Air Comfort Solutions

My hot water went out and I thought it might be that I needed my tank relit. I called the gas company and they came out and checked but said that it was lit but said the thermocouple on it needed to be replaced and would need to call a plumber. I called Air Comfort Solutions. They were out here that same day within an hour or so. After checking the tank the technician said that it was not the thermocouple but was the gas valve. He told me he believed my tank should still be under warranty and he went and picked up the part needed. He was back very quickly and installed the new part and my hot water was hot again. He informed me the part was covered under warranty. I was very happy with the speedy and courteous service that I received from Air Comfort Solutions and will call them for all my plumbing needs and have recommended them to others. Thanks ACS.
Marilynn Holt

We had them come out to give me an estimate to repair an air conditioner that was not working. The guy said — «you need a new air conditioner». He said he would get together an estimate for a new installation and let us know in a few days. After over a week of waiting and no response to our calls — we went with another company. Now they are dunning us for a $ 139 service call. There are reputable companies around. I have several rental units in and around Moore and this company will never receive another call from me. I question how they can remain in business.

I had both my indoor and outdoor units replaced in June of 2014 by ACS. Right away, my wife complained that the downstairs unit wasn’t blowing as cold as the upstairs. This week, she swore it was getting worse, so I stuck a thermometer in the vents upstairs as well as downstairs. The reading was 73 degrees downstairs.(The Bryant units installed by ACS) I called them, and they said they’d charge a $ 139.00 service fee, plus labor and parts, or, if I wanted to pay $ 180 annually for their «energy savings plan,» they would tune up the unit twice a year free, and all service calls would free. I was told that otherwise, the only warranty on the units was 1 year from installation, and I would have to pick up the cost for the service fee, parts, and labor.
I wanted to make sure I hadn’t misunderstood, so I called back and had all of the aforementioned «facts» about the service on my units reconfirmed.
I then phoned the manufacturer, Bryant, directly with the serial numbers on my units, and they told me the units’ warranty period was recorded as 61 714. (Making the units 1 year and 1 month old) and the warranty on parts expired on 61 724. (10 years) He also said there was a 2 year warranty on the labor, and a 20 year warranty on the heat exchange unit.
I then called ACS back yet again, to have the same confirmation about their fees– being told the same thing again. I then told her I’d just called Bryant, explained the warranty info they gave me, and discussed it further. She STILL tried to tell me the same thing a second time, so I pointed out that the manufacturer’s warranty was for 10 years on parts and 2 years on labor. She then told me I would owe the service fee and any parts needed. Again, I reiterated that the manufacturer covered the parts and warranty, so she told me I would owe the service fee, which was separate from the labor fee.
By that point, I was unwilling to trust them any further, especially in lieu of the overwhelmingly negative feedback in customer reviews here, on
, and with the Better Business Bureau of Greater Oklahoma City. (Which still gave them an «A+» rating, despite the 7 negative and 1 positive customer reviews listed on their site.
Clearly, these people have a policy of trying to catch the people who aren’t paying attention off-​guard, so they can charge them money they have no business charging. I had made three calls total to ACS about he same thing, and was told the same thing every time. At least two of those were different people, as two of the calls were handled by a woman and one by a man.
Avoid these hucksters, and pay attention in your bussiness dealings.

RUN, DONT WALK! Too many grievances to list. When we express our frustration, they are patronizing and condescending .We had them install all new hear and air with new duct work. Problem after problem post install.
Also, lack of communication within the company.
Will not use again!