Doctors On Duty

If you find yourself in Monterey on a Saturday morning with an intense ear infection, I suggest you «roll» on over to see my new friend Dr. Gustavo Diaz at Doctors On Duty on Lighthouse Ave.
The doc and his staff do a great job, they earned my recommendation.

Dr Margret Gold is a wonderful doctor! She would be my choice of a primary care. She knew exactly what was the matter and gave excellent instructions for cure. Very knowledgable. excellent bedside manner. a truly caring physician! I was so fortunate to receive care from her. Can’t thank her enough.

This is my new go to Urgent Care place. Took my teenage son here for stitches around 7:30 p.m. on Monday night after he cut his toe while skimboarding at Carmel beach. They immediately took us into an exam room (wetsuit and all) and began working on him. So very professional in every way. We had to return the next day to have the wound cleaned and rebandaged. It was so easy to go to their website and make an appt. for that visit. Once we arrived we checked in and immediately went back into an exam room and met with the Doctor. I’m not sure why such bad reviews, but you really need to reconsider this office if you need to be seen by a doctor and awesome staff.

Was here from out of town and had tried multiple offices as I needed to have a minor surgical procedure performed. Entire office was pleasant, knowledgeable, and efficient. Was referred from the marina office who was horrible in terms of service. I would recommend the Monterey office hands down. Dr. Prysi was very friendly and sensitive to the procedure I needed done. Made me feel comfortable and completed procedure quickly and efficiently.

Came here with my 2 yr old, after she fell while running on the pier. They were all really nice and the doctor saw us in less than 30 mins .Both the nurse and the doctor were so sweet with my daughter that I was surprised. Our experience with urgent care facilities have not always been the best, and being away from home on vacation and needing one, was scary. So I’m really glad we found this place!

I called and they said it was an hour wait so I checked in online at 9:10, it’s now 11:20 and people that walked in after us have been seen before us. They said these people had checked in online too but on the board it said they were «walk ins» and I was sitting here when they walked in and said they don’t have an appointment, so do me a favor and don’t lie to me! Seriously, if my kid didn’t have a 101 fever and a hard time swallowing I would walk OUT! To top it off, when we finally got called back, we were left waiting in the exam room for over 40 minutes.
I get it’s a Sunday but since you are the only place open besides the hospital, understand you will be busy and schedule accordingly!
I will say the nurses were very understanding when my kid didn’t want to get his throat swabbed (that alone was a 30 minute ordeal) so I appreciate their patience which is why they are getting 2 stars instead of only 1.

Love Dr. Prysi. Took great care of me.

I have never had problems with this doctors office in the 19 years I had been coming here until the past couple months. Today’s visit was literally one from hell. I came in at 10AM as a walk in. The wait said it was 3 hours long and when I learned this I asked if I could be called when my name was next on the list. No problem. I was called back to the office at 1PM and was there within 20 minutes of the phone call. I then sat for hour while I watched four people go in front of me. What in the world is the point of having a call back system when it isn’t accurate at all? I missed two classes and was late to work because of the inaccurate wait system this facility has in place. The office was much better before that damned wait list system.
UPDATE: Katie from the office left a very nice message on my home answering machine apologizing for the long wait, explained that the wait system still has some kinks that need to be worked out and wished to make everything right. Katie, your phone call lessened the negative impact of the visit and I hope the wait system is worked out soon.

Very disappointing. A veeeeeery long wait. A very nervous doctor. Why make a solution into a problem? The paperwork is excellent. However, the doctor functions on «suspicious». We left still feeling it was a waste of a visit. Who’d a thunk?

