Lily Nails & Spa

This is the worst nail salon I’ve ever been to. I wouldn’t come here if someone paid me ! Such a horrible experience. Makes you wonder how they still in business.

Helen is amazing! Been following her around for years and she is just the best!

Currently waiting for 20 mins to get my nails done…
Customer service sucks, but they know how to do nails.
As of today I will have to look for another nail shop, they’re customer service needs to improve 1,000%
They are gonna end up loosing a lot of business due to it, and there’s 10 other nail shops within walking distance from this one, which seem to have better reviews…
Onto the next one.

I really liked this shop, but after my encounter with Helen I’m considering finding a new nail shop. Helen is Very rude. It’s not uncommon the Asians that do your nails talk about you in their home language but Helen’s demeanor is so rude it’s uncomfortable. Helen is so blatant about being rude the whole shop knows she’s talking bad about you. Helen is the only rude worker. But her customer service skills or people skills to say the least, are so bad it will make you not want to return. Helen rushes through doing your nails she left bumps, and they were all crooked, they were awful. When I told her I was not happy with the way she did my nails, she got combative! She raised her voice to the point she was actually yelling at me. Not only should Helen NOT work with people but she does a awful job at doing nails. Helen ruined my whole experience of what should have been a nice day of being pampered.
The Only reason I would go back to this nail shop is Victor. Victor is a very nice man, patient and he does a WONDERFUL job.

Never again coming to this place! Horrible pedicures and customer service. I walk in expecting to get a nice pedicure since I wasn’t really in need of one to begin with I figure there was no way they could mess up. Well they did. The lady I got said she was just going to file my nails and she ends up trying to cut them even smaller even after I complained. I don’t move when she’s near my toes in fear that she’ll mess up and cut me. I didn’t have to move. She ends up cutting my pinky toe cuticle and blood gets all over her hand towel. I’m in shock. She pretends that it’s not a big deal and quickly rushed to the alcohol. I yell at her NOT to put alcohol because it’s a deep cut. She puts the antibacterial yellow/​black ointment instead. I’m in obvious pain and she starts giggling. Then she tries to charge me $ 5 to exfoliate my feet??? Wth? Part of a pedicure is a foot scrub!!! I kindly deny it. Then when I feel there no way she can mess up anymore she botches up my nail color and she puts alcohol on my toe so I scream. I told her no! I walk away disgusted as she tries to keep me calm because her boss is at the front of the place. I tell the boss to charge me but she directs me back to the lady. I ask how much and she says $ 16! Wtf? $ 16 for a messed up nail job. All she did was cut back skin and pretend to file my nails? The massage chairs don’t even work like they should! NEVER COMING BACK AGAIN! Like ever. I’ve been to other nail salons where they charge you $ 14 for the spa pedicure and they pay attention to what you need and want. This place is HORRIBLE. The employees were all screaming at each other throughout my stay. Even the boss was letting them have it. In front of customers. Okay. Not professional. How can a messed up pedicure be $ 16 when a mani pedi is $ 22??? I stormed out and I do not intend on coming back ever. That lady I got had NO idea how to do a pedicure. I will post a picture of my pinky toe that got cut. Looks like a puncture hole. :(

Walked in on Sunday morning with no appointment. I was helped by victor. He was very careful with my nails. I’ve had bad experiences with other nails places who hurt your nails … So that was a plus. Prices are very reasonable compared to other places… Victor did a great job! I love my nails and will be coming back :)

Horrible service!!! Ive came here for years and they periodically make me wait 30+ mins even with an appointment, which is horrible but I continued coming here. After yesterday never again! I called and scheduled an appointment and arrived 15 mins early. I waved to amy and let the woman who asked what I needed know I had an appointment. After waiting 40 mins she came and told me she couldn’t take me today because she had another appointment, but I could come back in 2 hours!!! Ridiculous! This wasn’t the first time she has done this to me and no one else could accommodate me either. So frustrating! Save your money and go elsewhere, at least where the workers are polite!

I always come to get a manicure and pedicure because it’s inexpensive (of course depending on additional services you add, like designs). I personally come with Vicky and Amy but everyone here is very professional and I love that they take their time when they’re with a customer. Even if they have a lot of people to attend to, they don’t rush your services just to get to the next person.

One word, RUDE !!! This use to be my go to place for waxing my brows and getting a full set. But now they get busy for some reason and they wanna act like they are too good to attend you properly. Every employee gives you horrible attitude and when they are busy, they rush on you and don’t even do their job right since they see that there’s people waiting. Not right. Then now they charge you for your «supplies» for your pedi/​mani. Too much ! Go to queenys nails across at the Atlantic Times Square. Better service and cleaner place.

