Gigantic Mirrors

I clearly should have read the reviews on this company before ordering. This company, Gigantic Mirrors, is one of the most poorly run in terms of communication and customer service that I have ever dealt with. I ordered a large wall mirror for my home gym over 8 weeks ago via telephone. The ordering process was simple and smooth. I was told I would be contacted several days in advance of the delivery/​install date. Well, yesterday we received a call from the delivery driver who informed us that he was on his way to our house but had a blowout in south Georgia. He told my wife he would make the delivery the following day (today) after he was able to get a new tire. He also told her he planned to deliver between 1 pm and 3 pm but would call this morning to confirm. When we had heard nothing by 4 pm this afternoon I called the company to find out what happened. I was informed by a young woman, who CLEARLY did not care the least about our situation, that our order had been cancelled because we had not responded to email or phone confirmations made a week prior! When I informed her that a driver had, in fact, been enroute to our house yesterday from Georgia she said that the driver had made a mistake and that the delivery would need to be rescheduled. To be clear, my wife NEVER received a confirmation phone call from the company and her iPhone records confirm this. Also, I checked our email including SPAM folders and there is no evidence of any confirmation email. When I explained this to the young woman she essentially said it was not her problem and that if I wanted to reschedule for a few weeks from now I could. Needless to say I cancelled my order. I have no idea how a company like this is still in business, but I doubt it will be much longer. I advise, strongly, to steer clear of this company.

This company is unprofessional and should be out of business.
First of all, I called and specifically asked the sales person whether someone needed to come in and analyze my walls. My walls are less than perfect at my commercial space, and this is why I asked in advanced. The representative said «No it’s fine– we use glue and do this all the time!» and brushed me off.
Anyway, my delivery and install day came– a day before I was to open up the doors to my new studio.
The installers looked less than happy to be doing the job, in addition they began to make the necessary drilling to install the tracks. after the drilling– they figured that some of the walls didn’t have studs (it’s old building and this is why I specifically asked if they had experience with these walls half cement and brick).
I called the manager furious because now I had holes in my newly painted walls and no mirrors. I will not lie I was less than pleasant… I was pissed off!
The manager said that he couldn’t be held responsible for installing the mirrors. Then started ranting on how these mirrors are sold at a discounted price and in other words I should be just grateful for that portion of the deal.
My response was «Ok, I don’t care — I paid 2K for mirrors that I can’t get them installed, your de-​fusion line is not helping me.»
Then he hung up on me! What!!! because I cut to chase and told him I quite honestly didn’t care about any discount he was speaking of– I needed a solution. Not to mention the installer was very arrogant and told me «Well this is turning into an all day event, so we need a solution…» Mind you they came in at like roughly 3pm– and stayed a whopping 30 minutes. The other installer said «His manager was a dick at Gigantic Mirrors!» I guess he was on my side after the manager told him not to put the mirrors up. and then he told the guys to leave– my walls were left a mess. I called to rectify the situation I was upset but I cooled off. When I called they said they pass on the job. In addition, I asked to speak to the owner– or someone with more class than the manager and person picking up the phone. THEY SAID NO!
It was the most powerless position to be in and I wish it on no one. Take your money to people who actually care.
I hate this company and I wish there was more I could do in order for other customers not to receive this treatment.
Karma is real– and their time will come.

I am thrilled with the 6×8 ft mirror that was installed by gigantic mirrors! I need it for a gym space in my home. The guys were punctual, efficient and on time! It looks perfect. Price just as quoted during the phone estimate. I will be using gigantic mirror for projects in the future
Kim

Very pleasant on the phone when getting a quote. Had the quote emailed to me. Called back 3 days later to buy and they said they forgot to add a cut to the quote for $ 45. I told them the quote they sent me stated the cut was included. They said they forgot to add it into the total even though they stated in the email the cut was included in my total. So I needed to pay more. Asked them to honor their quote and they said no. Supervisor got in the phone and abruptly told me to go elsewhere if I didn’t want to pay more. Asked to discuss the situation further and compromise but he repeated the same statement and hung up the phone on me in mid-​sentence.
Also, I asked them to produce a contractor’s license for Florida (requirement of my condo) and they said they couldn’t provide me with that information. They said they don’t give that out. Never heard of a licensed contractor refusing to give out their license number to a potential client. There’s some shady stuff happening at gigantic mirrors.

