Purrfect Auto Service

Not so. Purrfect service! I brought my car here to get my brakes replaced but they couldn’t get rid of the squeaking sound! And kept saying tht it was me! The way I stepped on The breaks! Never brining my car here again!

Minus 5 Stars for being so crooked.
I was here a few months ago for a smog check. They failed me and told me I had to get a bunch of parts that totaled over $ 1400 with labor. J said that I had to replace parts for my evap system in order to pass the smog. He also urged me to replace my water pump, tried to show me leaks –which I didn’t see. He also said my air filter was really dirty and had to be replaced. I needed a second opinion first.
When I drove home, I noticed they did something to my car because it was a super bumpy ride. I called to ask what they did to my car, and the manager, J, said that my idle was reset and that I would have to drive around a day to get it to ride more smoothly. Total B.S.
I went to get a second expert opinion. As luck would have it, my new mechanic used to work at Purrfect over a decade ago, and told me that was the worst place to take my car to because they just want your money and make you pay for things you don’t need.
I discovered the reason why my car originally failed the smog check was because Purrfect unplugged the evap hose, and that’s also the reason why my car was riding so bumpy. All my new mechanic did was plug the hose back in. I instantly passed the smog check, and drove home smoothly. He also inspected my water pump– NO LEAKS, and my air filter — CLEAN.
I drove back to Purrfect and told Hadeed or Hameed what happened and asked for a smog check refund. He was defensive and said it was a matter of opinion and didn’t want to give me my refund back. He asked J about it, and when I explained again to him, J was speechless. After I told H that I had evidence (pictures), H said that it would take a month for me to get a refund, since they had to go through corporate. H rudely said he didn’t need any of my information, like credit card number or invoice number, he didn’t even ask for my name. Anyway, he couldn’t wait to get rid of me, perhaps so any other customers couldn’t overhear.

Eek! 0 Stars is well deserved for not-​so-​Purrfect Auto Service, Monterey Park.
I received a coupon for $ 19.99 for a smog check. On the coupon it clearly states $ 8.25 for state certificate and extra charge for SUV. This I totally expected.
After checking trusty Unilocal,I decided to call the place to confirm an actual price. Spoke to «Hameed» on the phone whom quoted me $ 41 out the door for the smog check ($ 19.99 + $ 10 charge for SUV + $ 8.25 state certificate + tax).
Once I walked in, his attitude (and prices) changed. Keep in mind, from the time of the phone call and walking in the door was under an hour of time. So he can’t pull another trick and say it was only a morning special, or the sun was in it’s highest peak of the day which would result in a sudden rise in price.
Nope… none of those «logical» reasons. Instead, he looks out the window asks me «for the BMW? that will cost $ 59.99.»
Me: «You’re Hameed right? I spoke with you over the phone earlier. You said $ 41 with coupon»
Hameed: (looks stunned) «…well, you didn’t tell me it was a BMW. BMW’s require a special tool. BMW’s and Mercedes require a special tool for the smog check. I give you discount $ 51… the best price in town…»
Me: (irritated at his dishonesty and cut him off): «Don’t tell me that. You should have told me the price over the phone» and I walk out.
If you have plenty of time to fight for principles and give this man what he deserves, then this run down facility is for you.
My beef …
1. Smog checks for BMW’s do not require a «special tool». There is NO special tool. For ALL cars, they drive it up on the bay, plug it into a machine, and run the car. That’s it.
2. You do not reel customers in with a fake price over the phone, then raise the price in person.
3. I may be a female. Do not treat me like I’m an imbecile.
Unilocalers, search for any 5-​star smog facility and save your time. There are plenty on Unilocal

This is the worst place to get an oil change or tire rotation. The place strip the bolts while doing the tire rotation. This cause me to pay more… don’t go here for anything!!!

Went here about a week ago, had to replace my Nissan Parthinder 05’s radiator due to the radiator tends to crack & mixes coolant w/​the transmission fluid.
Justin the manager gave me a reasonable written quote for labor. Brought the parts needed & in about 3 hrs I’m ready to go. Carlos the mechanic & the other guy both are fast, friendly & efficient.

