Interstate Cycle

I had inspections and bought some parts from them over the years, even back in their old location. Every experience was a good one. I haven’t had service there, but I would give them a try if I do need something.

Was more than happy with the service here. John (the owner) went above and beyond to help with questions my husband and I had regarding new Waverunners. Not only did we leave with two, but they were also personally delivered and placed in the water with a test run… Don’t rate this place by the guys on the side. Ask for John… He will make sure you are taken care of. I would recommend friends and family to go here. Thank you Interstate, let my summer begin.

As much as I would love to say Interstate Cycles is customer focused, they just aren’t. I have recently moved here and was looking for a local dealership to be my goto place for parts, service and sales. My first encounter with Interstate has been dreadful. From a lack of knowledge about parts to absolutely poor customer service. This unfortunately will not be a place I will recommend to anyone.
I wanted to get a windshield for my motorcycle, the person looking them up was looking in the wrong catalog, she needed guidance from someone who seemed to have had more knowledge of where to properly look up the parts. Thing is they never attempted to properly measure and fit me for the windshield. Even though I originally mentioned to them that I wasn’t 100% sure what I wanted in a windshield. There just wasn’t any genuine interest in the customer and proper fit, it seemed. All they wanted to do was process an order. Make $$$.
Well, the parts came in. When I collected them I inquired if the windshield doesn’t work for me can I return it and the parts manager «Brian» stated yes, we will work something out (just don’t drive with it), indicating that they would take it back for a return. (I should have known those very tricky words of «we will work something out» was an indication that they wouldn’t hold to their word”. But being excited to be able to have a windshield for my next ride the following weekend lead me to believe that they would take care of me. I went to mount the windshield and the original MFG had packaged the product incorrectly. It wasn’t this shops fault, nor was it their supplier. It was the Vendor. I will point that out. I called up Interstate (since I purchased the parts from them) and all they could do was say, well I’ll just have to contact my vendor to see what they can do. I explained my desire to have the windshield on by the weekend as I was doing a long ride. Even with my suggestion of them contacting the MFG they stated they had to go through their vendor. Why can’t anyone think outside the box anymore? Well after hanging up with Interstate, I decided to contact the vendor. They stated that they would send out the missing parts. Yeah!!! So I thought. 2 days I contact Interstate back as I haven’t heard anything from them. Another person sated he would check on it. The following day they contact me back saying that their vendor can’t help and suggested to contact the MFG and when they did that they discovered that I had already contacted them.
I get the parts from the MFG and they where the wrong parts. This has taken WAY too long for me to get a simple add-​on for my bike. I called up the MFG and requested that they overnight the correct parts to me. They stated that they don’t work that way. I stated that I then wont support them «MEMPHIS SHADES» if they don’t care enough about the customer to fix their error promptly.
I called Interstate and explained to them what had happened and was planning on doing business with them and wanted to order a different windshield from a different MFG. They indicated that they would take back the Memphis Shades windshield and then order a different part. Thing is «Bryan» didn’t even know if they even carried the MFG I was looking for. But he stumbled on it and found what I was looking for. I inquired if I was going to be provided the same discount as I originally received when I originally ordered the windshield and was told NO that the full retail price was what the cost would be. This to me indicates that this dealership is NOT customer focused. They have NO understanding on what customer service is. They don’t seem to understand that there is a proper fit for a windshield (indicating not properly trained). Or if someone purchases a product they expect to get what they paid for, If the parts are wrong they should do what ever it takes to correct the issue as fast as possible. I went up there to return the defective product and they wouldn’t return it. Even the store manager (i assume) was not professional using inappropriate language with me. I won’t go back. :-(

Sales manager is just a rude used car salesman, Jesse is his name. Thinks he’s special butt talks out his A$$

I’ve had 3 Sea Doo’s in my water career, and never really looked at another brand of water craft… UNTIL Interstate Cycle in Mooresville. Matt and his team gently persuaded me to try a 2013 Yamaha VXR. I’m in love. I tried a different model first, but didn’t have quite enough power for me. This one is great. And so are the team at Interstate cycle. I traded in a double trailer and a 1999 Sea Doo. They gave me a great deal and are awesome to work with. The exchange was seamless and they made sure I was happy before I left. I whole heartily recommend Interstate Cycle in Mooresville if you are in the market for a wave runner, motorcycle or four wheeler. They let you test drive and make sure you are satisfied! PS, I bought my scooter there too!
Karen

I thought it was just me, the staff acts like your in their way when you ask for help.

This place has moved to exit 33 of I-​77.
I have been out to Interstate Cycle about a dozen times now, I’ve been acquainted with the staff, and ultimately, I don’t think I will be coming back through the door anytime soon unless it’s a necessity.
I like that the place is close by and easily accessible off I-​77. They have a great stock of vehicles and parts.
Ok, that said, the service department is fairly piss-​poor to say the least. They NEVER pick up the phone. Hell, I’ve witnessed guys there just sitting around, doing nothing, with the phone ringing right next to them and thinking, «Yep, that was me calling yesterday just before driving my ass all the way up here only to get a question answered.» Aggravates the sh*t out of me.
I suppose the nail in the coffin was getting an estimate for carb cleaning at $ 85 a carb. Then, after hauling a motorcycle by truck, pulling it off, and having them take it around back, they slam me with an extra $ 100 which to this day I have no idea what that went to. The reps response made no sense and once finished, the receipt was completely indescriptive of their work. Upon seeing this, I was just so fed up, paid it, and moved on.
Like I said, unless it is a necessity…

I have never tried to purchase a bike from them but I regular the parts department. Very kind and helpful. Service I feel is a bit overpriced and lacking on delivery.

Have been in a few times to look at Polaris utv and atv products. Underwhelmed with their service levels: hard to get a salespersons attention and when you do they aren’t terribly helpful or respectful particularly if you have a young child with you. Calling is also a challenge, they are hard to get on the phone when Ive rung up.
They don’t take kindly to your child sitting on their vehicles either — one staff member actually yelled at my child for climbing into one, ironically I was actually there to make a purchase of an atv or utv for him that day before that.
Overall, I will buy my rzr and kids atv somewhere that appears interested in my business.
* update: these guys moved to Mooresville off exit 33. Same crew. Bad service. I ended up making a purchase from Matthews Fun Machines a few months later, over the top service and care. Spent $ 18k that day and a colleague along bought a Teryx for a similar price. Very impressive service. The bad, I was out for Polaris products originally — Interstate not serving me cost their brand money. More options at Matthews.
I also checked out Lake Norman Powersports, nice people very helpful on the sales side but minimal inventory — I never saw anything in stock that I wanted. I would do business with them otherwise, and they are close by Interstate.