Kool Nails

The ladies were shady about the prices, either unsure or trying to jip me and my sister. They told me $ 25 for a french pedicure and then tell me $ 30. When I got it, I was charged $ 35, I tipped $ 4 and she charged my card an extra $ 1 because apparently it was a fee for using card. The lady, whom I assume to be the manager, didn’t tell me this but went on ahead to charge me. I was like wtf, you could’ve told me.
Service-​wise, I guess it’s alright-​quality work. The lady I got kept pushing for me to get gel, even though I initially told her I just wanted a regular french pedicure, and throughout the first few minutes she kept going on and on about how much better gel is. Eventually I gave in, persuaded, but somewhat annoyed that she wouldn’t let it go. They’re trying to get your money, people.
When I told her I wanted the white tips to be thinner, thinking she did it thicker than I liked, she stared at me like «Are you serious?» and that was just plain rude for her to question what I wanted.
Anywho, the place is alright, service is alright. I am happy with my french pedicure, so far it’s been like 2 weeks and its barely starting to chip, only a tiny bit on my big toes.

I come here a lot because the prices are good. Cindy is the best! she is the one that takes the longest (which for me is a good thing) she will go through every single extra skin and all that and leave your nails clean. She also takes longer with the massage. The reason why I am giving it 4 stars is because if I go to anyone other than Cindy, they always do my nails super fast and give me like a 30 second massage. If they would all try harder with customer service they would get much better reviews. there are a lot of other nail salons in the area so they should try to stand out a little bit more. the salon is big and clean. The spa chairs are comfortable. Overall, I will continue to come but I usually never expect amazing service.

DO NOT get your nails done here. They will cut them crooked and then say «it’s your nail», but it doesn’t stop there … They will ask if you want your nails straight? REALLY who doesn’t want their nails straight? … But this is just the beginning … Let me tell you about when Rose slapped my cousin on the face. Personal space invaded? Or maybe you’d like to read about Rose drinking your boba? Personal space invaded again… Lastly, maybe you’d mysteriously come upon a «take off fee» … Oh just because you begin having a WHOLE discussion in your native language you think I will agree with you? You must kidding. The professionalism in this establishment is subpar. Please save your time and money and go somewhere else. Anywhere else.

So I returned to this place today and I must say that the wait was no joke more than an hour and there was no line or wait time when I arrived. The only reason that I am giving this place three stars is because of Rose she took out a nail that’s been hurting. She’s the only person I trust to cut my nails (if you know a person let me know lol) but other than that the wait is long, prices are I
High, and most ladies just rush through the work.

Worst place ever. They take long, they do a crappy job on your nails. And claim that they didn’t do them like that. They won’t give you your money back, less they take your nails off. Plus it hurts when they take them off and leave your nails even worse. KELLY SUCKS! HER WORK IS HORRIBLE AND SLOPPY. Plus they are super expensive, and bad quality. Never again!

If I could give 0 stars I would. First I don’t get acknowledged. Secondly, after uncomfortably announcing for assistance then finally seat me. Only for me now to have been waiting for 45 minutes without being helped. The straw that broke the camels back was when they assisted two women that came in after me without an appointment. If they would have been transparent and apologized about the oversight I would be fine but they asked me to point them out instead. I let them know that was not the intention but for them to realize how poor their customer service is. Long story short I’ve been here this long and I will get the pedicure … Eventually but I will never come back.

Worst service and price is higher than next few shop.
Do bad job for nail. And that’s why no customers here.
Won’t come here again

I really thought I had found a new place near my new apt, but I was sadly mistaken. They had myself and friend wait for about two hours and every time we asked about getting our nails done, they came up with some excuse. They were even taking walk ins that came after us. RIDICULOUS!
They left my friend until the end. Not coming back. They didn’t do a good job on my pedicure either. Waste of three hours! Yes people that’s how’s long we were waiting.

