO TO THIS PLACE!!!

WORST PLACE IVE EVER BEEN TO. Please do not go here. Its horrible.

This place is a HUGE waste of your time.
Friday afternoon, I called the office to request a copy of my x-​rays. The lady said they would be ready by Saturday morning. Saturday morning, I go to pick up my x-​rays. The lady doesn’t see a copy of my x-​rays laying around so she goes to look for them… or I think she is. I waited for about half an hour thinking maybe she’s making a copy of them right now. When I ask her about my x-​rays, she tells me she can’t find my file. I tell her I need them by this afternoon and she says they’ll be ready by then. So then I call the office to ask if my x-​rays are ready for pickup, and the lady tells me they’re not ready and to check on Tuesday. WTF!!! I think they just don’t want to give me a copy of my x-​rays because they know I’m going to see another dentist.
This place shouldn’t even be in business because of their bad business practices. Hopefully my review will save lots of people from the headache and frustration I’ve experienced from this dentist office.