This place is terrible. Dirty, utensils are not sterilized. They use the SAME gel nail machine on your HANDS AND FEET. That is simply unsanitary and gross. Also, the staff talks throughout the whole time you are there. Typical nail salon where it seems like they are talking about their customers. Will not be returning here.

Nobody will ever give the most perfect eyebrows in LA! !! Lili is the best I’ve been comig here for years and told everyone i know about it! Lots of my friends and family came to her because they loved my eyebrows!
Went to Beverly Hills once payed triple the price not even close enough to her work! !!! Love Lili she’s talented :)

I am giving this place a 2 star because since it opened it has gone drastically down hill. The place is cluttered and messy. Everything looks over stocked and shoved in places (OMG the bathrm). You kinda feel like your walking around an obsticle course. I won’t get my nails done here because last time I got a nail infection, but my lady who does waxing is her and she always does a great job. When it opened this place was so clean, very well kept, and everyone is friendly and nice. When I arrived it was like I had to get someone’s attention and there were just 2 staff member sitting on the computer right in the front booths. For a Saturday around 4ish, there were only 3 people in there. No one was greeting you. You wonder why they have horrible reviews. Guess I am going to have to find a new waxing place closer to me now.

HORRIBLE SERVICE! …Helen (I guess was her name) did my full set… done in 10 minutes! No massage!! Sloppy job! Acrylic residue all over!
When I decided to change the nail color she got upset; she had only colored one nail. I asked for a manicure; forget it she ignored me!
And still wanted a tip… YEAH RIGHT!
WILL NEVER COME HERE AGAIN!!!

I just finished my first and last pedicure at this place. I am upset that the technician was so careless when doing my pedicure. First of all, she was trimming my cuticles a little too close to the nail bed. Then, she proceeded to rub a pumice-​like stone across my toe nail bed and make me bleed. I told her to stop because I was bleeding. She then was then told what to do by another technician.
To add insult to injury, she was very sloppy in applying the polish to my toes. I see polish on my cuticles on 7 out of my 10 toes.
This place gets 1 star for being relatively cheap ($ 15 for spa pedicure + $ 1 for a bag of supplies) but I will not be back.

Had a appt today at 9:30,my nail ladies show up at 10:00!!! No Apologies for being late. I work with the public, and an Apology gos a long way! To bad they dont have people skills. Disappointed!

Ask for amy !! this for 53 gel nails with 3 designs, reasonablly priced, friendly, and was done nice and fast !!

THE WAXING PLACE FROM HELL!!!
The nail services here are decent. $ 23 for a spa manicure and pedicure. They also make you purchase a nail kit for $ 1 for health and sanitation purposes. I would have given this place 3 or 3.5 stars, but a recent injury took place.
On Sun July 19, 2015, I came in for the second time to get my eyebrows and lip waxed by Kim. She did a good job the first time, but not the second. During my second visit, she was careless put hot wax over one of my red pimples above my lip, pressed a linen strip and ripped off my tiny mustache hairs. As she was doing this, she pulled out my pimple and left a hole in my skin!!!
I took excellent care of the wound for the past 2 weeks by keeping it clean, applying some Neosporin twice a day, doing acupuncture treatments twice and week and even applying scar gel to fade out the white and reddish discoloration. Even so, I think there will still be a scar left.
DO NOT GET ANY WAXING SERVICES FROM KIM. She is careless, sloppy and will cause you injury or scarring!!!

I got a mani/​pedi combo and it was pretty bad.
The water was cold, they didn’t turn on the massage chair and the lady who did my nails didn’t apply the products evenly. You can tell she was in a rush even though the place was mostly empty.

I don’t k now what happened … customer service is not great anymore!
They do not sanitize their equipment, their way of sanitizing is pour alcohol and wipe down. I rather pay more to have sanitized equipment used for any service and not get some sort of infection.
If you plan to relax during your service, FORGET IT! These ladies yap too much and are constantly playing games and watching loud videos on their phone, Not to mention, disturbing other workers while they are with other clients. I wished there was a bit more respect for the paying client.
This location was clean back in the days but, now it seems like they are lost control. I personally do not recommend this shop in its current form. I really do hope they step it up and become what they once where — a clean and professional facility.
toodles :(

I’m not a regular here so I’m quite surprised this place has a low rating. I walked in with no appointment, needed a full set. They were quick and did a great job on my nails. I didn’t ask for anything crazy. I’ve learned my lesson to keep it simple at nail salons you’re not familiar with. This place is not luxurious, if your looking for the full care package don’t come here. Get your nails and go ! Lol