Called about 11:30 am and spoke with someone with my concern that if I get there at 5:30 (they close at 6pm) that I would be ok to see a Dr. The man on the phone said not a problem. They were the only ones open at this time on a Sat and i didn’t get off work until 5pm and I wanted to make sure I could be seen by a Dr before I left on vacation early in the morning. So I drive all the way from Carmel and I go up to the desk and they say they are not taking patients at this time. The Dr is seeing his last patients. I told her I spoken with someone (and I gave her the exact time at 11:37am) and that he explained it wouldn’t be an issue. She then asked if I had made an appointment on line and I said no… the guy when I called didn’t mention anything about having to make an appointment??? And he said it wouldn’t be a problem! I asked the lady if they could make an exception since I was given wrong information. And she asked the Dr and he said «No».
So I proceeded to walk out the door and two ladies come in to check in and I asked «so you are still taking patients?» «Yes, but we can’t see you.»
Geez. Don’t go here unless it’s an absolute last resort. Now I have a pay thru the nose and go to ER.
Ugh…
Train your employers to give the correct information or at least make an exception for someone who was given the wrong information given that you were still open for another 30 minutes.

Sadly I forgot the name of the doctor I saw here but he was extremely rude (which is especially awful when you are sick) I will never ever go back here because of fear that I may see him again.

terrible service, front desk lied about wait. only had one doc working but when i finnaly got in he was really good in evaluating and the xray tech was good also. Front desk staff were pretty poor at customer service

Doctors on duty was very professional, Dr. Diaz was AMAZING. He answered all my question and took care of my problem. The timely manner in which they took care of me was unreal. Recommended highly.
David Smith

This place they call «urgent care» needs to be shut down. Our toddler was constantly vomitting so I called them to ask if they offer care for 2 yr olds. They said yes.
So we brought our sick son here, filled out the paperwork, gave them our insurance card and waited… and waited. We waited nearly an hour (which felt like an eternity with a sick baby). It was 6pm and they were closing, turning sick people away. We were the only (and next) ones left in the waiting room.
The front desk assistant then tells me that the doctor won’t see our son because he’s vomitting. She recommended we take him to the emergency room at the hospital.
WTF?! I’ve never wanted to hurt someone as badly as I wanted to hurt her. She was completely unapologetic and emotionless. The real reason why they didn’t want to see our sick son was probably because we were standing in the way between them and dinner.
This business needs to be shut down. It’s an insult to other medical professionals to call yourselves doctors.

Nothing special but had a severe ear infection, they got me in to the doc within 15 minutes. If you’re looking for pain meds or stuff like that this is not your place, the doc you could tell was anti all that stuff. But that’s ok because she was able to diagnose me, gave me antibiotics and an NSAID and I was out in under 35 minutes. Plus CVS is right down the street!

First time visit doctor on duty I have appointment at 12 and they are called my name by 2 pm. Why I need appointment For !!! And the nurse make a mistake for blood test

First time visiting this clinic. Staff was friendly. The whole staff showed a sense of urgency. I was glad they have their own parking for patients in the back, made it very convenient since they are located in a bust street.
Office hours are very convenient!

First time to this location. Only needed some meds prior to travel abroad but dreaded the busier office across town. Quaint office near PG that makes parking a tad challenging but the wait time was significantly shorter. Staff was courteous and will visit this location in the future.

Came in as a walk in at 8:45 on a Friday and was seen by Dr. Prysi at 9:45. I had a simple problem and received the solution I was looking for. Dr. Prysi was nice and I appreciated his professionalism. Thank you Dr. On Duty

WARNING! The absolute worst excuse for a medical office on the entire Peninsula. The blond girl who is the physician’s assistant here is the most incompetent nimrod on the planet. I recently took my very sick husband here with symptoms of a fever of 102.1, chills, and body aches. She said it looks like the flu, over the counter medicine should do the trick. I came back with, could this be H1N1 and should he be swabbed and get Tamiflu. She said that there were no outbreaks in Monterey County and that she was not concerned. I also told her that we had been traveling for the past 48 hours and had been in 3 different airports and on 4 different airplanes so the fact that there was not an outbreak in our area meant nothing as we could have picked something up when we were traveling. She still assured me that NyQuil and other over the counter medicines were suffice.
Well, here my husband and I are 4 days later and still feeling VERY sick (yes I am now sick). And what do I see on the news this morning…3 cases of H1N1 in the Monterey County area. Hmmmm bitch better recognize. This is how pandemic’s start. Ignorant people who are not even trying to be proactive with stopping something before it starts.
This woman could be the reason the H1N1 has made it to the Monterey Peninsula. She should be fired and that establishment should be carefully watched with regards to it’s medical practices.