Pnc Bank

Don’t use PNC. Every experience I have had with them for both personal and business accounts has been poor. The staff has no real authority to resolve problems and doesn’t seem to be willing to do anything to retain customers.
They changed my business account from free to a fee. They had encouraged me to receive my statements (and notifications) online to save them postage fees. Since I set this account up in advance of needing it, there was no need to login and check the status of a free account with a balance while temporarily not needed. They drew down the account until it had a zero balance and then closed out the account.
Once I had revenue and wanted to make a deposit, I learned that the account was closed and my money was gone. Their only response was that they changed their policies and it was my fault for not logging in more frequently.
Lessons learned. 1. Don’t agree to online statements just to save your bank money, they don’t need your consideration. 2. Find a better bank to use going forward.

It’s not the staff. It’s the PNC bank name, brand and its ways. Front end is not in tune with back end. Client escalation is not on point and forgets official requests and comments. Very unprofessional backend and client escalation dept. the front end is nice and polite but the managers are given no power whatsoever. They’re not really managers. Bankers beware. Three stars just cuz the staff is nice to my face I guess.

Get to the Chase:
Pros:
1) Always greeted when walking in by smiling and cheerful staff
2) Offered coffee and tea on every occasion
3) Quick, amicable, and knowledgeable execution of requests
4) Rarely a long line to wait for service
Cons:
1) wish there were much more PNC ATM’s… :(especially in NY
2) Wish I didn’t need to go to a local branch to deposit checks… something like JPMorgan Chase’ smartphone app to take pictures of checks to auto-​deposit into a checking account would be AMAAAAZINGLY convenient