Sonic Drive-In

Yesterday I stopped in with my kids during happy hour, the person taking orders asked me to hold on and he’d be right with me, within a minute he was back and took my order very pleasantly. After 3 minutes our drinks and ice cream was delivered to our car by that very person who took our order, he seemed to be a manager. As I started to leave I also noticed he was also serving a line of customers at the window in the dining room. It was apparent at that point that they were very short staffed but he didn’t let that get in the way of wonderful customer service. I was in awe of how well he was handling such a rush single handedly. I will be contacting their Corp offices to let them know that we had such a great experience despite the fact that they were minimally staffed.

The people are friendly and the food is good… But the free Wi-​Fi is a joke… Why even advertise it? The download speed was .04-.10Kbps…May not make a big difference for some people but when you have engineers visit your place of business, and you offer free Wi-​Fi make Speck some form of usable service… In this case it was completely unusable, and in fact I had to go back to cellular data to post this review
Quit being cheap, and put in some real Wi-​Fi, and this place will get five stars from me.

I have gone through the drive threw 3 times for me, and 2 other times for someone else. With ordering, I waited a while and something was wrong with the order 4 out of 5 times.
Either they need a little more help, or just hire someone who can over-​see what is going on in there.

I pulled up at 9:53 on a Wednesday evening and ordered 2 slushies and 2 kids meals. I didn’t get my food until 10:15. Had I known it was going to take 22 minutes to get my food, I would have gone and gotten a steak at Gibson’s or something. Then when one of the girls came out to help someone else, I got out of my car and politely asked why my order was taking so long. She stopped, looked at me and then walked away without saying anything. Seriously? Finally the manager was apologetic and said they were understaffed, although I counted at least 5 people inside. She gave me a coupon for a free hot dog and said she hoped my next experience was better. While that was nice, I can safely say there will be no next experience.

After a busy day, I decided to take some dinner home, and I chose to get it here.
Sonic is a drive-​in. There are slushes, shakes, and burgers served. There is more food served here, but what I said was the main stuff Sonic serves.
If your going into Sonic, you don’t have to say the order to a worker, you can do your self-​serve order. It’s pretty cool! Otherwise, the servers are nice and friendly.
The food was just okay. They’re servings inside the restaurant are like what you get in a drive-​thru. I had chicken strips there, and they were pretty good. I liked the white chicken they had. The mozzarella sticks were okay. I liked the marinara sauce. I was a bit disappointed in my strawberry shake. It was really thick which made it hard to actually drink the shake.
All in all, okay food, cool drive-​in, and good service. I might be coming back, but I hope next time it can be a little better.

The food was good. And would rate it better. However we initially didn’t even receive any food. We ordered 3 cheeseburger meals. and paid for it. And they broght us one coke. They did eventually did bring us our food but I still can’t figure out how that happened. But it only happened once so hopefully this won’t happen again.

The food here is nothing to write home about.
The service is horrible.
I have been here a total of 5 times and every time I order something through the drive through it is wrong. It is rung up correctly and shown on the receipt correctly, but in the bag is a completely different story.
Even a 5 year old knows the difference between a bacon cheeseburger and a chicken nugget.
3 out of the 5 times I attempted to eat from here my order was wrong.
Get it together, people!

of course the shakes are amazing but i got a grilled chicken sandwich and it was great for fast food. i went back when i get a quick lunch break

The drive thru service at this location is horrible. It takes forever to get your food. It is certainly not fast food when you sit in the drive thru for 15 minutes. Heck, McDonald’s doesn’t keep people waiting this long. If you have someone holding up the line, deliver the food out to the car instead of making the rest of your customers wait.
The food is OK, but nothing to brag about

