Bay Brakes Automotive and Tires

The Guys at Bay Brakes could not have been more friendly and helpful. My sweet little «Jubilee» the Civic, was way overdue for her bi-​annual oil change. I have babied her a little too long within the nurturing arms of the Honda Dealership where I lived close to previously.
Now we were in a newer area and feeling a little uneasy. I found Bay Brakes on Unilocal and saw they had exceptional reviews. My Jubilee couldn’t have been in better hands. There are a few critical professions that a woman might pledge her undying loyalty to and a good automotive repair shop is one of them. (A good Gyno, Dentist, Hair Stylist, and Massage therapist come in close seconds!)
If they treat her right, don’t over charge or attempt to up sell her repairs she doesn’t need, she may be a customer for life.
I was treated with respect, my car was ready in under 45 minutes, and they checked the tires to see about tread wear and if they were ready to be rotated. The price was very reasonable, and my Jubilee was quite thrilled to be taken care of.

I didn’t even know I was capable of loving an auto shop, but I am totally smitten with this place! Being a single woman with ZERO car knowledge, I always despised getting my oil changed at those ‘other’ places. I would leave there feeling depressed, with a list of things my car needed and I was never sure if I REALLY needed it or if they were just selling me overpriced maintenance work. Randy gets me in quickly, goes way above and beyond what I come in to have fixed, and usually checks over my entire car… For NO additional costs. He talks to me with respect and considers my budget when figuring out what work needs to be done first. I wonder if there is an option on Facebook to change your status to: In A Relationship With An Auto Shop.

I had an oil change and tire rotation done here. Very friendly and fast service. I highly recommend going here!

I found this place because I’m new to the area and Unilocal is a great resource. Well, Unilocal did not let me down! Randy & his son more than took care of my vehicle today. I got to my appointment about 15 minutes late, was stressed & worried I might get told I need a million other things done to my vehicle. Nope, Randy had sent me a quote & was true to that & my car is better than ever. I will be going for all my car needs. Thank you!

This is THE place to go if you need work done on your car! I was somewhat new to the area and needed brake work and a new clutch. I’m always skeptical about the «suggested» work needed and prices because I grew up being spoiled with a personal mechanic, my dad. Now living thousands of miles from him, though, I was so thankful to find this shop! Not only is there honesty, no games, and great prices, but you’re also treated with a friendly, respectful attitude. Randy went out of his way to accommodate me with my busy work schedule, too. I recommend this place to everyone! They really know their stuff and they’re not out to pull a fast one on you!

Wow, what can i say about Randy. Great guy, very helpful and informative. I bought one of those discount oil cards, ever since then I have been bringing my jeep to his shop for everything else! I have a lifted 2000 Jeep Cherokee Sport that I used to take off roading (to places it wasn’t meant to go) I have put this truck through the ringer. I brought my jeep in to have the brakes done and asked Randy to look into a few other things. The back of my jeep was no longer opening, he fully rebuilt the latch from scratch saving me $ 200 on a part and only charging me for the labor. All while taking care of other little problems I was unaware of. I will continue to take my Jeep to Randy until I upgrade to new car which I will also bring to his shop. Like I said in the beginning he’s a great guy with an awesome staff and a very ethical business. Cheers Mate!

I’m a single mom with one vehicle. Unfortunately I noticed that some thing was leaking under my suv… took it over to bay brakes to have it checked out and sure enough I had some thing leaking… turns out to be my water pump… so I thought o man ima have to rent a car to get me around for a few days till my car gets fixed… they were super nice and have great customer service… Randy helped me out and gave me some piece of mind when he said «we can have ur car ready by the end of the day»… Wow… I was so greatful… didn’t have to rent a car! Yay… bottom line highly recommend this place… thanks again!!!

I was leaving for a trip last minute and needed to get squeezed in for an oil change with basically no notice — They managed to get me in and out with plenty of time to spare. Great service, great prices. I will be coming back for sure.

I requested service via online for an oil change and tire rotation having driven my car cross country recently. Randy immediately got back to me that he could fit me in the day and time I requested (which was only a little over 24 hours from when I requested it. When I showed up he was courteous and let me know it would take about an hour. I told him I was in no hurry and left to walk around town (convenient area to grab a bit and enjoy the scenery). My car was done on time and at a great price! Very professional, I will be back for more service in the future!

This place is the best. I was having weird braking noises on a long road trip from the east coast and came in looking for a diagnosis. Randy found it quickly (broken parking brake on one side), got rid of the parts making the noise, and sent me on my way, no charge.
Honest, no BS, no selling me things I don’t need, excellent service.

I recently moved in to the area and needed an oil change. I have to say, I’m thrilled I moved here because it brought me to Bay Brakes and Randy! I was in and out in under an hour, and they actually apologized for the wait! Any other place I have gone have been a two or three hour wait with no acknowledgement whatsoever. The price is very reasonable and the service is impeccable; it’s safe to say, I have found my cars doctor

We were on vacation from San Diego and had some horrible brake noise after driving through Big Sur. They got us in right away, diagnosed the problem (brake dust on new pads) and got us back on the road free of charge. Great people and business!

We are on Holiday, heading to Monterey, when I heard a noise on the freeway. I pulled off in Seaside, and my left rear wheel was locked up. Just had the brakes done at home, 2 weeks prior. I’m from Fairfield, and knew no one! Asked a couple of locals. and they recommended Bay Breaks, and to ask for Randy. AAA towed me there, I spoke with Randy, he said, «Go ahead to your hotel, and enjoy yourselves»! I will take care of this, and have you back on the road today, or tomorrow. He called with what I needed, and the cost. True to his word, got the call the next day, because he needed parts, and would only original parts, not aftermarket, went to the shop, my Escalade was ready! Randy went above and beyond, to make this happen! He even inspected my other brakes in order to ensure our safety. He made recommendations for future repairs, and we were on the road to The 17 Mile Drive!
I can’t say enough in words, how much I appreciate what he did for us. I am much obliged!

Was looking for a good local auto repair shop in Monterey and decided to give this place a try after reading its perfect Unilocal reviews. Came in several times over the past few months for small repairs and always received amazing customer care and professional service at reasonable price. I’m in here today for oil change and it’s only $ 35ish for oil change, fluids check plus tire rotation!

Very professional great prices can’t speak highly enough about this location I am recommending my family and friends

Took my 2005 Ford Escape in for brake repairs. The brakes were making a strange sound. Randy gave me a call and explained the problem and suggested needed repairs. The work was done as described, quickly, and at a fair price. Highly recommended.

We had a wonderful experience getting our brakes replaced. Randy was incredibly helpful and we feel we got a great deal. Would definitely recommend!

Best customer service! I was on my way to a local graduation, had a mishap that resulted in my front spoiler dragging beneath my car. I randomly pulled into Bay Brakes. Randy greeted me with a friendly smile and assured me all would be well. Within a short period of time, he cured my car ills, (very graciously as a courtesy) and I made it to the graduation on time! RANDY, YOU ARE MY HERO! Thank you so much! I highly recommend Bay Brakes!
Deborah

Took my SUV in for a brake inspection at 9am. Also, asked for priced on a tune-​up and new battery. Once I had talked to Randy and heard the price, I told him to go ahead with the rear brakes, tune-​up and battery replacement. I had my vehicle back with all the work done at 1pm. And, it was about $ 75-​$ 100 less than what Randy originally quoted me. I felt really good leaving his shop! He was honest, didn’t pressure me and the work was done right. I would highly recommend Randy and the guys at Bay Brakes!!!

Excellent prices and great service. Thank you Randy. Had oil and transmission oil done here. Randy is honest and a nice feller too.