Brownells

I ordered an e-​gift card for my son and scheduled this to be sent on his actual birthday. I did this over a week in advance. I spoke to someone in customer support on his actual birthday to verify my information and make sure it went out on that day. The service up to this point was so-​so. As of the evening of his birthday the e-​gift card had not been delivered. I had to call today and remind them to send. I understand mistakes can happen but this was 4 days after the day it should have gone out and not one person I spoke to said they were sorry. My son likes the store for what he needs it for but I will never order an e-​gift card again. Very unprofessional.

Ordered two items on same day, they shipped them in the same box. Box showed up crushed with the most expensive item stolen. Called Brownells to confirm both items were indeed sent in the same package; customer service (BTW was an actual person not a computer) asked no questions and immediately resent the item via UPS free of charge.
Awesome service, and I’m now a customer for life!

I placed an order online, as expected, I received an order confirmation. Then I waited and waited, no other confirmation. If I continued to wait, my hair would turned gray. I checked my order status online and it was «On Hold» with no explanation. I wished they would send me an email indicating the status of Hold and I need to call customer service to clear it up. Since they were closed, I tried the chat method. They said I have to call in. Very disappointed in their online order service.

Ordered a new barrel for my shotgun. Price was just OK, but they had it in stock and I had it in a few days. Other places had better prices but no inventory. Hell, I’ll give you a GREAT deal on a barrel I don’t have.

Superb service. Great prices. I would recommend this to anyone who needs to get on top of the line for products.

If you want something in a timely manner do not order from them. It’s already been 3 days and my muzzle break still hasn’t shipped. I called them so I can change my shipping to overnight and they said they couldn’t.

Everything I expect from a reputable business. I ordered several items for a new AR build I was working on last month, and everything arrived as it should have.
Tracking number was provided, and the parts arrived promptly without incident.
I even chatted with a customer service rep several minutes after I had placed my initial order, and they were able to add that item to my order and include in the shipment helping me avoid a separate shipping fee.

Follow up order.
Called it in.
Shipped within 24 hours. Free Courtesy 2^nd air shipping
Tracking number.
Fantastic experience.
This is how it should be!

Forget Brownell’s — their customer service has gone down the tube and their shipping times are awful. Recently placed a large order, items that showed in stock were cancelled off the order due to them not having them, they were not able to make any changes to the order or even stop it from shipping once I was notified the items weren’t available. Not to mention the fact that I ordered it this past Sunday and it won’t arrive til next Monday! (will be refusing delivery). There are plenty of places to give my money to and Brownell’s won’t be one of them.
Even after calling customer service and letting them know that I wasn’t happy with this they just said «sorry», IMO you don’t let a customer hang up angry or else well… they say bad things about you. haha.

Excellent selection of various firearms related gear. They have a lot of reloading equipment if that is your thing too. I did have a backorder for ammo with them that took a very long to be filled, and they were kind enough to call several times and try to provide substitutes if I was in a hurry. They send out quite a few sales emails, but other than that, I have no complaints in dealing with Brownells.

I’ve noticed 8 one star reviews for Brownells. In my case I ordered rear gun sights that were supposed to be for my model (per their website) and they weren’t, then re-​ordered but decided to change the order (from green sights to red sights — simple enough?) before the sights were even shipped out of the warehouse; and they said they couldn’t change the order nor cancel it.
I am amazed in today’s competitive environment they were so lazy that someone couldn’t walk my order over to the warehouse and change it or cancel it. Now I have to pay for shipping 4 times (which is the cost of one of the sights), and drive to the post office twice to undo what any other company would have gladly done over the phone. Will never do business with Brownells again. Maybe I will start to use Midway, Optics Planet or even Cheaper Than Dirt.

I’m not sure if people are getting paid to write reviews or if they’re communicating about the correct company. Brownells is an absolute institution in the firearms industry and a mainstay of professional gunsmiths across America. I’ve order repeatedly, had nothing but incredibly fast shipping and their 100% satisfaction guarantee is stood behind. I’ve returned used/​abused items and the $$$ simply was credited to my account. Unlike Midway, they offer a MILITARY/​LEO DISCOUNT which is terrific and also offer a new shipping discount. I have and will continue to use Brownells as my source of tools, supplies, and ammunition. They are cheaper than Midway, have more inventory and ship faster with great customer service.

