Hertz Rent A Car

Got got a vehicle from Sacramento to come to Monterey. The vehicle didn’t feel safe so I came to this location to switch out my car. The lady who helped me her name was Star she was very very kind and professional. She switched out my vehicle within less than three minutes and I was on the road again. The gentleman who collects the vehicles named Gary was very kind had a wonderful smile on his face and was very friendly. I recommend this Hertz at all times in Monterey very very professional. Thanks for the hospitality.

I have always been pleased with the service from Hertz! I always order my car thru Priceline which offers the best daily rate but once I’m at the Monterey airport counter, I’m always offered an upgrade. Even the upgrade is an incredible deal! The cars and always clean, fully fueled and ready for my arrival. The staff is great also! I will continue to rent from Hertz, great job!

Last Friday (July 24^th) I decided to rent a car through Hotwire. I paid for 3 days and thought I was getting a good deal. I picked up the car at 3:30pm and the girl at the counter (can’t remember the name) informed me the reservation they received was only for 2 days so I had to pay for 5 hrs extra if I was not returning the car Sunday before 3:30pm. I showed her my confirmation email and explained that NO my reservation was for 3 days since we were not coming back until about 7−8pm. She said I needed to contact Hotwire which I didn’t have time to do and decided I would deal with it later. Big mistake! Upon my return the girl at the counter (Star) was much less helpful and told me she couldn’t change anything but she wouldn’t process a payment until her manager had taken a look and called me Monday morning. Well no call from the manager Monday, Tuesday or Wednesday. Feed up I called this morning and the manager refused to talk to me, I checked my credit card statement and they had finalize the extra charge without calling back. Star informed me I had to contact Hotwire which I did (another nightmare) because there was nothing they could. I understand «mistakes» happen when using a 3^rd party to book but what really pisses me off is the unwillingness from the manager and staff to help me out. I will never rent from this company again and as a hospitality employee I will never refer my guests there. HORRIBLE experience with Hertz and Hotwire!

«This hertz place is not professional at all» not trust worthy place to rent a car. I left my valentine radar inside a vehicle I rented, I left that same day for camp wheres no reception to call them back for 3 days. 3days later I called them and told them I had left my radar in the car I rented, the lady told me that no radar was left! Which is a lie, I know I left it in there. I would think this place of business would have a curtesy to save your items and return them to their owners.

Last Friday (kicking off Memorial Day weekend), my fiancé and I picked up a car from the Monterey Airport location. We were driving down to Big Bear and wanted to save the miles and wear on our vehicle. Getting the car went smoothly and we hit the road with no incident.
About an hour and a half into our drive the electric dashboard started to stutter and a service notification came on. We called the Monterey location we rented the vehicle from and spoke to an associate named Star. She then told us that we should definitely swap the vehicle out at the nearest Hertz location– which was San Luis Obispo Airport.
We called the location to make sure they had a vehicle for us, but only managed to reach a voicemail. We arrived at San Luis Obispo Airport Hertz and were told they weren’t «corporate» and that they couldn’t help us. We headed back to the car, which we weren’t sure was safe to drive, and got back on the phone with the Monterey location.
Hertz then asked us where we were headed and how many miles away it was. They then proceeded to tell us that the car was probably safe to drive. To say we weren’t comfortable with their flippancy is an understatement. They then told us that if we wanted to try, we could head to Santa Barbara Airport and see if they have any cars for us. We asked Hertz Monterey to arrange a car for us; we didn’t want to go out of our way again and get denied at the counter. They said they would do what they could and call us back. They called back 10 minutes later and told us that the car we were in was definitely safe to drive and when we asked how they determined that, they, out of the blue, cited a mechanic’s note.
We decided to call Santa Barbara Hertz and fill them in on our situation. They only seemed to care about what class our car was– for they only had a few cars left in the class of vehicle we rented. With the vehicle still displaying odd warnings on the dashboard, we made it to Santa Barbara as fast as we could. We then waited in line for over an hour. We received a similar vehicle and were hoping to put the nightmare of delays behind us.
We ended up having to stay the night in Santa Barbara. The next day (Saturday) we drove to Big Bear without incident. On Sunday, the vehicle displayed a change oil soon light. We were determined to make it back to Monterey without swapping out yet another car. We made it back home with 3% oil life remaining.
When we dropped the vehicle off in Monterey we left our information at the rental car counter with Kimberly– a very nice associate– and asked that a manager contact us about our irritating experience. We have yet to receive a phone call, which only shows how little this company cares about its customers.
I am appalled by how little Hertz cared about our safety and time this past weekend.

I have rented from Hertz a few times, and each time, there’s always some problem. Yesterday I arrived in Monterey and I went to the Hertz counter to pick up the car I’d reserved through Hotwire.
At the counter, there was one gal helping customers. The line behind me had grown to 6 people deep and yet the manager in the office made no effort to emerge to help. I mentioned it to the counter girl that he should be helping her and she just chuckled, as if to say, «yeah, right.»
When she processed my rental she told me, the car they’d set aside for me wasn’t available, so she was giving me a newer one. Fine with me.
When I got to the stall where the car was parked, I found the car (a 2012 Volkswagen Jetta with 50,000 miles on it) with quite a bit of damage. This was a newer car than they’d planned to give me? This car had many large dings and scrapes and also a broken hubcap. The car wasn’t clean, either. I had to find a lot attendant and insisted he inspect the vehicle and document the pre-​existing damage. He begrudgingly complied. He then went on his way.
I got into the car and started it. Full tank? Nope! I couldn’t find the attendant again so now I’m on the hook to top off the tank for gas I didn’t use.
I believe that because I used Hotwire, Hertz gave me an old car, rather than their normal newer fleet. Customer service was terrible. I will not rent from Hertz again.