Face First Laser Clinic

I have been having Botox for well over 10 years and being in the beauty industry for 20+ years, I know what I’m talking about. I initially saw Paulette for my first treatment and was really happy with my results. My next visit did not go as well. I paid substantially more than the previous time and thought I must of had more units than the previous time. After 2 weeks I saw no difference and considering the amount of money I had already spent I was not happy and told Paulette when I went in for a follow up appointment. I felt she totally minimized what I was telling her and long story short, she said I have extremely strong muscles (apparently these strong muscles developed in the last few months) since my last Botox treatment. I asked her about the price I paid being substantially more and she said there had been a price increase. She said she would do a touch up and told me the cost. Never before have I been charged for a touch up at other clinics but I went ahead and paid hoping I would get the results. NO!!! Still no difference. I received a call from the receptionist a week later asking if I was happy with the results, I told her definitely not. I was so unhappy with the results more so because I had by now paid out such alot of money. I was scheduled an appointment with Joanne so that she could see what I was complaining about. She was quite non committal with what I was trying to tell her but eventually agreed to redo my Botox at no charge. She marked the areas to be treated and I told her I didn’t want my eyelids to collapse, she assured me it would not happen as she would not inject me too close to my brows. 3 days later my eyelids and brows have collapsed. I have had so many clients and friends asking me what is wrong (not knowing it is Botox) because I look so sad, my eyelids were drooping. By this stage I’m fuming and really upset. I went back today so Joanne could do a follow up. She first of all minimized what I was saying and said it looks «lovely», then she said it was because of the previous Botox and the additional she had given me 2 weeks prior and this is now the result. I reminded her that I specifically said I did not want my brows to collapse and she informed me she had no way of knowing this would happen. I disagree, as a professional, she should know by what was previously administered and the areas that were treated, where not to inject. I have a few friends in the same industry and they are astonished by my experience. I have referred numerous clients to this practice and now feel my reputation will suffer should they have the same experience as me. As it is, one of them had a similar experience in the same clinic a while back, she happened to be one of my clients who asked me if I was upset about something because I looked sad. I said no and told her about my experience, hers was so similar. I will never return to this clinic neither will I refer anyone again.

My wife is a former aesthetician and very particular about what services she receives and who performs them.
She received the HydraFacial today with Kimberly and was blown away!
Kimberly was kind, knowledgable, easy to communicate with, professional and accommodating. We can’t say enough about her. Kimberly is the reason she booked with Face First. Kimberly represents the profession well both at the clinic and in the community. I highly recommend her.
The facility itself was clean and roomy with high vaulted ceilings and lots of windows, we felt very relaxed there.
Booking an appointment was easy and they had plenty of parking too. We look forward to our next appointment.

Had my consultation with Paulette today, and it was awesome! She is extremely knowledgable about skin care. Very professional! Not pushy! She even sent me away with some sun screen samples and Clarisonic brush head! Going back for my peel and facial next week!

Everyone on the Face First team is wonderful, especially Lori. After moving to the area from San Francisco, I was a bit skeptical trying a new office. She immediately put me at ease during my first visit. Lori has done a wonderful job with my RevLite laser treatments and she has also worked with me to develop an entire plan of care. Also, she stays educated on the latest products in the market, so that I know I am receiving a high standard of care. A big ‘Thank You’ to Lori and Face First for helping me look and feel my best!

Paulette was the first assistant I saw and I was very pleased with her level of care. However, subsequently, it was impossible to get an appointment with her as she only works 2 days a week. I eventually resorted to another assistant and was very, very unhappy. Not only had the price increased but she did not follow the placements of Paulette, which was specifically requested. Hence, saggy eyelids and forehead creases immediately — plus I have an injection mark right between my eyebrows. They were less than accommodating regarding this total failure. They were unwilling to even attempt to mitigate the issues or even apologize. I simply got a statement that in a couple of months it would wear off!!! I will never return to this business again.
My star rating would have been 1 if not for the expertise of Paulette at the initial visit.

Just left the office and I could not be more happy with my experience! All the girls were super sweet and accommodating I will definitely be back =) THANK YOU!

Joanne has been a dear friend for many years! Her salon is the best on the Monterey Peninsula! She knows what she is doing and is very thoughtful and professional with her clients. My daughter also sees her and loves her. Joanne has a wonderful staff that truly cares about each person that walks through the door. Not only– that she always makes me laugh while I am there… I highly recommend her!

We had an appointment set for 4 weeks with a client of mine to consult with Joanne. After Dr Bednar leaving Carmel for NC. I discussed with her we wanted to see her work with Botox and Juvederm. Our group wanted to send many clients her way if the work was close to what we were loving of Bednars. We waited the entire 4 weeks for the appointment, the night before the appointment it was cancelled. No reason given except they could not fill our request. Odd and not Profesional. At least let us know right away, not make us wait the 4 weeks. Wow.

amazing !!!