If I could give no stars I would. Firstly, I should have run screaming when I spoke with the inattentive girls on the phone who seemed rushed and did not care a hoot. I asked very specific questions and was given pat answers that turned out to be false, regarding safety backing and installation. My experience with the company went down hill from there. Several of the mirrors were distorted and none were safety backed. I had a crew on site to install, the glue I was given does not work when temp is below 60 degrees… it was a complete disaster and no resolution given. This company is only interested in volume, volume, volume, they have no idea how to answer questions properly or how to deal with a completely unsatisfied customer. My advice to you is to find someone local and give them your business-​believe me, in the end you will NOT be saving any money with this poorly operated business with inferior product and uninformed staff.

I agree and disagree with many of the points people have made. The installers left a few hours ago and so far I am very happy.
What I liked:
–Installers were friendly, respectful, and did a good job.
–The installers called 30 minutes out and arrived within the designated time frame.
–Delivery window scheduled did not change. They were there promptly.
–The mirrors look great and were a good value.
–CC payment through the installers was simple and quick. Receipt is in my email.
Where they could improve:
–The sales people really don’t care if you order from them or not.
*I actually asked them if they cared if I went elsewhere and was told «that’s ok.»
–The sales people do seem like high schoolers that see it as «just a job.»
–The sales people couldn’t give me any idea of where in the delivery window our area was… Closer to 2 weeks or 4 weeks. They couldn’t tell me anything.
–Ordering seems very informal and makes you wonder if you actually committed to anything.
–Delivery actually took close to 8 weeks.
I understand the delay allows the pricing to be so competitive, but the sales people should be able to give you more information than what you read on the website. At least of the complaints below may not be valid. The installers didn’t clean the mirrors as they told us to wait at least 24 hours for glue to cure before cleaning. We did not challenge them with any cuts or outlets, so I cannot speak to that. Even with the delay I would probably order from them again. The product seems solid, so I’d take the better pricing and wait. I can’t imagine a mirror emergency where I wouldn’t be able to be a bit patient… and take the extra cash saved on a night out. 4 stars due to 8 week wait.

I wanted 2 — Gigantic 8×6 foot mirrors installed in a and story bedroom, so my wife can use it as a dance room. Every step of the process was extremely easy. Kristen took my order when I called their toll free number; she was very pleasant and said she would call me back in a couple of weeks with a more details. She called back in a week and said the mirrors could be delivered in 2 weeks (on Saturday ²⁄₇). Jean got a call yesterday from a lady that said the scheduled was moved up a day and asked if we could work with that — we said yes and it was scheduled between 1−4pm today. The installation crew (Pete and William) arrived at 1:30pm, and within an hour the mirrors were installed. Pete and William were 110% professional.
We love the mirrors! The price $ 698 out the door is fantastic!
If you’re thinking about gigantic mirrors —
is the only way to go!
I highly recommend them.

Great service! I emailed them some questions and received a response within 24 hours. I then decided to move forward and they were able to setup an appointment within 1 week. The installation team showed up on time and took time to install the mirrors properly, even taking into consideration the wall and floor slope. Highly recommend them for all your gigantic mirror needs! (Tip: they can cut the mirrors onsite, so no need to provide specific dimensions if you want it cut).

I have updated my review to a 2 star rating because I was able to get resolution for the initial bad experience we had. Unlike some of the other reviews, a person did contact me and resolve my issue, which I appreciate. However, I believe this company will either get very poor ratings or very good ratings depending on the specifics of the job. In my case, my job required 3 outlet cutouts and tight tolerances for the edges. The installers were not capable of dealing with situations like I had. However, if you want a big mirror simply put on the wall, without cut-​outs and without tight edge tolerances, I suspect that you would be happy. However, here are my original comments, which have been cleaned up to reflect the resolution I did receive.
Communication with this company is difficult at best. From waiting 8 weeks for an install with limited contact, to lack of installation requirements and incorrect information on their website. When the installer arrived, he told us he couldn’t put the mirrors flush with the corners, so every edge has a 2 inch gap — although there wasn’t an issue butting 2 mirrors together. in addition, we weren’t told about the 12″ minimum required for outlet cutouts so I had to remove my finished baseboard to accommodate the mirrors. In addition, the website indicates that if there are outlet cutouts, that an outlet cover would be provided, which was not the case. The holes were very rough cut and no cover provided. Finally, while the work site was picked up, they didn’t spend the 10 minutes required to attempt a quick wash of the mirror, so the initial impact was negative.