THESE GUYS ARE CROOKS AND SCAM YOU FOR YOUR MONEY!!!
I have came to this location looking to fix my check engine light. Charging me nearly 400 for labor for changing 1 part and fuel injectors. The male receptionist is a total asshole who does not care about your situation just only what he can do to JACK UP YOUR PRICE. So they said they fixed my check engine light. The week after the light popped up again telling me it was not fully fixed just did the minimum and the cheapest to fix your car basically.
I bring it back the following day, them telling me IT WAS JUST A HOSE FORGOTTEN TO BE CONNECT? After that i found it kind of fishy but i already spent money at this auto shop but that is not the worst part.
THE LIGHT TURNED BACK ON, and then wanted to charge me another 700 dollars to fix the original part causing the issue of my check engine light.
SO long story short. i came to this shop spent over 1200 dollars and my car is still not fixed and just wanted to jack up the price and get more money out of me since they know i am just a college student who really does not know everything about cars.
I DO NOT RECOMMEND THIS PLACE TO ANYBODY. BUNCH OF THIEVES AND CROOKS WHO DID NOT WANT TO TELL ME THE OTHER PARTS THAT NEEDED TO BE REPLACED UNLESS I PAID ANOTHER 40 DOLLARS FOR THE CHECK ENGINE LIGHT AFTER MY 4TH TIME BACK AT THIS AUTO SHOP.
Male Asian receptionist, makes it uncomfortable to ask questions about your car and just rolls eye and looks at his cell phone while you talk to him. The manager does not care what the situation is and just told me to get a 2^nd mechanics opinion and come back with the extra 700 dollars to «officially» fix my car.

This place is a total scam! HAMEED the owner is a CROOK!!!
My dad’s car was making a noise so he went to the closest place he saw. HAMEED told my dad someone had stolen his catalytic converter. He called me so I ran over there. HAMEED quoted us $ 750 for a new Toyota catalytic converter. Pretty pricy so I asked him if there was an aftermarket product available. He said there was & it cost $ 350 but that it wouldn’t pass smog, so he really left us no choice. We had to get the Toyota catalytic converter.
Long story short… car was there for a week. They kept saying the part didn’t come in. Had a bad feeling about it! Turns out I was right! They used an aftermarket product but charged us for a Toyota one. TOTAL CROOKS!!!
DO NOT come here unless you want to get ripped off!!!

I drive 60 miles to come here but ONLY when JUSTIN is there. I used to live nearby, but for the last 6 years have been making the long drive as it is a gem to find someone I can fully trust. I can’t speak for the other people there, I just know that for the last 10 years or so, Justin has always been extremely honest, and trustworthy. Letting me know what is more important to do, and what can wait, so I don’t drop money on things the car doesn’t absolutely need. I never feel pressured to do any service to my car. (And I have dealt with many other auto people who seem to see a woman and pressure me to all kinds of unnecessary expensive auto work). But the proof is in the pudding … My multiple vehicles have never had any breakdowns or problems for 10+ years, which shows that it’s being taking care of correctly. The auto technicians must be doing good work too!

Bought my 2004 Suburban 2 years ago, and began to bring it to them. Started with Transmission Flush, Brake Fluid Replacement, Power Steering Flush and Fluid Replacement, Radiator Flush, Spark Plug Replacement, Fuel Injector Cleaning and Fuel Filter Replacement. ALL GOOD! Always has a recommendation (as most shops do) but, me being very tech savvy I do know my cars… and you know what, every time he was spot on. Seems like you don’t need what he recommends BUT, I ignored one of his recommendations once and low and behold I drove off after a spark plug replacement and fuel injector cleaning and check this out, He said I should change the spark plug cables that they were shot, the mechanic advised me the same as well but I said naw they are good don’t worry about them and drove off. My truck began to idle terribly so I took it back they said told you it’s the cables, they were about to close so I sped off to the dealer asked them what was wrong they said THE EXACT SAME THING! I purchased the cables from the dealer installed them myself and WALLA! Truck started purring like a kitten. I have done all my maintenance here, and though at times it does seem a bit pricey at times I trust them with my truck and It runs like a champ, I HIGHLY RECOMMENDED THIS SHOP. They always have me out within an hours time and I wouldn’t take it any where else. Forget what these people say about him being a crook, yeah it is pricey BUT if you think about it the hourly rate for mechanics are $ 60 to $ 80 and hour, parts are ALWAYS marked up at a shop so why complain, do the work yourself if you can’t pay for your car or truck to get done right. The mechanics know what they are doing and they have not lied to me one time. Great place, A+++++

Ok so I had been calling around for almost a week trying to get the best deal in town for an oil change. Keep in mind I have a Mercedes ML430. So everywhere I called was $ 130 -$ 180. FINALLY I came across Purrfect Auto. The cheapest I had heard all week $ 89. Not only did I get a good deal the customer service was like heaven. I was offered coffee water tv are u ok’s. I mean the best. I will definitely be coming back for future services. Thanks to the Purrfect Auto team

The smog check coupon is 19 bucks from the penny saver. Total cost was 35.95 with all the added fee. The guy try to sell me a full injection cleaning, which not needed. I should of went to a closer place for 35 bucks

I have been going to Purrfect Auto in Monterey, Park, CA for 10 years now (626) 576‑4830. Ameed, the owner has treated me always wwith professionalism and a caring attitude. I couldn’t ask for more. Justin, the Office Manager is extremely knowledgeable and caring and makes sure I get the best possible service. I wouldn’t know what I would have done without him all theses years. I’m fortunate to have such a reliable and responsible team to work with. It’s hard to find mechanics that you trust and that will take such good care of you.