I would like to start off with if I could give a negative star, I would give Brownell guns and ammo negative infinity. If you want the type of a protection to stop anyone with a sling shot then do not depend on this place to assist you.
I made an order on 01/​19/​2013 for a rather large order for a common consumer, and then on 01/​30/​2013 I decided to add some more to the order, and the rep canceled my first order and started a fresh new order without telling me this. I wrote down everything I ordered and the date on a piece of paper so I would not forget what I had ordered. a year went by and on ⁸⁄₂₀₁₃ I decided to call and see what was going on with my order. I was told many a story about the large order by the government, and that their warehouse was literally empty. it was at this time I found out about the first order being deleted and the second order being made so that made my turn to get ammo after everyone else that had made orders between01/19/2013−01/30/2013. normally that would not be much but because of the demand for ammo going through the roof, I am sure there was a good thousand orders before mine. I made a total of 8 more calls between ⁰⁸⁄₂₀₁₃ and 08/​2014, and every call was met with the rep mentioning that they were filling the government order, and that the troops needed the ammo first. Being ex-​military I know that the military has large cache’s of ammunition. the second to last and last calls made in ⁰⁸⁄₂₀₁₄ I was also told that they were filling orders from the 16 – 25 January 2013 so my order would be filled soon. I just looked at my account today 03/​10/​2015 and it now states that the order has been canceled and unable to fill, WOW THANKS FOR THE CALL. needless to say I don’t refer Brownell to my worst enemy, and suggest that the government refer the enemies of the U.S. to Brownell since then our enemy will not ever have munitions to fight against us. Brownell truly sucks and ill let the whole world know how it took over 2 years for them to not fill my order, and how they forget to call and inform the customer that they wont get the orders they make. So unless you like wasting your time DON’T USE BROWNELL!!!

Horrible shipping/​processing times, even worse customer service. I will never buy from them again. Unilocal really needs to have a negative star rating option because this place should just close down.

Has a good selection of parts and ammo, but not quite as voluminous as MidwayUSA. I have used this supplier for mail order.
I compare their costs and shipping and have found them to be higher on cost and shipping than MidwayUSA. But in some items, they have certain models and types where no one else has them. So I advise searching their database in researching your buying choices.
I have ordered twice form them and their service was acceptable and shipping was on the order of other suppliers.
One service I really like and that others may not supply are downloadable detailed schematics for many brands of firearms and models of those manufacturers.

After contacting the seller once again, I reached someone and got the excuse «we are moving warehouses» I finally told them I wanted to cancel my order. The order had not been picked and shipped yet, but they told me they could not cancel it. Instead of canceling my order and letting me go happy that I could find a new vendor for the part, they decided to go to the second warehouse, picked up the part and shipped it out. As a business decision, they are ignorant wasting their time and money when I wanted to cancel the order. They didn’t give me fast shipping to accommodate for the late delivery, so now it will arrive 4 days after Christmas. Now I have to refuse the package in which they wasted their money on and go through getting a refund.
The customer service here was poor, I found a supplier who shipped the part out immediately and had great customer service. I WILL NEVER USE BROWNELLS EVER AGAIN!
Did I mention I found the part for $ 60 less than Brownells? I recommend that you shut down your business and get organized before you tarnish your image any more. The negative reviews I read below are accurate. These people are full of excuses and refuse to simply give you a refund.
Hopefully anyone who decides to look at these reviews does not have to deal with this pathetic business.

Count me as another affected by the «warehouse move». Placed an order on Nov.22^nd, and all items were listed as «in stock». On Nov. 30^th, I emailed them to inquire as to when my order was going to ship. The response from «Julie H.» on Dec. 1^st was:
«With our final move into our new warehouse, your order was caught in the changeover. We had hoped to have a „zero impact“ to our valued customers, but regrettably that didn’t happen. Our goal is to be back fully operational mid-​next week for sure.»
Of course, I complained (via email on Dec. 2^nd) that waiting 2.5 weeks for «in stock» items to ship was unacceptable, and I requested that they immediately ship my items via comped next day air. On Dec. 4^th (today), after receiving no response, I requested that they cancel my order and remove my contact information from their system.
Good customer service is NOT about getting 99% of orders out on time. That is to be expected from ALL vendors. What makes good customer service is handling PROBLEMS in a timely and fair fashion. Brownells has done neither for a first time customer, and as such I will not be doing business with them in the future.

I have ordered numerous parts and accessories in the past without any trouble, but my last order warranted a review. I had ordered four items, all in stock no big deal. Well the order didn’t ship for 10 days and when I called they said there wasn’t anything they could do because of a warehouse move and if I tried to change the shipping it would delay it further. Okay fine. Well the package finally arrives and there is 1 item in the box!!! Nothing else.
I call after the weekend, get put on hold for 25 mins to get a refund. I will never do business with them again.

«Warning» Buyer Beware.
Do not waist your time with this company. Over promise and under deliver on service and products.
Ordered products never received them and then called just to be given the run around. So many companies to do business with so why bother waisting your time with this company. Will post this on Yahoo and Google.

Just discovered this business a few weeks ago and so far have had a fairly good experiences with them.
They don’t seem to have a good in stock of many munitions. I suppose the hoarders have been doing their deeds.
Ammunition and related items are hard to get here.
Their gun-​smithing tools are top notch though!
They have a great return policy with no questions asked.
Shipping is slow as hell. And customer service people are not as friendly as I would expect.
This is a family business and the relatives all work here.
I can’t give these guys more than three stars on Unilocal