Courtyard Montvale

I’m just wondering at what point with the bar music will go down!!! I think it’s still playing some shitty loud music during dinner while people are trying to talk…

Young lady at check in very pleasant and professional. Comped me breakfast.
Great place. Wish they had bigger TV’s in room and didn’t glue the ones that are there to the desk so I could move it closer.
Hey can’t have everything.
Morning. Bed was like sleeping on cement, not good nights sleep.
Breakfast, i received a free card for a complimentary breakfast. Well I found out why it was free. Toast wasn’t toasted, bacon obviously cooked in a fryer, it tasted like stale oil. The sausage Patty’s were like cardboard. Took kitchen 2 try’s to get over easy, and they still screwed it up. price is 13 bucks with tax.
If you don’t get a complimentary breakfast do your self a favor and take a drive, probably 6 great diners 10 mins drive in any direction from the hotel.
You definitely paying for the Marriot name.
Without the name. This hotel should charge 79.00 per night.

The hotel experience was otherwise pleasant. Theresa was great; and the people there in person were really nice. However, I had unfortunately left a very valuable earring in the hotel room. I called the day I had checked out and they said someone would return my call. No return call was received. When I called in again, I was told the «system was down» and there was «nothing they could do.»
«Executive housekeeping» was difficult to get ahold of and after numerous messages the only way to get someone on the line was through arduous perseverance. It seems that the staff was very accommodating when you are physically there; but, they were nearly non-​responsive once I was no longer staying there.
Furthermore, once I was told there was no recourse it seems the staff couldn’t get off the phone fast enough. «Nothing we can do. Thank you. *Click*»
The experience unfortunately turned me from a definite repeat customer into someone that will avoid this place like the plague.

My Usual family visit to North Jersey takes me to different hotels. I have stayed in this hotel twice so far and the only two complaints I have is the Housekeeping staff are very loud and smell horrible leaving odors throughout the halls and elevators. They have full on personal conversations between each other screaming down the hall using a language that is unfamiliar to me. The Hotel is simply huge but very well maintained considering the size. The front is very deceiving and also the fact that it is a Courtyard surprises me about the size… Takes forever to get anywhere within the hotel. but its clean and nice and the restaurant is fantastic!!!
The restaurant is called Fire & Oak and although connected to the hotel is separate from the hotel.
The pool area seems to always be empty but clean, cool and refreshing.

Nice modern very clean
Never stayed here, used to live nearby.
Terrible pillows way too firm bring your own if you have a travel pillow these were unforgivingly firm
But nice hotel will stay again

Stayed here over the weekend and Monday. Seems there are a lot of wedding guests that stay here. They came in every night from 12−1-2am in drunken groups not caring how loud their ruckus was. There are signs in the hallway asking guests to be quiet after a certain time but they and security getting complaints from all floors was useless.
Housekeeping– chatter boxes in the hallway with no volume control. They knock on doors with the DND sign hanging and on top of all that they close the deadbolt before closing the door so they don’t have to continuously open and shut the door. Yes they should have door stoppers like all the other cheaper hotels in the vicinity.
Fire Oak bar restaurant is maybe one of the nicer hotel restaurants I’ve seen. Didn’t try it.
Rooms– Nice. New.
Staff– Mostly friendly. Somewhat too much attitude. Really theres not much respect for membership here. I asked for a late check out and the staff member said for a 3pm check out they would have to charge half a day. 5pm a full day. I’ve had late check outs as far out as 6:30pm. At 229.00 USD I just don’t see the value here ad ty treat uu mh lk tyr th customer. No upgrade to a suite was ever offered.
Thanx for reading.
Lifetime Platinum Premier member
From the Bergen County area.

Outrageously rude front desk women. Horrible customer service. I stayed here for a wedding and simply waited for an item up at the front desk.
I was waiting for 15 minutes until I just left. All the while, the lady kept answering the phone and helping other people when what I requested was directly behind her on the counter. Stop answering the phone and give me what I requested!!! The customer standing DIRECTLY in front of you! I’m never staying here again.