Given the negative reviews I feel like I really need to chime in here. We really had a great experience with Gigantic Mirrors. Yes, it took a while to get to us, but like they say on their site, they ship around the country — we’re in CO — and are only in different states on select days. The delivery guys were great and they delivered when they said they would. You REALLY can’t beat the price — and it’s a quality mirror for our dance/​workout studio. Get your pricing from other vendors — you’ll see…

Wow. I’ve never dealt with a more unprofessional business in my entire life. The orders are taken over the phone by indifferent sounding unknowledgeable high school girls. They ask no questions about the size of your room, access to the room etc. When the installer arrives, he gives you about 20 reasons why what you had ordered is not possible. Among the reasons given are: I am really tired, I have not seen my wife in months, I don’t want to end up in the hospital, the staircase is too steep, can’t make the mirror cuts you want because your floor is not flat enough. We then reschedule to have the installer come back in one month to make the access to the room in question easier. We invite a general contractor to take a section of a fence down, we have him remove all the insurmountable for the installers obstacles such as an electrical outlet etc. We keep the contractor at the house the whole day just in case the installer finds another imaginary reason why he can’t install the mirrors. The installer never shows to the confirmed appointment. He was probably too tired again or maybe he really missed his wife. You get an answering machine at the main office even though it’s only 2pm. They are closed. Probably all got too tired and went home. The next day we are told that the shipment never arrived, that’s why the installation was cancelled. They probably forgot to tell us. Probably they were all too tired to call us.
This company simply does not care about their clients. They know they have the lowest price and we can all take a hike if we don’t like the way they do things. I am afraid that such an attitude may also come with poor mirror and installation quality. Do yourself a favor and order a more expensive mirror from an actually professional company. It just might end up being cheaper for you since you won’t waste a whole day skipping work and waiting for the whimsical installer to show up.

I live in Texas and Gigantic Mirrors in the midwest was great. I was scheduled to have my dance studio mirrors installed between 1 & 3 on a Saturday. They called saying they were running late and would be there by 4:30, and they were.
The installers were knowledgeable, courteous, and did a great job. They recomended installing the mirrors a bit different than I had planned, and it turned out beautiful. Great price too! I would definately recommend this company to anyone in the midwest.

This is the worst company ever! Started out okay. The phone rep I got was pretty nice. I ordered a large mirror with safety backing for my physical therapy practice. They called me back appoximately a week later to schedule a delivery for today. The mirror was supposed to arrive by 12:00. At 12:30 the guy arrived with the mirror, but did not have the safety backing, though it is clearly stated on my invoice. I explained to him that safety backing was essential, as it is legally required in all fitness/​dance/​therapy facilities. He explained that he couldn’t get the backing and that I should call the main number to reschedule.
When I called to reschedule, the girl who answered the phone said it wouldn’t be redelivered for another week. When I asked why I had to wait so long, she put me on the phone with her manager. I explained to the manager that I had already lost a whole morning waiting for this mirror. He basically responded with a «too bad for you» attitude. no apology, no attempt at understanding my frustration whatsoever. When I asked what day the redelivery would be, he said he didn’t know because he hadn’t done the schedule yet.
Again, I tried to explain to him that I cannot see patients when there is a mirror being installed. Rescheduling for some of my clients is very difficult, as many of them rely on transport from other people and caregivers to accompany them. I pleaded with him to just let me know as soon as possible, so I could give them advance notice. He stated that his company didn’t do that, that I was being too demanding and I should just call a local glass company AND THEN HE HUNG UP ON ME!!!
BTW, I started out with my local glass company, but the problem is that they don’t do installation. The manager of GIGANTIC MIRRORS wanted to fight me on this issue too, as if he knew, but Pulver’s glass in Hudson, NY does not install mirrors. I told them he could just call them and ask. I instead chose Gigantic Mirrors because their website claims they deliver and install. i got neither, just a lot of insults and waisted time. WHAT A MISTAKE!!!

These people are incredible unprofessional. Never ended up getting the mirror installation because they were so difficult to work with.
I have a difficult work schedule so before I even engaged in a conversation, I confirmed they’d be able to install over the weekend. They assured me that they’d be pretty flexible and that the lead time would be minimal given I live in New Jersey.
When we finally confirmed the size and everything, I get a random call TELLING me what day and time (Friday at like 3pm). I call back to reschedule and the (VERY UNPROFESSIONAL) phone rep told me they wouldn’t be flexible with the rescheduling and the next appointment they’d set up would be a month later.
Dealing with these people was a very stressful experience. If everything works according to THEIR schedule, then you’re fine – if you try to deviate, you’ll be screwed with these people.
Told them I’d post a negative review on them, and the phone rep pretty much dared me. Oh well, here goes nothing!