MY GF BIT INTO A CHEESEBURGER WITH A CHUNK OF BONE IN IT AND IT SHATTERED HER TOOTH. I WILL NEVER GO BACK!!! THEY ARE ALSO REFUSING TO PAY A MEASLY $ 400 FOR A ROOT CANAL.
Okay so I’ve always been a big fan of sonic. I like that it’s a bit different from all the other fast food places. Used to love their tots and corndogs and like that they serve breakfast all day.
A few months back I stopped by sonic one night with my girlfriend. In the car we started eating our tots as we waited for drinks and noticed the tots tasted moldy and rotten. The girl working the window apologized and was very nice and said they had gotten a bad batch from the factory… but apparently continued selling them knowing they were bad. They basically tasted rotten, moldy and sorta like dishhsoap.
They couldn’t figure out how to refund us for the tots so offered fries instead. I didn’t really want fries but I’m generally not one to complains so whatever I took them.
The real problem comes when we get home. Sitting at my island in my kitchen eating burgers and all the sudden my gf runs to the bathroom with a look of anguish on her face and screaming. When she gets to the sink she spits out pieces of her teeth and the remnants of chewed up cheeseburger. There was a little piece of bone in her burger that shattered one of her molers into pieces and leaving the root hanging out exposed.
This happenned on a Thursday night and many dentists are closed on Friday but found her a Dentist and went in to get this fixed. It took a few trips to the dentist office and a root canal but got her tooth fixed.
The following morning I called corporate as well as the restaurant manager. Both were apologetic. I told them upfront I’m not trying to be a jerk, I’m not trying to drag you guys over the coals like many people asking for pain and suffereing or missed work money. My girlfriend has dental insurance, I told Sonic that will cover most I just want them to pay the $ 400 which was the part my gf had to pay. Both corporate and the store manager were apologetic and said they would be happy to make it right and pay for it. They wound up turning it over to Nationwide their insurance company who is giving us a hard time and has finally said they are refusing to pay.
I own a business and if my business makes a mistake we make it right even if its a few bucks out of our pocket because we want to do right by our customers and we hold ourselves accountable for our mistakes. Apparently that is not hte case with sonic.
We are not trying to rake them over the coals, we simply want her deductable paid which is only $ 400 and Sonic has refused to pay for her tooth which was cracked by a bone in their cheeseburger.
I will even add to Sonics credit, I have had little bone fragments in burgers from various places and typically I’ll just spit them out and won’t even mention it to the restaurant however when it cracks a tooth I feel its worth mentioning and should be remedied.
Since Sonic has refused to make things right I feel the need to warn others about this establishment, I’ll also be calling the Kane/​Kendall health department on them later this afternoon. Thanks for nothing sonic. I was even going to continue eating there after this incident as I was going to give them the benefit of the doubt and say this was a fluke but now I will never step foot in one of their restaurants and I will tell others to do the same. I’ll miss tots but will not patronize an establishment like this. Thanks sonic.

My first time to a sonic.
I had the Super Crunch Chicken Dinner, perfectly cook, that I split with my friend. It was perfect size to split and feel comfortable afterwards. Service was great except that he didnt wear roller skates :(

I’m really starting to realize its all about the cherry lime-​ade. Nothing else is notable. service is good

As a dedicated sports fan I have been seeing commercials for Sonic on ESPN and various other sports programs for years. I moved to Chicago and one sprung up in Aurora and montgomery and crest hill… etc. So I finally moved back and saw this one on my way home from work and felt compelled to hit it up. I give it 3 stars because I was impressed at the size and taste of the burger, but also horrified at how bad the fries were. I ordered a regular order of cheese fries and got a tiny little boat package of about 15 fries and poorly melted cheese. Not impressed by the quantity or quality. So the two items equaled a mediocre experience. I could have gone 2 stars because of all the hype and lead up, but I’m not a dick.

