Vetter Steven M, MD

I had the unfortunate luck of only being able to see doctors at Central Coast Head and Neck. I started with Trapp. Asked to see Dr. Vetter for a second opinion regarding my salivary glands. The first time I saw him he was great and actually helped me, where Dr. Trapp hadn’t. Today I call to get in for a second opinion regarding swelling in the side of my face that started as mild, behind my ear, and has now spread to my jaw, around my eye, and behind my ear. I had seen Dr. Trapp as he was the one who treated my thyroid cancer and my lymph node was swollen and I was concerned it had come back. He did a needle biopsy and it had not come back, however, when I called to get the results, he didn’t even remember that he had put me on antibiotics for this already. He suggested that I go on them during our conversation. I had to remind him he put me on them. So, antibiotics are now gone, and symptoms continue to worsen. So, now that I know it’s not the thyroid cancer, I call Vetter to see if he can shine some light on what is going on here. He declines to see me, and tells me to see Trapp. So reluctantly, I call Dr. Trapp’s office. He’s out until the 29^th. So I call Vetter back. He STILL declines to see me and recommends Dr. German. I’m done with Central Coast Head and Neck. I’ll be going to the ER tonight as it seems the ENT’s with Central Coast Head and Neck is actually interested in helping their patients.

We never got a chance to bring our 4-​year-​old in to see Dr. Vetter or one of his partners but I had to write about the experience we had with the answering service and his front office staff. I called on a Sunday and got his answering service and told them I was a physician on vacation with my family and had a son with sinus problems and hoped to be able to be seen Monday. The on call Doctor refused to speak with me bc I was not an existing patient and he did not know his schedule for Monday and did not know if they could fit me in. Being a doctor myself, I had hoped to get a little professional courtesy which would in this case equate to their doctor telling me what my chances were of getting seen tomorrow and whether we would be better off going to an urgent care instead. I also left a message on his voicemail for his front office staff to call me Monday morning and let us know if they could fit us in. No one ever called me back.
For all I know, Dr Vetter could be the former or current president of the American Academy of ENT physicians. But his front office staff and his on call physician could have been more helpful. As a physician, I know that soothing an anxious parent can be as big a service as treating a child’s sinuses.

I was most fortunate to see Dr Vetter even though my condition was not fortunate. I was very concerned. His manners, knowledge and patience were remarkable. I have an understanding of my condition and left with admonitions for an office follow-​up if certain criteria are not resolved as well as they can be. I would not hesitate and I would encourage anyone to see this physician.

I cannot say enough wonderful things about Dr. Vetter. My daughter needed a surgery for apnea when she was 3. I was both terrified for the surgery and terrified for her to not have the surgery. Dr. Vetter treated my daughter but also held my hand through the process too. On the day of surgery, my daughter was very frightened to go into the OR. Dr. Vetter scooped her up in a warm blanket and let her cry on his shoulder until she calmed enough to walk back to the room. He is a special man. I would recommend him to anyone.

Dr Vetter is seriously the best Dr I have seen! Not only does he listen and do thorough exams, he makes you feel welcomed and enjoy your time in the office. I had ear problems, throat problems, and thyroid problems. dr Vetter addressed all issues and helped me figure out thyroid problems other doctors ignored. If you need to see an ENT dr. Vetter is the best!

Thank you Dr. Vetter for performing the surgery in 2014, follow up appointments, your awesome staff, Sara and Sarah!
You’ve givien me a chance to live again.
Nicholas Akbari

Dr. Vetter is excellent. A friend of mine who had him perform her surgery recommended me and I’m so glad she did. When I first met Dr. Vetter, he seemed to be all business, but once I got to know him better, he opened up. He’s funny, interesting, and most importantly a great doctor. He explained everything and walked me through the process, answering questions thoroughly. I had a very long and difficult surgery and he he did a great job. And I’m so grateful for his help and support.

I wanted to take the time to let other’s know about my experience with Dr. Steven Vetter and his support staff. I placed a call this morning and asked if Dr. Vetter could possibly squeeze me in today for an appointment, due to an abscess in my jaw. I fully expected to be put off for days, if not several weeks. To my delight, the scheduler made an appointment for me that afternoon. When I arrived the waiting room was full, the office manager was very pleasant and had me fill out the appropriate paperwork. I was escorted back to one of the treatment rooms, in a reasonable amount of time and Dr. Vetter entered the room within 10 minutes and immediate saw that I had a raging infection in my jaw. After a focused exam, he proceeded to drain the abscess and I felt instant relief. He changed the antibiotic that I was taking to a more appropriate one and recommended that I return in two weeks for a follow up. He is a warm caring individual and an excellent physician. I highly recommend him as a top rated specialist. Dr. Teddy Springfield

It’s kind of strange rating doctors on Unilocal but that’s how I found dr. Vetter and he was great. I have been suffering from a bad ear infection and he took the time to cover his bases and relieved the pain with meds that were inexpensive. One day later I’m feeling a lot better. The audiologist there makes custom eat plugs which are a necessity for surfers like me. Go see him.

Doctor Vetter is the best ENT specialist in Monterey He did my sinus surgery. I was suffering badly, I couldn’t breath well and I got a sinus infection every month. Doctor Vetter was the only doctor who took the time to explain to what was going and suggest a solution. He explain every step of the way and guided through surgery. Everything went well and recovered quickly. I started breathing better shortly after the surgery. Doctor Vetter is easy to talk to, down to earth person, and he has a sense of humor. I highly recommend him

Wonderful ENT Doctor. He did a surgery for my husband that far exceed our expectations. Magical hands. Dr. Vetter did a great job explaining things and has a fun personality. I would not hesitate recommending him.
I’d also like to give a shot out to all the staff at the Monterey Peninsula Surgery Center on Cass St. Well ran, efficient and caring. Thanks