STOP and READ before you ever book a room here!!! I was very disappointed with our experience with the front desk people. What a run around. My uncle booked 2 rooms together. When we got there we found out they were not paid for they were just on hold. Ok, that was
uncle thought he had paid for them. I asked what time is the shuttle to pick us up for cocktail hour it starts at 7:00. The girl said 5:30! I said WHAT? is there another? She said «no» «are you sure? Can you check? «she insisted «it’s the only one» Well we were not happy. so we ran around parked the car. trying to find the room. maid sent us to other side of hotel… truns out where she was frist standing she was 2 doors away from our room. Should of Known… she didn’t speak english! by the time we got in room it was after 4:00. my sister room was suppose to be book next to us. IT WAS NOT! it was on the next floor!!! (and this was booked 2 months before) we all ran around like carzy to make the shuttle! there was no room on the shuttle… go and found out there are a few more coming at a later time. I went to the front desk and said» excuse me but you said this was the only shuttle! she was so rude! like it was my problem. so there was quite a few of us just waiting around. they were spraying something in halls running some kind of machinery on the weekend of of 2 weddings being held in this hotel. That was totally stupid. my sister was having a hard time breathing so she headed down to breakfast at 9:45 and was told it was till 11;00. …we were ALL told (about 9 of us) breakfast was served too 11:00. we get there at 10;30. the server there said no we are closed! What? «yes we closed at 10:00. we were all told you were closed at 10:00 she was so rude. just cut and dry! you can maybe get coffee BEHIND the front desk! Your kidding? And again the same chick gave all of us the wrong information and she denial it! Well can we at least have a cup of coffee? Sure! BUT its not free! and its behind the counter in a thermos! I couldn’t call my family WHY? because the lines were all down! NO service! I reported a leak in the ceiling just to make sure I wouldn’t be charged. you never know. So… we than asked can you please tells us where we can go get a bite to eat!!! and why we were not surprise again! she gave us the wrong direction. THe service there was very poor… unprofessional! very unfriendly. Where was the management? I hope they find a better staff to run this hotel. And please don’t plan a family gathering for any reason here. its not worth it! I really thouht I was on practical Jokers. buy the way the wedding was Awesome! Prefect! IT was at THE ROCKLEIGH COUNTRY CLUB! they recommended this hotel ! take it from us. when it comes to friends and family find a better place to stay. anything is better than this!

This courtyard is the best one I have stayed at. The Resturant they have which is Fire and Oak has great food, full bar and the service there is outstanding. The place is very clean also has a great breakfast I wish all the courtyards where like this.

The hotel itself is great. Nice clean room and friendly staff. My only complaint is the room service from Fire and Oak, the restaurant adjacent to the hotel. I ordered penne pasta with rotisserie chicken with a side of cole slaw (they don’t offer a traditional side salad) and it was delivered to my room in cardboard boxes with plastic cutlery in a plastic bag! Good God! I have visited third world countries and I have never received my dinner in cardboard boxes! The vodka sauce soaked through the box as did the cole slaw dressing. An absolutely horrible dining experience.

I stay here regularly for business and prefer it to other courtyards for several reasons: The onsite restaurant is a big plus, convenient location to garden state parkway and shopping and the hotel is cleaner and better maintained than others. Staff is always courteous…

