Spectrum Dermatology Medi

Dr. Lo removed some cancer from my forehead several years ago. It has not come back and the scar on my forehead is not noticeable until I point it out to people. He has a wonderful office staff and great skill with a knife and thread. I highly recommend him as a dermatologist and surgeon.

I only had a one-​time visit here, and the female dermatologist who attend me was helpful, but I am really upset about how this dermatology office runs their business. On the day of my visit, I asked if I could pay my co-​payment there, but they said they would bill me, and of course that’s fine if that is their policy. However, I have never received a bill statement from them in the mail, and I don’t know how long it usually takes them to mail out a statement. With that being said, I have a very busy life with work and school, so if there is no reminder and I don’t receive a letter than how is that my fault? I can honestly say I never received any mail from them, and I am someone who always pays their bills on time given the fact that I have something to remind me such as a bill statement or an email, but again I never received anything. I am also surprised that they never called me back after I left them a voicemail to reschedule my appointment so that makes me feel like if they don’t care so much about their patients. I have no problem with paying my bills, and I would have paid whatever the amount that was due if I had received a bill statement. My real issue now is that since apparently I failed to make a payment that I was never aware of, I was sent to a debt collector, and now it is really affecting my credit, and that is something I’ve always maintained with a good score, but because of them, it’s not looking great for me. The only reason I found this out was because I was checking my credit online. While I was checking everything, I was really confused and shocked at the fact as to why these bill collectors have all my information without me even knowing, and that really bothers me. I really wish the dermatology office could have informed me before doing this by giving me a call, sending me an email, or mailing out another notice like most places do to give a final reminder or this case it would be my first since I never received anything. I can’t believe that this happened, and absolutely hate the stress this has brought me. I don’t recommend this place to anyone.