These 5 stars are for Ivonne. Walked in today for a wax and she did a great job! Great at communicating and made the process quick and painless. She makes you feel very comfortable which is great! Will come back next time for her to do my manicure since she said she doesn’t do pedicures.

so after feeling something was not right about being charged 26 $ for a gel manicure, I called asking about the price of a gel manicure.
I was told that they were 20 $. I asked if that included taking gel polish off and they said yes!
When I shot back at them for charging me 26 $ they told me that they couldn’t find my transaction and to come down with my receipt. When I did, I was asked «what’s your problem» the second I walked in and after explaining the situation with the overcharge was told «oh.maybe they didn’t understand when you call»
REALLY???
REALLY???
they understood just fine when they charged me AND when I called — for them to play that card DISGUSTS ME!
there are plenty of salons on that street, in the area, ANYWHERE.
Not to mention then damn manicure didn’t last — I was chipping 2 days later, the tips are all split now and I had to cut them down myself to make them look somewhat decent.
The manicure was quickly done and no attention to detail was given — I have cuticle skin that should’ve been trimmed down but wasn’t.
I’m just really appalled at the service and customer service.
This used to be my go to for pedicures in the area but I WILL NEVER STEP FOOT IN THIS PLACE AGAIN!

10 stars for Kelly! She is AWESOME! My nails were done by Vivian less than 2 weeks ago, and within a week they were cracked and even chipped! I went to Kelly and I kid you not, my nails look like I got a brand new set! She is a miracle worker and I am going to stick with her faithfully from this point on! Stay AWAY from Vivian, go with Kelly!!!

Worst nail salon ever. From the second you step in they start to ask you to «choose a color choose a color». If you can’t decide within 3 seconds, don’t worry you’ll get asked to «choose a color choose a color «every 3 seconds. They are in such a rush when removing cuticles it’s almost like pulling your fingers off. No polish is applied to the rim of your nail. To make things worse the woman pushed a bottle of nail polish off to the ground but didn’t even bother to ask if it splashed on me at all.
Bottom line, DONT go.

Ivonne is absolutely the best at manis! I did try others before who are good but she really takes her time. I now only go to her. She makes it a really comfortable experience for example if I move my nail and cause a bump she’s fixes it or if I decide to change colors after she already started she does, «no problem». Professional. No faces no judgement. Love her, definitely recommend her.

Kool Nails is located in a plaza that consists of 10 other nail salons! LOL talk about competition! They have a parking lot as well as a parking structure (free).
My friend and I were just walking around the plaza and glancing at all the nail salons to compare pricing and atmosphere. We decided to choose Kool Nails because it was spacious, clean, classy décor, and the price was $ 8 for regular nails.
After we picked our colors, we were seated. My manicurist tried really hard to get my gel nails off (poor girl). My gel nails were done at a Japanese nail salon so it may be different than what she’s used to? I’m not sure. The manicurist was a young Vietnamese girl who seemed shy and speaks little English. She tried to file the gel off but was filing against by skin as well. When she was cleaning by cuticles she accidentally clipped at my flesh. I am now left with healed scars near my cuticles on both pinky fingers. It was a painful experience. Her painting skills were okay and could be improved on.
I can’t believe they even have the nerve to ask for tip.
Anyways, $ 8 is cheap and you get what you paid for. I would go to a more expensive place next time if it consists of better service, skills, and quality. I just thought I found a hidden gem because of the cheap price, but I guess not.

Kelly is amazing! She always does a great job. Come in every couple of weeks to get a pedi done.
I love coming here to relax after a long week

Nail salons are like preschools. You send your baby (you, yourself) there because of that one teacher who has earned your total trust.
That person for me is Rose at Kool Nails.
A pedicure or manicure done by Rose is not the same as the ones at any other salons. She never rushes, she takes her time to do it right. She focuses on you wholeheartedly. There are nail ladies that rush themselves and you, constantly peek at the door and eager to get the next customer while working on you… Well, we all need to find our own Rose and look no further.
Spa pedicure– $ 11.99. Can you get this price anywhere else in L.A.
Manicure– $ 8.
Also offered are waxing and facial. See photo of price list.
One hour facial is $ 35.
The salon, unlike many others, is very spacious and well lit.
Eight spa pedicure massage chairs– this is heaven with instant seduction.
There are about eight manicure desks in the middle.
–Big screen TV
–Water drinking station
–A wide range of nail colors (on two separate walls) for selection
I’ve probably been here six or seven times. I will be here many more.

This was my 2^nd time here. The first time I was charged $ 40 for a full set gel & manicure today I went in for a gel fill & I was charged $ 30! That’s how much I paid for the full set the first time! That’s ridiculous! Disappointed, she didn’t even paint them right! Never going back!