I love my Marriott and Courtyard and I are pretty good friends. In fact, I spent more nights at Courtyard/​s than home last year. Having been to many of them, I knew the differences between various Courtyards all over the country. Let’s just say, though they are all Courtyards, they do differ quite a bit due to age, locations, and upkeep.
This Montvale Courtyard gives the sister property of the full service Marriott at Park Ridge tons of competition. I used to stay at the full service one all the time because it was logically nicer, plus it has the concierge room for Marriott Elite members. However, recently, despite having no concierge floor, I’d prefer the Courtyard when visiting the area.
This Courtyard is not brand new but definitely newer and it feels like a brand new hotel. Everything about the facility is fresh and it is bigger compared to the regular Courtyards. The rooms are the updated version without the green and orange coloring. It has nicer and newer more contemporary furnitures as well that make the room pretty cozy. In my room, I had a one and a half chair with an ottoman. It’s so comfy and I spent hours sitting there working and watching TV at the same time. If you’re not alone, maybe you can think of a more creative use of this furniture.
Wifi is free, and there’s packet that includes breakfast. Another cool thing is, it is connected to Fire and Oak, a pretty damn good restaurant. It is very rare that a Courtyard is connected to a restaurant other than the regular Courtyard Bistro that is just so so. To have a restaurant that is not only nice, but is also serving good food is pretty awesome for traveler like me who at times doesn’t feel like exploring town and just want to grab a quick dinner before working again.
The shuttles can also be quite useful and save you from having to rent a car. It will take you to nearby businesses and attractions as well as to the train stations. They’re by request only and not floating on regular schedule. Make sure to talk to front desk as it affected my planning a couple of times assuming they would be ready to go on the hour.
Well, sorry. I can’t think of anything funny to say about my stay or about the property. Oh wait. I have one — the separation from lobby area to the rooms was this small passage with two steps. That is so retarded as most people would have luggage checking in to a hotel. You are lucky if you have a light overnight bag. If you have a heavy big suitcase, those two steps were really great. Just great. I wasn’t sure why they decided to have steps going towards the elevator. Maybe they just wanted to create a little spectacle for the lobby for free entertainment watching guests struggling.
Well, that wasn’t funny. Sorry. I tried.

stayed on Saturday nght. Room was available early which is always appreciated. Young girl checkinng us in was very pleasant and accomodating.
Room was fine, comfortable and clean. The fitness center was small but worked since it was only for one day.

The night of November 29^th to the 30^th was, perhaps, the worst experience I have ever had in a hotel. (Including the Motel Six that has visible roaches). We were dead asleep at 1AM, on the morning of the 30^th, and woke up to screaming, yelling, profanity, and physical fighting coming from the room next to ours. I immediately called down to the front desk, where a man did not identify himself or the hotel, prompting me to ask who he was. I informed him of the ruckus and said, «The police have been called, they are on their way.» I thank him and hung up. We waited a solid thirty minutes, during which we witnessed body slams and physical fighting in the hallway, more screaming, banging and yelling. And no police arrival! I called down at 1:45 and asked where the police were, the same gentlemen, from earlier said, «They’re there, chill dude». I said, «I’ve not seen them arrive and the fighting is still going on.» He replied «If you don’t believe me go into the hallway». I was incredulous that a staff member would tell a guest to put himself into harms way, to prove a point. At this moment I asked for his name, he hung up. I immediately called back, he answered with his name (Alex), I thanked him and told him I would be reporting him to the manager, he replied «do whatever you want, dude». The fighting continued until approximately 2:15AM.
While the fighting was horrific, and worthy of help from the staff. The response to put myself in harms way was mindbogglingly stupid. If you value decent customer service, and a reasonable rest do not, do not, do not stay here!

I checked in the hotel at around 9pm on a Sunday evening for a 4 night stay. No major complaints except for the phone connection…
Review for room with 2 beds
–Beds: were comfortable and they provide you with 4 soft pillows per bed
–Closet/​drawer space: lots of space to use for week long stays
–Network connection: cell phone connection (t-​mobile) is either non existent or really slow in the room, it works well in the lobby though
–Desk space: was nice with easy to reach outlets to plug in laptop charger.
Check out process: was easy. they provided me with a piece of paper the morning (slipped on the floor of my room) of my checkout which was considered as my express checkout so i was able to just leave my room card key in the room
–Shuttle service is provided to get to around the area… only bad thing is that it doesn’t run too late.
Room includes:
–mini fridge
–tv
–foldable ironing board & iron
–hair dryer
–portable magnifying mirror
–coffee maker with coffee cup
–2 room card keys
–wifi connection