This place is a total scam. I pulled up at around 530 and inquired about an oil change only since I have my own filter and oil. He quoted me $ 20 and told me to come back the following morning since they’re closing. I proceeded and came back next morning. Upon being rung up, he told me to put in my pin. I looked at it and saw $ 25.00, I was like WTF? He clearly quoted me $ 20 for the oil change. He tried to pull a fast one making excuses by saying that they had to do an extra step, blah blah… I was like, really tho bro? He also argued with me. I told him that im not paying you $ 25. I understand that it’s only $ 5 but it’s the principle that really matters. I believe his name is eric or something. that guy is horrible. he will try to rip you off! Mahfukkah trying to steal my money and sh*t…I ain’t playing that! LOL

it’s true what everyone is saying, don’t trust them especially the manager who tries ripping you off and adding stuff you don’t need to the bill! A basic oil change can easily turn into a nightmare and it’s not worth the headache! There is a reason why they don’t have a lot of business!

Be careful with the manager. He is a crook and will keep charging you for things that add up. I went in for an $ 12.99 oil change and he said it will be 30 minute wait. Then he noticed my a/​c wasn’t working so he said we can check for $ 20, then after they put freon in the a/​c system he charged me another $ 40 for the freon. Problem not fixed. So he had the mechanic inspect it further without my permission to find out the problem. I was here 2 hours before talking to the mechanic directly and finding out he didn’t know he was to do an oil change and I had also told him even if he found the a/​c problem I wasn’t going to pay for it to be fixed and that I was here for a simple change. So long story short, the mechanics are good and knowledgable but the manager is a crook. He will find a way to make you pay a little more than what you plan. At the end I paid basically $ 40 for an oil change because the a/​c still doesn’t work. DO NOT GO HERE OR YOU WILL REGRET IT!!!

I called in for the pricing to get the smog check done which is $ 40 & took about 20 min according to them. I went there around 11:30 on Saturday and told them that I called in early regarding about the smog check that need to be done. Right away, the front desk passed my DMV paper work to the technician. And then, they started working on my car in less than a minutes. I didn’t even realized the time flew by since i was chating with the front desk personal which happens to be one of the owners of their chain stores. About 11:50, the technician came in & even recommended a couple of services for my car. I had other arrangements on that day so I just did my smog check. Somg check service cost $ 40 and took 20 mins as they said. They are very helpful & definitely be back for more services in the near future.

This guy is a crook. I accidentally put too much oil in my car. I didn’t want my car to exploded from too much oil so I went here since it was right around the corner.
I told him of my situation. I said All i need is to dump the oil. i already have spare oil in my car already. The only thing i need done is to just dump it out.
He has a sign outside his door saying. oil change for 19.99. Doing an oil change would require a filter too. I didn’t even need my filter to be replaced. So I figure just dumping the oil out of my car cannot cost more than 19.99.
The guy then started telling me. ok we can do it for 20 dollars, 5 dollars for oil disposal, 5 dollars for skid fee.
I was like WTF… you are just simply jacking up the price because you know i’m desperate.
Because I didn’t want to drive my car any further, I had to pay this crook.

My car is getting repaired at this very minute and I know for a fact I’m getting ripped off. $ 600 for front brakes and $ 400 for alternator!!! Wtf. I only agreed to it because my husband didn’t want to go somewhere else. Taking this as an expensive lesson. DO NOT TAKE YOUR CAR HERE!!!

Please heed this warning, DO NOT GO HERE you will get ripped off!
I went here to change the valve on one of my wheels because I was rolling on a flat. One of the workers «recommended» that I had to replace all the valves on my tires plus balancing. So he took me inside to speak to the manager. The manager quoted me $ 190! Are you effin serious?!? I told him that I have to see first because I don’t have that money on me.
Then when I was about to leave, he asks «how much do you want to pay for it?»
Instead of dealing with the negotiation, I went to R & S auto shop in San Gabriel.
I should have came here in the first place !! The HONEST mechanic told me that the tire was ripped from the rubbing against the rim during the flat and told me to go to this CHEAP tire shop! He also told me I didn’t have to replace the valves on the rest on my wheels.
I paid $ 25 total for really good tires, mounting, and new valve. Happy camper alert!
Man I just saved myself $ 165, and you can do the same by avoiding this place.

Got my grls car fixed n they were very honest n thorough! And they showed me the prob instead of just tellin me!
They even built something to protect the condensor so it doesnt happen again…
Def recommend it! Talk to the guy justin… Very honest…