Perhaps my situation is slightly better than the other reviews because I actually got my mirrors installed however I wouldn’t use them again. The mirrors were supposed to be installed on Saturday. During the week the company called and said the guys were behind and asked if Sunday would be ok. I really didn’t want men working on sunday because it’s a family day for us but I agreed anyway. Sunday came and nobody showed up. Finally around 4pm, the guy called and asked if I still wanted the mirrors because they weren’t able to get there on time. Well, of course I still wanted the mirrors. I ordered them and I’ve been waiting a couple of weeks for them so yes, please get here and install them. They arrived on time on monday morning smelling like cigarettes. They were pleasant, just stinky. I showed them the gym in our basement where the mirrors were to go. Everything went well until the end when I was inspecting the mirrors. It looked like a cracked jagged edge under the metal piece holding the two mirrors together. When I asked about it, the guy said that’s the cut and there’s nothing they can do about that. He said it happens when they have to cut the mirrors to get them down the steps. I told him I didn’t see anything like this on the other mirrors. He then started banging the metal piece to move it over so I couldn’t see the cracked edge but it wasn’t budging. He told me that it is normal. Ok, I guess it’s not that noticeable. After all, it was a good price for the mirrors. Then I pushed on the mirror and it billowed a lot. The other guy told me it was because my walls are warped. Hmm, I didn’t notice that before but he assured me that the glue they used was going to make it solid and there wouldn’t be a problem after it dries. They then tell me not to clean the mirrors for 6 hours so the glue can dry. So now they leave and the mirrors are filthy, with the suction marks all over them that I will have to clean in 6 hours. Not only that but the white dust from where they drilled is all over my brand new gym floor and rubber molding. They don’t clean up after themselves? I’ve never had someone install something in my house and not clean up after themselves. I’ve had some ask me for a vacuum because they didn’t have one but at least they made an attempt. Not these guys. They left and my nice new gym smells like disgusting cigarette smoke. I had to leave the door open to air it out. The last thing I want in my exercise area is cigarette smoke. They may have a good price but I think I would pay more and feel confident that they are done right.

WOW! I should of read some of these reveiws before I tried to purchase. I was told three weeks. but out of nowhere it was ready at two, we set up, but there man gets injured on another job. so I’m told another 3 weeks,…ok I get that I guess, but then 2.5 weeks later, no call I call them… leave a message, two days later I call them again. I am told it will be another 4 weeks… WHAT! This was suppose to be a b-​day present for my daughter who is a dancer. So I ask to speak to someone, I get the owner. I’ll keep this short. he told be I can always buy local, and when I said well, I guess I need a refund he hung up on me. did not know it was the owner till I called back to talk to his boss. If this is their idea of customer service, then I dont know how they are still around. I understand my job was a small job, but I am still a customer.

I can’t tell you enough how happy I am with the whole experience. Calling the company on the phone, someone always answered the phone and my questions. I was told about 4 weeks for delivery and installation but there was an opening so I have my mirror in two weeks. Chad who delivered and installed the mirror was polite, knowledgeable about the product and maintenance of it, and did an excellent job. The mirror looks excellent and you cannot beat the price anywhere. I would buy through this company again.

I usually never write a review about a place if it was bad, but this particular company, I feel it is a necessity. What an absolute disappointment. I ordered a mirror on Dec 12^th to be installed in my trainer’s gym for Christmas and was told it would be installed on the 27^th. I put my deposit down and all seemed well. Then on the 26^th, I called to confirm and was told it couldn’t be installed on that day. They told me it had to be rescheduled for the week of January 14^th. Ugh! But ok, they promised to call the week before to confirm what date. Well, that week came and no phone call. So I called again to see when it was going to happen, because they PROMISED us the week of January 14^th. Again, no such luck. They booked other jobs and don’t know when we can get it installed. They are waiting for jobs in our area before they book it. It’s not worth their time. This is all fine and good, and I understand their situation BUT PLEASE BE CONSIDERATE OF THE CUSTOMER AND CALL THEM TO LET THEM KNOW THAT!!!
That is all I ask. So, long story short, I got my deposit back and will take my business elsewhere. I have plenty of friends that were eager to get mirrors installed in their home gyms and will now tell them to take their business elsewhere. This company doesn’t understand how to take care of their customers!