After reading others’ reviews, I feel even more justified. We had an experience with 4 children in a room who were NOT being that loud, but the person next to our room (we were in the corner SUITE!?) complained and then the hotel sent a maintenance man to tell our kids to be quiet? Then the guest (or so they said) called the local POLICE who showed up at our door after all kids were cleaned up and in bed? I called down to the front desk about how over-​the-​top and inappropriate it was and the lady was rude. We decided to leave. Packed up four kids and walked down to front desk at 12:30AM.
When I started to explain my displeasure again, the desk associates looked like deer in headlights and could not really «decide» whether it was they who had called police or the other guest?? Anyway…nightmare experience and we went home. Luckily, we live close by and it was a «staycaction» because we like the suite and LOVE Fire and Oak.
It was clear there was NO experienced management on the premises on a holiday weekend. This should have been handled MUCH better and I will be contacting Marriott Corporate. :(

I’m indifferent about this specific courtyard. When we come here, we always book the suite. The room itself is gorgeous. The couch is huge, and very chic. It is beautifully decorated, and I’m in love with the bathroom. The bedroom is separated by two sliding glass doors. There’s enough room for privacy and space. But here’s the downfall:
–Not the friendliest of staff. We were woken up by 7:30 listening to the people in the room above us bang around, heels clicking on the floor, music blaring. By 8:30 we couldn’t take it anymore. We called down to the front desk, telling them of our problem. We were told they’d call up to the room. Well that only made it worse. My fiancé then decided to go up there himself. When he got up there the cleaning staff was just going into the room and had their music on full blast, and they didn’t turn it down.
Which leads to the next problem
–While staying here, they don’t clean all that well. The glasses in our room had lipstick marks still on them, dust on almost all furniture and a stale smell to the room.
–The walls are paper thin. If you don’t want your business aired out to everyone, speak quietly. We could hear the guy next door peeing.
–This is more if a corporate hotel. Not so kid friendly. When he stayed here during the summer my daughter may have been one of three kids staying here. With this stay, not a single child to be seen.
–The pool is outdoors, so nothing to do with the younger ones in the hotel itself during the colder weather.
Overall it’s not a bad hotel, but not my first choice either when I’m trying to book a hotel. And to add, since it is in more of a business area, they definitely charge you more than the other courtyard in Mahwah.

Nice rooms for the level of hotel but super-​rude staff make me want to steer clear of this place.
Was here for a wedding and when I tried to check in after 4PM was told there were no clean rooms available… I get that you have a bunch of weddings going on but you kick everybody out at noon, that’s over 4 hours to clean the rooms… get it done, or at least be nice about it after YOU mess up!

Overall, I’m a fan of Courtyard by Marriotts. The chain hotels are usually pretty good, because you know exactly what you are getting yourself into. My wife and I spent a night here and everything went smooth. The hotel itself is located less than a mile off the ol’ Garden State Parkway and relatively easy to find. The parking lot isn’t huge, but we were able to get a spot. Check-​in was a breeze.
We had a room with a king sized bed that also came with a sofabed. Although the room was a little oddly shaped, everything was clean and seemed relatively new. Bed was comfortable, plenty of desk space and the bathroom was updated. We even had a little bit of a porch area, but it was March so we didn’t use it. This particular Courtyard was definitely a nice hotel and I would have absolutely no problem staying here again.
The hotel is also attached to the Fire N Oak restaurant… you can go here to grab a meal or have a drink.

Lets start it off with 3 Stars —
–1 for the world’s smallest bar (matched with the world’s slowest bartender)
+1 for an AWESOME Fire & Oak restaurant/​bar. Parm Truffle Fries rock!
+1 for Julio the Bartender (and that girl, she was pretty cool too)
–1 for paper thin walls. This was ridiculous. Someone would be talking int the hallways and you would think they are in your room.
–1 for overpriced Breakfast Buffet. $ 14 for Continental with Waffles and Omelets– with no omelets cause they were «too busy» to make them. BFast was interrupted by a 30 min fire alarm and was sent outside 2x but they comped the meal so — ok…
So that brings us to: 2 Stars.