I am so lucky I found this place!
I see Stacy for my tattoo removal, Lori for my Laser Hai Removal and Botox and Paulette or Joanne for my Lip Injections and Revlite Skin Rejuvenation. I have to say that they are ALL incredibly kind, knowledable, and dedicated to my needs. I’ve already seen amazing results in two treatments on my tattoo removal and 3 of my laser hair removal and I’ve always loved my Botox and lips. The ambiance is comfortable and relaxing. Front desk is exceptionally accomidating especially Caitlin. I really feel «at home» when I go in. Recommend this place to all my friends and family and anyone that wants great results from a very friendly and talented staff.

To begin with the whole staff is wonderful! They are all so knowledgable and welcoming. I have been treated by both Paulette and Stacy and have nothing but great things to say about both of them. They made me feel extremely comfortable given I have a fear of needles and the results were fabulous! Very happy with the outcome and would recommend Face First to everyone!

When looking for a friendly, professional respectful and, compassionate office to get the latest hot off the press facial fillers, laser treatments, Anti Aging skin care lines, Cool Sculpting and, special promotions, visit Face First Laser Clinic. My skin looks and feels amazing as a 50+ female. The staff makes my experience positive and relaxing. The nurses are extremely knowledgeable about the latest treatments and, will listen but, will also honestly advise you of what will benefit your skin the most so you can have a natural and refreshed look and glow. Book your appointment now!
Becky Lai, satisfied client.

Face First and all it’s staff are the best! Everyone is so friendly and very caring. I’ve been going there approximately 2 years having a variety if treatments. The location is near the ocean, so the views are beautiful. Ask for Stacy!

Awesome work, so says my mother. She’ll be going there again. She has spent the last few years searching for a clinic that could offer affordable aesthetics/​cosmetic treatments. She finally found Face First which has totally satisfied her from the start. Thank you for your great service and please keep up your supreme quality of work. Also, you can’t beat the view… beautiful ocean view.

I had my first consultation today with Lori. She is a RN with her BSN I was thoroughly impressed with the amount of time she spent with me listening to my concerns and my past not so pleasant laser hair removal experiences. Lori was pleasant, knowledgable and I felt really comfortable with her. Mia is the receptionist and she is a doll, she was able to squeeze me in with Lori when the nurse I had originally had an appointment with had to reschedule. Not only did she get me in on the same day but at an earlier time. Parking can be tricky since it is metered, Mia ran out and put a few more quarters in for me. I’m really looking forward to starting treatments with face first. Beautiful office, great ocean view, cute hobo brand bags for sale and they also carry a variety of impressive skin care products such as obaji and skinmedica.

At first it seemed great — then NOT great.
Hair removal 3 treatments, very, very little difference and total regrowth after only about 6 months. I have a feeling it didn’t get the roots at all. I have an alabaster complexion and almost black medium weight hair. A perfect combination for hair removal. I’m now having to go somewhere else and pay all over again. and its not cheap.
Did a treatment and I ended up with vivid purple bruises & burns (a known treatment possibility) on the tops of both my cheeks. Problem wasn’t the work. It’s that no one told me about the possibility beforehand. I was shocked and terrified that it would be permanent discoloration. I had to go to work every day for weeks and an event with these bruises that no amount of makeup would cover.

Joanne and her staff are amazing! Joanne works with precision, care and is extremely knowledgeable. Smart as a whip. I had the fillers and botox treatments — both. Their work is an art form. I just moved to the area and needed to land my first job in a new industry and was hoping the results would provide that extra boost of confidence I was looking for. It did and I got a great job to boot. So great to have this place — it was lovely, enjoyable and well worth it!

Stacy is amazing and did an incredible job with Voluma and Juvederm injections for me that erased years from my appearance. Beautiful and comfortable offices with an incredible ocean view. Lots of wonderful loving care given here !!!

I wish I could remember the nurse’s name because she is awesome! I got ppx acne/​discoloration laser treatments. They were $ 150 each and I got 4. Very few places in the area have this type of laser (and I specifically wanted THIS treatment), and none offer specials on them so I paid full price (!!). I was not dissatisfied at all.
First, the laser actually works. It is not extremely painful, but even if it was — it works!!! It reduced my acne and made a significant improvement in the dark marks left behind from a history of picking at my skin (im halle berry complexion). I didn’t change a single thing about my Skincare routine and the results were awesome. I did experience some mild burning in some spots (after 2^nd and subsequent treatments, because I’d forget to mention them when the nurse asked if I had any affects from the prior session before she increased the strength of the laser.

Joanne is one of the most loving and caring people I know, and I would never let anyone else handle my skincare needs (I live in Los Angeles). From hair removal, to facial treatments this is the only place I go to!
She also has a large selection of skincare products, so you are able to walk out the door with cleanser, toner, and moisturizer.
Stacy has also done some work on me, I cannot speak highly enough of the staff at Face First.