This is my favorite Sonic location, the service is usually fast and the food freshly made.
I’m loving their daily specials and dollar menu. They also finally got a fish sandwich, although its not the best in the fast food business (The Wendy’s fish is better tasting). Monday’s special is 2 Vienna dogs, fries/​tots, and a drink for 5.99, its a good deal. The BEST deal is the Tuesday deal, 5 Sonic Works burgers for 5.95. My son loves Tuesday, it’s the day during the week that he may get a surprise fast food meal. Truth be told, I like Tuesdays’ too, it’s my #TakeTimeOffTuesday lazy day lol
So if you are gonna do fast food, you may as well get the good stuff, stop in to Sonic!

First time at Sonic a couple of weeks ago, after thinking that the commercials were better then the food could ever be, I was wrong. The burger was great, the onion rings were good and the blizzardish type desert was awesome. Obviously not on the lighter side of food, but for a greasy drive in, it was pretty damn good. I like that the staff will actually skate out to your car with the food, that in itself is worth a star.

I kind of like this location better than the North Aurora because it’s closer to our house.
The food and service are exactly the same: awesome. I love love love their limeade and they can make some mean tater tots.
Definitely a favorite if and when we’re in the salty fast food mood.

When I heard Sonic was coming to the Fox Valley, not many people were more thrilled about it than I was. I’d never been there mind you but had seen all the advertisements prior to one actually being in my area. So, when they opened in Montgomery, I was there! And there! And there! And still there!!!
Don’t misunderstand me, that doesn’t mean I was there all the time. That represents one visit. I’m not saying their drive-​thru service was slow but when I arrived I was silky smooth and by the time I got my food and left, I needed a shave. To pour salt in my wound, the order was totally screwed up. They even read it back to me correctly after I ordered it! Shame on me for not checking it before I left.
Wow, this review is this lengthy and I haven’t even mentioned the food yet. Not good! To be fair, there are some good things about Sonic.
Here are some «Pro’s».
1. The concept to begin with. The whole drive-​in thing is so retro, it’s cool. Although there is that unmistakable «corporate chain» feel about it, they get points for trying to be different!
2. The menu offerings, while some are the same olé/​same olé as most fast food places, there are some unique items.
3. The cute servers on roller skates.
Now to the food. It’s probably just me and my taste buds, but I just don’t think it tastes that great. I’ll put it ahead of the most dreadful places on earth (Mc’D’s and BK) but this is supposed to be «high end fast food» (how’s that for an oxy-​moron). The flavor just doesn’t cut it for me.
I don’t give ANY fast food joint higher than three stars because 4 & 5 stars should be reserved for the really great places. Based on that — and this review — Sonic should be thrilled to receive 2 stars from me.

Fast and accurate service. Drinks are amazing. A plain or cherry limeade, slush drinks and cherry coke. Food is pretty good. Love that the sandwiches like the BLT and Grilled Cheese come on Texas toast. Good selection of items on the value menu. Jr. FRITOS® Chili Cheese Wrap is great for a snack. It’s awesome that they serve tater tots too.

Have to love the sonic run… have to love the drinks here. Were else can you get so many different drink creations. The limeaids here are a great way to cool off during the summer. I only wish i could make it here more often for happy hour. The burgers here are great considering what they are. If you are expecting fresh homemade food you have come to the wrong place but everyone needs some great grease food every once in a while right… This location is much better then the farnsworth one mainly because it is open late but also because it doesn’t attract the outlet mall shoppers with there minivans filled with kids… Overall it is sonic good.

Finally, the heavens have heard me and there is a closer Sonic to my home. Of course, I had to go this weekend and try it out. Let me say, there is a big difference from the opening day of the Aurora Sonic to now the Montgomery one. Maybe the fad has calmed down or people don’t know this location is opened. But it was so nice to get a SuperSonic burger and not wait in line for over two hours. The service was fast and accurate. Even the burger tasted a little better. I ask, «How can you not love tater tots and an orange slush?» That to me, spells out summer. I know once the word gets out, Sonic diehards will be overflowing this location as well. And like King Kong, my little world of Sonic tranquility will be ruined.